Mercury Insurance

Mercury Insurance is a U.S.-based insurance company that provides personal and commercial insurance coverage.

Telephone
Customer service : (866) 800-2551
Customer service : (800) 503-3724
Customer service : (877) 545-1639
Customer service : (866) 291-8869
Mailing address
555 W Imperial Highway
Brea, CA 92821-4802
Website
mercuryinsurance.com

What you need to know about Mercury Insurance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mercury Insurance

Try self-service first

Use our proven resolution methods, or Mercury Insurance’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Mercury Insurance respond?

Phone supportCustomer service and claims:
Representatives are available 24/7.
Email support
Mercury Insurance does not list a direct customer service email address on its website. However, the company provides an online contact form for inquiries.
Live chat
Mercury Insurance offers a live chat feature for customers who are logged into a policyholder account.
Social media
Mercury Insurance is active on social media platforms such as Facebook, X, LinkedIn and Instagram.
Help center/FAQ
Mercury Insurance's help center/FAQ provides quick answers to common questions regarding policies, billing, claims and customer service.
Verified contacts

Mercury Insurance customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kevin Quinn
Vice President of Claims and Customer Experience
Secondary
Randy Petro
Vice President and Chief Claims Officer
Chief Executive
Gabriel Tirador
Chief Executive

Additional contacts

Victor Joseph
President and Chief Operating Officer

Mercury Insurance customer service policies

Mercury Insurance’s privacy policy describes how the company collects, uses and protects personal information. It explains how data are used to manage insurance policies, process claims and support marketing activities.

Mercury Insurance loyalty program

Mercury Insurance does not have a loyalty program.

Frequently asked questions about Mercury Insurance

Mercury Insurance offers auto, home, renter's, condo and business insurance coverage.
Payments can be made online by logging into your account, through an agent or by calling customer service at (800) 503-3724.

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