Milk Makeup is a cosmetics brand that offers a range of beauty products, including makeup and skincare, with a focus on simplicity and vegan ingredients.
Milk Makeup Responsiveness rating
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What you need to know about Milk Makeup
Milk Makeup’s customer service typically responds within 1 to 2 business days for email inquiries, and phone or live chat support is usually available during business hours for quicker assistance.
- Milk Makeup’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Milk Makeup with our insider guide or through our executive contacts.
- Milk Makeup’s customer service policies are standard. Here are our frequently asked questions about Milk Makeup.
Milk Makeup customer service response times
Customer opinions on Milk Makeup’s customer service response times across various platforms vary:
| Email support | Milk Makeup typically responds to email inquiries within 1 to 2 business days. |
| Live chat | Live chat support offers real-time assistance during business hours, typically with immediate responses. |
| Social media | Responses on social media platforms may take up to 1 to 2 business days. |
How to resolve a problem with Milk Makeup
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Milk Makeup mailing address
450 W. 15th St
Suite 200
New York, NY 10011
Milk Makeup loyalty program
Milk Makeup offers a VIP List Loyalty Program that provides members with exclusive benefits e.g. free gifts, exclusive discount and early access.
Milk Makeup social media channels
Milk Makeup executive customer service contacts
Primary Contact
Samantha Leonardo
Director, Ecommerce
450 W. 15th St
Suite 200
New York, NY 10011
samantha@milkmakeup.com
Secondary Contact
Caitlin George
Senior Manager, Social Media Strategy
450 W. 15th St
Suite 200
New York, NY 10011
cgeorge@milkmakeup.com
Chief Executive
Tim Coolican
450 W. 15th St
Suite 200
New York, NY 10011
tcoolican@milkmakeup.com
Milk Makeup customer service policies
Where can I find the terms of service for Milk Makeup?
The terms of service, outlining the conditions for using Milk Makeup’s website and services, are available on the terms of service page.
Where can I find Milk Makeup's privacy policy?
Milk Makeup’s privacy policy, which explains how personal information is collected, used, and protected, can be found on the privacy policy page.
Does Milk Makeup have an accessibility policy?
Yes, Milk Makeup provides an accessibility policy to ensure its website and services are accessible to all users. You can find more details on the accessibility page.
Milk Makeup self-service links
Where can I find shipping information for Milk Makeup?
Shipping information, including delivery times and rates, can be found on the shipping info page on Milk Makeup’s website.
- Visit the shipping info page on Milk Makeup’s website.
- Review available shipping options, delivery times, and rates for your location.
- Check for any current promotions, such as free shipping offers or discounts.
How can I return or exchange a Milk Makeup product?
Details on returns and exchanges, including eligibility and instructions, are available on the returns and exchanges page on Milk Makeup’s website.
- Navigate to the returns and exchanges page on Milk Makeup’s website.
- Review the return and exchange eligibility requirements, including time frames.
- Follow the instructions provided for initiating a return or exchange request.
- Pack the product securely and send it back to the designated return address.
Where can I find ingredient information for Milk Makeup products?
Ingredient information for all Milk Makeup products is available on the ingredients page of its website, where you can view details for each product.
- Visit the ingredients page on Milk Makeup’s website.
- Select the product you are interested in.
- Review the full list of ingredients for that product, including any specific information about key components.
How can I contact Milk Makeup customer service?
Email Milk Makeup at hello@milkmakeup.com.
How do I cancel an order with Milk Makeup?
To cancel an order, email Milk Makeup customer service at hello@milkmakeup.com. Cancellations may not be possible once an order has shipped.
Does Milk Makeup offer free shipping?
Milk Makeup occasionally offers free shipping promotions. You can check its shipping info page for details on current offers.
How to get professional help with your Milk Makeup problem
If you need help with Milk Makeup, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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