Meta Pay

Meta Pay is a digital payment service that lets you send and receive money, make purchases, and manage payments through Facebook, Instagram, and WhatsApp.

Telephone
Customer service : (888) 851-6382
Mailing address
1601 Willow Road
Menlo Park, CA 94025
Website
meta.com

What you need to know about Meta Pay

We have not received any recent complaints about Meta Pay.

How to resolve a problem with Meta Pay

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Meta Pay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lori Goler
Head of People
Secondary
Javier Olivan
Chief Operating Officer
Chief Executive
Mark Zuckerberg
Chief Executive

Frequently asked questions about Meta Pay

Contact Meta Pay at (888) 851-6382 or fill in its online form.
To request a refund from Meta Pay, you should first contact the merchant or individual you made the payment to. If you encounter any issues or if the transaction is unauthorized, you can go to **Settings > Meta Pay > Payment History** in the Facebook app and select the transaction to report a problem and request a refund.
To dispute a Meta Pay transaction, go to **Settings > Meta Pay > Payment History** within the Facebook app. Find the transaction you wish to dispute, click on it, and follow the prompts to report the issue. Meta will investigate the dispute and take appropriate action.
You can submit a complaint to Meta through their Help Center by visiting Facebook Help Center or using the **Report a Problem** feature within the Facebook app. Additionally, for specific issues, you can use the feedback form available in the Help section of their website.
Meta Pay is a digital payment service provided by Meta (formerly Facebook). It allows users to make payments, send money, and purchase goods and services within Meta's family of apps, including Facebook, Instagram, and WhatsApp. Meta Pay also enables users to store their payment information securely for easier transactions across Meta platforms.

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