Mikasa Customer Service Contacts

Mikasa is a renowned brand specializing in high-quality tableware and home products.

How to reach a person at Mikasa

Mikasa Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Mikasa

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mikasa

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Mikasa mailing address

1450 Broadway
17th Floor
New York, NY 10018

Mikasa social media channels


Mikasa executive customer service contacts

Primary Contact
Leo Kotsinonos
Vice President, Customer Service
1450 Broadway
17th Floor
New York, NY 10018
leo.kotsinonos@lifetimebrands.com

LinkedIn

Secondary Contact
Maria Delgrosso Mikasa
Customer Service Manager
1450 Broadway
17th Floor
New York, NY 10018
maria.mikasa@lifetimebrands.com

LinkedIn

Chief Executive
Robert Kay
1450 Broadway
17th Floor
New York, NY 10018
robert.kay@lifetimebrands.com

LinkedIn

Frequently asked questions about Mikasa

What is the relationship between Mikasa and Lifetime Brands?

Mikasa is a brand owned by Lifetime Brands, which is a global provider of branded consumer products for the kitchen, home, and lifestyle categories. Lifetime Brands acquired Mikasa in 2008, and Mikasa operates as one of its many brands, specializing in high-quality tableware, including dinnerware, stemware, and flatware.

How can I contact Mikasa customer service?

How can I place an order with Mikasa?

You can place an order through the Mikasa website, by phone, or at participating retail stores.

What are the shipping options?

Mikasa offers various shipping options, including standard and expedited shipping. Shipping costs and options are provided at checkout.

How can I track my order?

After your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the shipping carrier’s website.

What is Mikasa's return policy?

Mikasa accepts returns of unused and undamaged items within 30 days of receipt. Items must be returned in its original packaging. Check the website or contact customer service at (800) 999-3436 or email customerservice@mikasa.com for specific return instructions.

How do I return an item?

To return an item, use the return instructions included with your order or contact Mikasa customer service at (800) 999-3436 or email customerservice@mikasa.com for assistance.

Can I exchange an item?

Exchanges are generally processed as returns followed by a new purchase. Contact customer service at (800) 999-3436 or email customerservice@mikasa.com for guidance on exchanging items.

How do I create a Mikasa account?

You can create an account by visiting the Mikasa website, clicking on “Sign In” or “Create Account,” and filling out the required information.

What should I do if I forget my account password?

Use the “Forgot Password” link on the login page to reset your password. Follow the instructions sent to your email to create a new password.

How to get professional help with your Mikasa problem

If you need help with Mikasa, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.