Midland Mortgage is a mortgage servicing company that handles loan payments and customer support for mortgage holders.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.What you need to know about Midland Mortgage
The company responds to most customer complaints in a satisfactory manner.
- Midland Mortgage’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Midland Mortgage with our insider guide or through its executive contacts.
- Midland Mortgage’s customer service policies are standard. Here are our frequently asked questions about Midland Mortgage.
Midland Mortgage customer service response times
Midland Mortgage’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Midland Mortgage customer service typically operates during business hours from 8 a.m. to 7 p.m. Central Time, Monday through Friday. Response times may vary depending on call volume, but customers often experience wait times during peak hours. Call customer service at (800) 654-4566. |
Email support | Midland Mortgage does not have an email address listed on the website, nor does the company offer an online email support option. |
Live chat | Midland Mortgage does not offer a live chat support option on the website. |
Social media | Midland Mortgage offers customer support through social media channels, typically responding within 1 to 2 business days. The company’s social media team operates during business hours, from 8 a.m. to 7 p.m. Central Time, Monday through Friday. Here’s how to reach Midland Mortgage via social media. |
Help center/FAQ | Midland Mortgage’s help center and FAQ section provides self-service support, allowing customers to find answers to common questions at any time, 24/7. |
How to resolve a problem with Midland Mortgage
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Midland Mortgage mailing address
999 Northwest
16th Street
Oklahoma City, OK 73106
Midland Mortgage executive customer service contacts
Primary Contact
Ashleigh Johnson
Vice president
999 Northwest
16th Street
Oklahoma City, OK 73106
ashleigh@mymidlandmortgage.com
Secondary Contact
Deke Koonce
Senior Vice President
999 Northwest
16th Street
Oklahoma City, OK 73106
deke.koonce@mymidlandmortgage.com
Chief Executive
Ken Clark
999 Northwest
16th Street
Oklahoma City, OK 73106
ken@mymidlandmortgage.com
Midland Mortgage customer service policies
What is Midland Mortgage's privacy policy?
Midland Mortgage’s privacy policy outlines how the company uses, collects, and protects personal information provided by customers, ensuring compliance with applicable privacy laws and safeguarding sensitive data.
What are Midland Mortgage's terms of use?
Midland Mortgage’s terms of use govern the access and use of the website and services, outlining the rights and responsibilities of users, including restrictions on content, intellectual property, and user conduct.
What are Midland Mortgage's email practices?
Midland Mortgage’s email practices describe how the company communicates with customers via email, ensuring that notifications regarding mortgage accounts are sent securely and reliably
Midland Mortgage self-service links
Is there a way to check the status of my mortgage application online?
Yes, check the status of your mortgage application by logging into your account on the Midland Mortgage website and selecting the “Loan Status” section.
How can I access my Midland Mortgage account online?
Visit the website and log in using your username and password to access your Midland Mortgage account. If you don’t have an account, create one by clicking on the “Register” link.
How can I download my monthly mortgage statement?
Visit the website, log into your Midland Mortgage account, and navigate to the “Statements” section, where you will be able to download your monthly mortgage statements.
Who is the founder of Midland Mortgage?
The founder of Midland Mortgage is not publicly disclosed. Midland Mortgage is a division of MidFirst Bank, which was founded by the George Kaiser family.
How do I contact Midland Mortgage?
Cal (800) 654-4566, mail to P.O. Box 26648, Oklahoma City, OK 73126-0648, or visit the website.
What is the abbreviation for Midland Mortgage?
The commonly used abbreviation for Midland Mortgage is MMC.
How can I change my contact information or update my address with Midland Mortgage?
Visit the website to update your contact information through your online account, or call customer service at (800) 654-4566.
How to get professional help with your Midland Mortgage problem
If you need help with Midland Mortgage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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