Menards

Menards is a chain of home improvement stores in the United States, offering a wide range of building materials, hardware, and household goods.

Telephone
Main : (715) 876-5911
Mailing address
5101 Menard Drive
Eau Claire, WI 54703
Website
menards.com/main/home.html

What you need to know about Menards

We have not received any recent complaints about Menards.

How to resolve a problem with Menards

Try self-service first

Use our proven resolution methods, or Menards’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Menards respond?

Phone support
Corporate HQ number (715) 876-5911 is available; no dedicated customer service number published. Calls to related Menards lines average under one minute hold time and three minutes call time.
Email support
All emails to be send via the online contact form.
Live chat support
A chat option is available via the Menards support page (chat icon, bottom right). Typically a representative replies within an hour.
Social media
Active on Facebook, Instagram, LinkedIn, and YouTube. Social media can yield rapid response times, though it rarely involves live dialogue with a rep. Via Facebook, a representative typically replies within an hour

Access Menards' social media here.
Help center/FAQ
Available 24/7 at menards.com/help-center. Menards has a comprehensive help centre covering the most common customer questions.
Verified contacts

Menards customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary Contact
Turqoisha Sanders
Customer Service Manager
Secondary Contact
Emily Chuparati
E-Commerce Customer Service Manager
Secondary Contact
Lyle Silverman
Vice President of Operations
Chief Executive
Charlie Menard
Chief Operating Officer
Chief Executive
John Menard

Menards customer service policies

Menards collects personal information such as your name, email address, mailing address, and phone number when you interact with their website, app, or social media channels. This data is used solely for legitimate business purposes including order fulfilment, customer service, and marketing, and is never sold to third parties — though it may be shared with affiliated companies and service providers such as payment processors and shipping partners. Customers can request access to, correction of, or deletion of their personal data by calling (833) 690-1252 or writing to the Privacy Department at 5101 Menard Drive, Eau Claire, WI 54703.

Menards loyalty program

Menards does not offer a traditional points-based loyalty programme, but instead rewards customers through its BIG Card store credit card, which earns a 2% rebate on all Menards purchases plus additional rebates on participating brands. There are three card variants — the Consumer Card, Contractor Card, and Commercial Card — catering to both homeowners and trade professionals, all with no annual fee. You can apply online at menards.com or in store, with a credit score of around 640 typically required to qualify

Frequently asked questions about Menards

Yes, Menards has an online contact form. You can find the form here.
Call Menards customer service at (715) 876-5911.
To track an online order, log into your Menards account, go to the "Order History" section, and find the order you wish to track. You can also track your order by entering the order number on the Menards website.

Outdated info? Report it here