Mirenesse Customer Service Contacts

Mirenesse is an Australian brand that sells skincare and makeup products.

How to reach a person at Mirenesse

Mirenesse Responsiveness rating

rating
3/5

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What you need to know about Mirenesse

Mirenesse’s customer service has received mixed reviews. Some customers have reported negative experiences, including issues with product quality, slow response times, and challenges with returns and refunds. For instance, one customer described their experience as “shocking,” citing difficulties in obtaining a refund for a faulty product and delays in email responses. Another review highlighted a prolonged wait of over two months without receiving an order or a refund. However, some customers have had positive experiences, praising the quality of products and satisfactory customer service. Overall, while there are positive reviews, the negative feedback suggests that experiences with Mirenesse’s customer service can vary.

Mirenesse customer service response times

Mirenesse’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chat

The live chat option on Mirenesse’s website allows for real-time assistance. However, specific response times are not publicly advertised. Based on customer feedback, response times can vary. Some users may receive prompt replies, while others report longer wait times due to varying volumes of inquiries.
Email supportResponse times can vary, with some customers reporting delays in receiving assistance. It’s recommended to allow a few business days for a reply. Email service@mireseness.com.
Social mediaWhile Mirenesse may be active on platforms like Instagram or Facebook, social media is not the primary support channel.

How to resolve a problem with Mirenesse

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Mirenesse mailing address

56 Mcgregors Dr,
Keilor Park, Victoria 3042, Australia

Mirenesse loyalty program

Mirenesse offers a loyalty program called Love Rewards, designed to reward customers for their engagement and purchases.

Mirenesse social media channels

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Mirenesse executive customer service contacts

Primary Contact
Leila Stevenson
Customer Service Representative
56 Mcgregors Dr,
Keilor Park, Victoria 3042, Australia
leila@mirenesse.com

LinkedIn

Secondary Contact
Tracey Hocking
Manager
56 Mcgregors Dr,
Keilor Park, Victoria 3042, Australia
tracey@mirenesse.com

LinkedIn

Chief Executive
Irene Patsalides
56 Mcgregors Dr,
Keilor Park, Victoria 3042, Australia
irene@mirenesse.com

LinkedIn

Mirenesse customer service policies

Does Mirenesse have a return policy?

Mirenesse offers a 60-day easy return policy for unused items in original packaging. Customers can return products for store credit within 60 days of purchase. Returns are not accepted for items after 60 days or for products marked as sale, VIP kits, or free gifts. Customers must cover return shipping costs, and returns should be made via tracked methods to avoid loss. Faulty or damaged items must be reported within 7 days for a resolution. Contact Mirenesse at service@mirenesse.com for assistance. Full details are available on their returns page.

What is Mirenesse's terms and conditions?

Mirenesse’s terms and conditions cover several key aspects, including ordering, payment, shipping, and returns. The policy outlines that all customers must be at least 18 years old to purchase from the site. Mirenesse provides free trials and special offers but expects customers to adhere to the agreed terms. In case of returns, the company offers refunds or exchanges, subject to certain conditions. It is also emphasized that customers are responsible for ensuring the accuracy of their orders. Additional terms apply to membership, promotions, and the use of its website.

For full details, visit the Terms and Conditions page.

How can I get a confirmation of my order?

Here’s a step-by-step guide to getting confirmation of your order from Mirenesse:

  1. Place your order: After completing your purchase, you’ll submit an order as an offer of purchase.
  2. Order review: Mirenesse will review your order, which may be accepted or refused.
  3. Order acceptance: If accepted, you’ll receive an order confirmation email with details.
  4. Order refusal: If not accepted, Mirenesse will notify you and issue a full refund.
  5. Bonus gifts: Ensure your order qualifies for any bonus items to avoid issues with gifts appearing on your invoice.
  6. Order fulfillment: Mirenesse may decline to fulfill orders with errors, such as incorrect pricing.

For further details, visit the terms and conditions.

How can I cancel and return my product to Mirenesse?

Mirenesse offers a 60-day easy return policy for unused products in their original packaging. To cancel or return an order, follow these steps:

  1. Contact Mirenesse: Email service@mirenesse.com within 60 days of purchase to initiate the return process.
  2. Provide order details: Include your order number and reason for return in the email.
  3. Receive return instructions: Mirenesse will respond within 1-2 business days with instructions.
  4. Prepare the return:
    • Ensure the product is unused and in its original packaging.
    • Include any free gifts received with the order.
    • Use a tracked shipping method to return the item to their warehouse in Australia.
  5. Return shipping costs: You are responsible for return shipping costs.
  6. Processing the return: Once the return is received and inspected, Mirenesse will issue a store credit or exchange if the return meets the policy conditions.

Please note that returns are not accepted for items purchased from retail partners, items marked as ‘SALE’, VIP Autoship Kits, Free Gifts, or products intended to be a ‘surprise’.

For more detailed information, refer to their 60 day easy returns refunds policy.

Frequently asked questions about Mirenesse

How can I contact Mirenesse customer service?

Email Mirenesse customer service at service@mireseness.com.

When can I contact Mirenesse customer service?

Mireness customer service operates Monday to Friday 9:30 a.m. to 5 p.m. Australian time.

How much is my Love Rewards points equivalent to?

Each Love Rewards point is equivalent to $0.05.

How to get professional help with your Mirenesse problem

If you need help with Mirenesse, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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