Menards Customer Service Contacts

Menards collects personal information such as your name, email address, mailing address, and phone number when you interact with their website, app, or social media channels. This data is used solely for legitimate business purposes including order fulfilment, customer service, and marketing, and is never sold to third parties — though it may be shared with affiliated companies and service providers such as payment processors and shipping partners. Customers can request access to, correction of, or deletion of their personal data by calling (833) 690-1252 or writing to the Privacy Department at 5101 Menard Drive, Eau Claire, WI 54703.

Menards’ terms of use establish that all content on menards.com — including text, graphics, and logos — is the property of Menard, Inc. and may not be reproduced without permission. The site is intended for personal, non-commercial use only, and Menards reserves the right to modify or discontinue any part of the site at any time. Personal information shared with third-party service providers is used solely to complete transactions and fulfil customer requests, and Menards maintains strict security procedures to protect customer data from unauthorised access. The company limits its liability for indirect or consequential damages to the fullest extent permitted by law, and gift cards are explicitly non-refundable.

Log in to your menards.com account, go to order history, and select the order you want to track. You can also enter your order number directly on the order tracker page. Track an order.

Online purchases may be returned within 90 days of receipt. Return shipping costs are deducted from refunds unless the item is defective, and a 25% restocking fee applies to online returns. Items must be unused, in original packaging, and include all accessories. For in-store purchases, see the store return policy page. Online return policy.  Store return policy.

Visit the Menards rebate centre to submit new rebates or check the status of existing ones. If you’ve lost your rebate receipt for an online order, log in to your account and use the receipt lookup tool to download it. Rebate centre.

The Menards BIG Card is a store credit card that earns a 2% rebate on all Menards purchases, with additional rebates available on participating brands. There is no annual fee. You can apply online at menards.com or in store. A credit score of around 640 or higher is generally required. BIG Card details.