Michael Kors is an American fashion company that designs clothing, accessories, and footwear.
What you need to know about Michael Kors
Customer reviews of Michael Kors’ customer service are mixed. Some customers report positive experiences, highlighting friendly and helpful staff in physical stores. However, there are numerous reports of dissatisfaction, particularly concerning online orders and warranty issues. Common complaints include slow response times, unhelpful customer service representatives, and challenges with returns and refunds. In summary, while some customers have positive experiences with Michael Kors’ customer service, there are significant concerns raised by others, particularly regarding online shopping and after-sales support.
- Michael Kors’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Michael Kors with our insider guide or through our executive contacts.
- Michael Kors’s customer service policies are standard. Here are our frequently asked questions about Michael Kors.
Michael Kors customer service response times
Michael Kors’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response time: Company’s live chat support is usually the quickest option for getting help. You can expect an Available Monday through Friday from 9 a.m. to 11 p.m. and Saturday & Sunday from 10 a.m. to 6 p.m. (all times Eastern). Average hold time is approximately 3 minutes. The shortest wait times are typically on Mondays, while Tuesdays experience the longest wait times. Call (866) 709-5677. |
Live chat | Live chat is available during the same hours as phone support. Offers real-time assistance with immediate responses during operating hours. |
Social media | Michael Kors has implemented a customer service chatbot on Facebook Messenger, known as the “Michael Kors Concierge,” which addresses frequently asked questions. The chatbot has achieved a 97% customer response rate, indicating prompt replies. |
How to resolve a problem with Michael Kors
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Michael Kors mailing address
11 W 42nd St
New York, NY 10036
Michael Kors executive customer service contacts
Primary Contact
Ebrahim Hyder
VP, Customer Service
11 W 42nd St
New York, NY 10036
ebrahim.hyder@michaelkors.com
Secondary Contact
Krista A. McDonough
Senior Vice President
11 W 42nd St
New York, NY 10036
krista.mcdonough@michaelkors.com
Chief Executive
John D. Idol
11 W 42nd St
New York, NY 10036
john.idol@michaelkors.com
Who owns Michael Kors?
Michael Kors is owned by Capri Holdings Limited, a global fashion group that also owns Versace and Jimmy Choo.
How can I contact Michael Kors?
Call Michael Kors at (866) 709-5677 or email customerservice@michaelkors.com.
What payment methods are accepted online?
Michael Kors accepts various payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
How to get professional help with your Michael Kors problem
If you need help with Michael Kors, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.