Mersey Ferries

Mersey Ferries provides ferry transportation across the River Mersey between Liverpool and the Wirral Peninsula in the UK.

Telephone
Main : +44-151-330-1003
Email
Mailing address
1 Mann Island
Liverpool, L3 1BP
Website
merseyferries.co.uk

What you need to know about Mersey Ferries

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mersey Ferries

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Mersey Ferries customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Geoff Pottenger
Wall Stage Officer
Secondary
Louise Robinson
Ship Superintendent
Chief Executive
Bill Taylor
Wall Stage Officer

Frequently asked questions about Mersey Ferries

Call +44-151-330-1003 or email customersupport@merseyferries.co.uk.
Monday to Friday 7 a.m. to 8 p.m.; Saturday, Sunday and bank holidays 8 a.m. to 6 p.m.
If you lose an item on the ferry, contact Mersey Ferries' lost and found service through customer service team. Call +44-151-330-1003 or email customersupport@merseyferries.co.uk.
Yes, pets are allowed on board, but they must be kept on a lead or in a carrier at all times.
Yes, bicycles are allowed on Mersey Ferries.
Mersey Ferries accept various payment methods, including cash, credit/debit cards, and online payment options.
Wi-Fi is not typically available on Mersey Ferries.

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