Merle Norman Cosmetics sells skin care and cosmetic products through individually operated retail locations.
Merle Norman Cosmetics Responsiveness rating
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What you need to know about Merle Norman Cosmetics
The company responds to most customer complaints in a satisfactory manner.
- Merle Norman Cosmetics’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Merle Norman Cosmetics with our insider guide or through its executive contacts.
- Merle Norman Cosmetics’ customer service policies are standard. Here are our frequently asked questions about Merle Norman Cosmetics.
Merle Norman Cosmetics customer service response times
Merle Norman Cosmetics’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 788-1191 | Representatives are available Monday through Friday from 7:30 a.m. to 4 p.m. Pacific time. |
| Email support | Merle Norman Cosmetics does not list a direct customer service email address on its website. However, the company provides an online contact form for inquiries, with responses typically provided within two business days, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Pacific time. |
| Live chat | Merle Norman Cosmetics does not offer a live chat feature on its website. |
| Social media | Merle Norman Cosmetics is active on social media platforms such as Facebook, Instagram, X and YouTube. |
| Help center/FAQ | Merle Norman Cosmetics’ help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, product information and studio locations. |
How to resolve a problem with Merle Norman Cosmetics
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Merle Norman Cosmetics mailing address
9130 Bellanca Avenue
Los Angeles, CA 90045
Merle Norman Cosmetics executive customer service contacts
Primary Contact
Kelly Nolind
Director of Operations
9130 Bellanca Avenue
Los Angeles, CA 90045
knolind@merlenorman.com
Secondary Contact
Michael Cassidy
Chief Operating Officer and Chief Financial Officer
9130 Bellanca Avenue
Los Angeles, CA 90045
mcassidy@merlenorman.com
Alternative contact
Jack Nethercutt
Chairman of the Board, President
9130 Bellanca Avenue
Los Angeles, CA 90045
jnethercutt@merlenorman.com
Chief Executive
Kathleen Behlen
9130 Bellanca Avenue
Los Angeles, CA 90045
kbehlen@merlenorman.com
How can I contact Merle Norman Cosmetics customer service?
Call (800) 788-1191.
What payment methods does Merle Norman Cosmetics accept?
Merle Norman Cosmetics accepts a variety of online payment methods, including credit cards, PayPal, and Apple Pay.
How long do I have to return an item?
You have 30 days to return an item as long as it is unused, in its original packaging, and accompanied by a receipt or proof of purchase.
How to get professional help with your Merle Norman Cosmetics problem
If you need help with Merle Norman Cosmetics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.