Michael Kors Customer Service Contacts

Michael Kors is an American fashion company that designs clothing, accessories, and footwear.

How to reach a person at Michael Kors

Michael Kors Responsiveness rating

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3/5

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What you need to know about Michael Kors

Customer reviews of Michael Kors’ customer service are mixed. Some customers report positive experiences, highlighting friendly and helpful staff in physical stores. However, there are numerous reports of dissatisfaction, particularly concerning online orders and warranty issues. Common complaints include slow response times, unhelpful customer service representatives, and challenges with returns and refunds. In summary, while some customers have positive experiences with Michael Kors’ customer service, there are significant concerns raised by others, particularly regarding online shopping and after-sales support.

Michael Kors customer service response times

Michael Kors’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Company’s live chat support is usually the quickest option for getting help. You can expect an Available Monday through Friday from 9 a.m. to 11 p.m. and Saturday & Sunday from 10 a.m. to 6 p.m. (all times Eastern). Average hold time is approximately 3 minutes. The shortest wait times are typically on Mondays, while Tuesdays experience the longest wait times. Call (866) 709-5677.
Live chatLive chat is available during the same hours as phone support. Offers real-time assistance with immediate responses during operating hours.
Social mediaMichael Kors has implemented a customer service chatbot on Facebook Messenger, known as the “Michael Kors Concierge,” which addresses frequently asked questions. The chatbot has achieved a 97% customer response rate, indicating prompt replies.

How to resolve a problem with Michael Kors

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Michael Kors mailing address

11 W 42nd St
New York, NY 10036

Michael Kors loyalty program

Michael Kors offers a loyalty program called KORSVIP. Members earn 10 points for every dollar spent on eligible purchases, with additional points available for activities like downloading the KORSVIP mobile app, adding items to a wish list, and submitting product reviews. Membership tiers—Studio, Backstage, Runway, and Red Carpet—are determined by the number of points accumulated annually, with each tier providing specific benefits.

Michael Kors social media channels

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Michael Kors executive customer service contacts

Primary Contact
Ebrahim Hyder
VP, Customer Service
11 W 42nd St
New York, NY 10036
ebrahim.hyder@michaelkors.com

LinkedIn

Secondary Contact
Krista A. McDonough
Senior Vice President
11 W 42nd St
New York, NY 10036
krista.mcdonough@michaelkors.com

LinkedIn

Chief Executive
John D. Idol
11 W 42nd St
New York, NY 10036
john.idol@michaelkors.com

LinkedIn

Michael Kors customer service policies

Is my personal information save with Michael Kors?

Michael Kors’ privacy notice outlines the collection, use, and sharing of personal information (PI) from customers in the United States and Canada. The company gathers PI through various interactions, including in-store visits, events, customer service communications, marketing initiatives, and online platforms such as websites and mobile applications. The collected information is utilized to process transactions, enhance customer experiences, and communicate promotional offers. Michael Kors may share PI with affiliated entities, service providers, and as required by law. Customers have rights concerning their PI, including accessing, correcting, or deleting data, and managing marketing communications. The company employs security measures to protect PI and provides detailed information on managing cookies and tracking technologies. For comprehensive details, customers are encouraged to review the full privacy notice on the Michael Kors website.

What is Michael Kors' terms and conditions?

Michael Kors’ terms & conditions govern the use of its websites and services. By accessing the sites, users agree to comply with these terms, which cover proprietary rights, user accounts, submitted materials, and rules of conduct. The company retains ownership of all site content and grants users a limited license for personal, non-commercial use. Users are responsible for maintaining the confidentiality of their account information and must ensure that any submitted materials do not violate third-party rights. The terms also address order processing, pricing errors, and links to third-party websites. Notably, Section 24 includes an arbitration clause and class action waiver, affecting how disputes are resolved. Users are encouraged to review the full terms & conditions for comprehensive details.

Can I return or exchange my products?

To return or exchange items purchased from Michael Kors, follow these steps:

Eligibility criteria:

  • Items must be in new, unused, and unwashed condition.
  • All original tags, packaging, and components should be intact.
  • An original receipt or gift receipt is required.
  • Returns or exchanges must be initiated within 30 days of the original purchase date.

In-store purchases:

  1. Bring the item(s) along with the original or gift receipt to any Michael Kors full-price retail location in the United States.
  2. Ensure the merchandise meets the eligibility criteria mentioned above.
  3. Present the item(s) and receipt to a store associate to process the return or exchange.

Online purchases:

Return by mail:

  1. Visit the Returns & Exchanges page on the Michael Kors website.
  2. Click on the “Start a Return” link and follow the on-screen instructions to initiate the return.
  3. Print the pre-paid return label provided.
  4. Pack the item(s) securely, including all original packaging and the printed return slip.
  5. Affix the return label to the package and drop it off at the designated carrier location.

Return or exchange in store:

  1. Initiate the return online by selecting the “Start a Return” link on the Returns & Exchanges page.
  2. Follow the instructions to generate and print a return slip.
  3. Bring the item(s), printed return slip, and the original method of payment to any Michael Kors full-price retail location in the United States.
  4. Present these to a store associate to process the return or exchange.

Additional notes:

  • Exchanges cannot be processed by mail; they must be done in-store.
  • Refunds will be issued to the original form of payment.
  • Certain items, such as underwear, custom-made, engraved, or personalized items, and clearance items, are not eligible for return or exchange.
  • Swimwear returns are accepted only if the items are in new, unused, unwashed condition, with all original hangtags, hygiene strips, packaging, and components included.

 

Does Michael Kors offer a warranty or repair on its products?

Michael Kors offers specific warranty and repair services for its products. Here’s a breakdown by product category:

Handbags, small leather goods, and tech accessories:

  • Warranty coverage: One-year limited warranty from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Defects in material or workmanship under normal use.
  • Resolution: Free repair; defective items will not be returned.
  • Customer responsibility: Shipping costs to the repair center.
  • Action steps:

Luggage:

  • Warranty coverage: One-year limited warranty from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Defects in material or workmanship under normal use, such as broken wheels or zippers.
  • Resolution: Repair or replacement with the same or comparable product; defective items will not be returned.
  • Customer responsibility: Shipping costs to the repair center.
  • Action steps:

Footwear:

  • Warranty coverage: 90-day protection against defects in materials and workmanship from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Manufacturing defects, including broken hardware or malfunctioning zippers.
  • Resolution: Return to the place of purchase for assessment and resolution.

Watches:

  • Warranty coverage: Two-year warranty from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Defects in material or workmanship under normal use.
  • Resolution: Repair or replacement with the same or comparable product.
  • Action steps:
    • Refer to the warranty booklet included with your watch for detailed instructions.

Eyewear:

  • Warranty coverage: Two-year limited warranty from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Defects in material or workmanship under normal use.
  • Resolution: Replacement with the same or comparable product.
  • Action steps:

Jewelry:

  • Warranty coverage: One-year limited warranty from the original purchase date.
  • Proof of purchase: Required.
  • Coverage details: Defects in material or workmanship under normal use.
  • Resolution: Replacement with the same or comparable product.
  • Action steps:

General notes:

  • Warranties cover manufacturing defects and do not include normal wear and tear or damages from misuse.
  • Customers are responsible for shipping costs to the repair center.
Frequently asked questions about Michael Kors

Who owns Michael Kors?

Michael Kors is owned by Capri Holdings Limited, a global fashion group that also owns Versace and Jimmy Choo.

How can I contact Michael Kors?

Call Michael Kors at (866) 709-5677 or email customerservice@michaelkors.com.

What payment methods are accepted online?

Michael Kors accepts various payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay

How to get professional help with your Michael Kors problem

If you need help with Michael Kors, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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