Mersey Ferries provides ferry transportation across the River Mersey between Liverpool and the Wirral Peninsula in the UK.
How to reach a person at Mersey Ferries
Main: +44-151-330-1003
Mersey Ferries Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Mersey Ferries
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mersey Ferries
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Mersey Ferries mailing address
1 Mann Island
Liverpool, L3 1BP
Mersey Ferries executive customer service contacts
Primary Contact
Geoff Pottenger
Wall Stage Officer
1 Mann Island
Liverpool, L3 1BP
geoff.pottenger@merseyferries.co.uk
Secondary Contact
Louise Robinson
Ship Superintendent
1 Mann Island
Liverpool, L3 1BP
louise.robinson@merseyferries.co.uk
Chief Executive
Bill Taylor
Wall Stage Officer
1 Mann Island
Liverpool, L3 1BP
bill.taylor@merseyferries.co.uk
How can I contact Mersey Ferries customer service?
Call +44-151-330-1003 or email customersupport@merseyferries.co.uk.
When can I contact Mersey Ferries customer service?
Monday to Friday 7 a.m. to 8 p.m.; Saturday, Sunday and bank holidays 8 a.m. to 6 p.m.
What should I do if I lose something on the ferry?
If you lose an item on the ferry, contact Mersey Ferries’ lost and found service through customer service team. Call +44-151-330-1003 or email customersupport@merseyferries.co.uk.
Are pets allowed on board?
Yes, pets are allowed on board, but they must be kept on a lead or in a carrier at all times.
Can I take my bicycle on the ferry?
Yes, bicycles are allowed on Mersey Ferries.
What payment methods are accepted?
Mersey Ferries accept various payment methods, including cash, credit/debit cards, and online payment options.
Is there Wi-Fi available on board?
Wi-Fi is not typically available on Mersey Ferries.
How to get professional help with your Mersey Ferries problem
If you need help with Mersey Ferries, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help