Merle Norman Cosmetics

Merle Norman Cosmetics sells skin care and cosmetic products through individually operated retail locations.

Telephone

Customer service : (800) 788-1191

Mailing address

9130 Bellanca Avenue
Los Angeles, CA 90045

Website

merlenorman.com

What you need to know about Merle Norman Cosmetics

The company responds to most customer complaints in a satisfactory manner.

Merle Norman Cosmetics' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Merle Norman Cosmetics with our insider guide or through its executive contacts.
Merle Norman Cosmetics' customer service policies are standard. Here are our frequently asked questions about Merle Norman Cosmetics.

How to resolve a problem with Merle Norman Cosmetics

Try self-service first

Use our proven resolution methods, or Merle Norman Cosmetics’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Merle Norman Cosmetics respond?

Phone support

Representatives are available Monday through Friday from 7:30 a.m. to 4 p.m. Pacific time.

Email support

Merle Norman Cosmetics does not list a direct customer service email address on its website. However, the company provides an online contact form for inquiries, with responses typically provided within two business days, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Pacific time.

Live chat

Merle Norman Cosmetics does not offer a live chat feature on its website.

Social media

Merle Norman Cosmetics is active on social media platforms such as Facebook, Instagram, X and YouTube.

Help center/FAQ

Merle Norman Cosmetics’ help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, product information and studio locations.

Verified contacts

Merle Norman Cosmetics customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Dale Pearman

Executive Director, Quality

dpearman@merlenorman.com

Secondary

Michael Cassidy

Chief Financial Officer and Chief Operating Officer

mcassidy@merlenorman.com

Chief Executive

Jack Nethercutt

Chairman of the Board, President

jnethercutt@merlenorman.com

Merle Norman Cosmetics self-service links

Visit the website and click on the “Sign Up” or “Create Account” button. Follow the prompts to enter your personal information, including your name, email address, and a password to set up your account.

Merle Norman Cosmetics customer service policies

Merle Norman Cosmetics' privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

Merle Norman Cosmetics loyalty program

Merle Norman Cosmetics does not have a loyalty program.

Frequently asked questions about Merle Norman Cosmetics

Call (800) 788-1191.

Merle Norman Cosmetics accepts a variety of online payment methods, including credit cards, PayPal, and Apple Pay.

You have 30 days to return an item as long as it is unused, in its original packaging, and accompanied by a receipt or proof of purchase.

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