Mercury Insurance is a U.S.-based insurance company that provides personal and commercial insurance coverage.
How to reach a person at Mercury Insurance
Main (866) 800-2551
Customer service and claims (800) 503-3724
Quotes (877) 545-1639 or (866) 291-8869
Mercury Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Mercury Insurance
What you need to know about Mercury Insurance
The company responds to most customer complaints in a satisfactory manner.
- Mercury Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Mercury Insurance with our insider guide or through its executive contacts.
- Mercury Insurance’s customer service policies are standard. Here are our frequently asked questions about Mercury Insurance.
Mercury Insurance customer service response times
Mercury Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Customer service and claims: (800) 503-3724 | Representatives are available 24/7. |
| Email support | Mercury Insurance does not list a direct customer service email address on its website. However, the company provides an online contact form for inquiries. |
| Live chat | Mercury Insurance offers a live chat feature for customers who are logged into a policyholder account. |
| Social media | Mercury Insurance is active on social media platforms such as Facebook, X, LinkedIn and Instagram. |
| Help center/FAQ | Mercury Insurance’s help center/FAQ provides quick answers to common questions regarding policies, billing, claims and customer service. |
How to resolve a problem with Mercury Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Mercury Insurance mailing address
555 W Imperial Highway
Brea, CA 92821-4802
Mercury Insurance executive customer service contacts
Primary Contact
Kevin Quinn
Vice President of Claims and Customer Experience
555 W Imperial Highway
Brea, CA 92821-4802
kquinn@mercuryinsurance.com
Secondary Contact
Randy Petro
Vice President and Chief Claims Officer
555 W Imperial Highway
Brea, CA 92821-4802
rrpetro@mercuryinsurance.com
Alternative Contact
Victor Joseph
President and Chief Operating Officer
555 W Imperial Highway
Brea, CA 92821-4802
victorjoseph@mercuryinsurance.com
Chief Executive
Gabriel Tirador
555 W Imperial Highway
Brea, CA 92821-4802
gtirador@mercuryinsurance.com
How can I contact Mercury Insurance customer service?
Call (800) 503-3724.
What types of insurance does Mercury offer?
Mercury Insurance offers auto, home, renter’s, condo and business insurance coverage.
How can I make a payment?
Payments can be made online by logging into your account, through an agent or by calling customer service at (800) 503-3724.
How to get professional help with your Mercury Insurance problem
If you need help with Mercury Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.