Mikasa
Mikasa is a renowned brand specializing in high-quality tableware and home products.
What you need to know about Mikasa
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mikasa
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Mikasa customer service executives
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Frequently asked questions about Mikasa
Mikasa is a brand owned by Lifetime Brands, which is a global provider of branded consumer products for the kitchen, home, and lifestyle categories. Lifetime Brands acquired Mikasa in 2008, and Mikasa operates as one of its many brands, specializing in high-quality tableware, including dinnerware, stemware, and flatware.
Call (800) 999-3436 or email customerservice@mikasa.com.
You can place an order through the Mikasa website, by phone, or at participating retail stores.
Mikasa offers various shipping options, including standard and expedited shipping. Shipping costs and options are provided at checkout.
After your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the shipping carrier's website.
Mikasa accepts returns of unused and undamaged items within 30 days of receipt. Items must be returned in its original packaging. Check the website or contact customer service at (800) 999-3436 or email customerservice@mikasa.com for specific return instructions.
To return an item, use the return instructions included with your order or contact Mikasa customer service at (800) 999-3436 or email customerservice@mikasa.com for assistance.
Exchanges are generally processed as returns followed by a new purchase. Contact customer service at (800) 999-3436 or email customerservice@mikasa.com for guidance on exchanging items.
You can create an account by visiting the Mikasa website, clicking on "Sign In" or "Create Account," and filling out the required information.
Use the "Forgot Password" link on the login page to reset your password. Follow the instructions sent to your email to create a new password.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 19, 2024. Updated August 10, 2025.