Michael Kors

To return or exchange items purchased from Michael Kors, follow these steps: Eligibility criteria:

• Items must be in new, unused, and unwashed condition.
• All original tags, packaging, and components should be intact.
• An original receipt or gift receipt is required.
• Returns or exchanges must be initiated within 30 days of the original purchase date.

In-store purchases:

1. Bring the item(s) along with the original or gift receipt to any Michael Kors full-price retail location in the United States.
2. Ensure the merchandise meets the eligibility criteria mentioned above.
3. Present the item(s) and receipt to a store associate to process the return or exchange.

Online purchases: Return by mail:

1. Visit the Returns & Exchanges page on the Michael Kors website.
2. Click on the "Start a Return" link and follow the on-screen instructions to initiate the return.
3. Print the pre-paid return label provided.
4. Pack the item(s) securely, including all original packaging and the printed return slip.
5. Affix the return label to the package and drop it off at the designated carrier location.

Return or exchange in store:

1. Initiate the return online by selecting the "Start a Return" link on the Returns & Exchanges page.
2. Follow the instructions to generate and print a return slip.
3. Bring the item(s), printed return slip, and the original method of payment to any Michael Kors full-price retail location in the United States.
4. Present these to a store associate to process the return or exchange.

Additional notes:

• Exchanges cannot be processed by mail; they must be done in-store.
• Refunds will be issued to the original form of payment.
• Certain items, such as underwear, custom-made, engraved, or personalized items, and clearance items, are not eligible for return or exchange.
• Swimwear returns are accepted only if the items are in new, unused, unwashed condition, with all original hangtags, hygiene strips, packaging, and components included.

 

Michael Kors' privacy notice outlines the collection, use, and sharing of personal information (PI) from customers in the United States and Canada. The company gathers PI through various interactions, including in-store visits, events, customer service communications, marketing initiatives, and online platforms such as websites and mobile applications. The collected information is utilized to process transactions, enhance customer experiences, and communicate promotional offers. Michael Kors may share PI with affiliated entities, service providers, and as required by law. Customers have rights concerning their PI, including accessing, correcting, or deleting data, and managing marketing communications. The company employs security measures to protect PI and provides detailed information on managing cookies and tracking technologies. For comprehensive details, customers are encouraged to review the full privacy notice on the Michael Kors website.

Michael Kors is owned by Capri Holdings Limited, a global fashion group that also owns Versace and Jimmy Choo.

Call Michael Kors at (866) 709-5677 or email customerservice@michaelkors.com.

Michael Kors accepts various payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay