Melissa & Doug

Melissa & Doug designs and sells educational toys and creative play products for children.

Telephone
Main : (800) 284-3948
Mailing address
10 Westport Rd, Suite 200
Wilton, CT 06897
Website
melissaanddoug.com

What you need to know about Melissa & Doug

Customer service experiences with Melissa & Doug can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Melissa & Doug

Try self-service first

Use our proven resolution methods, or Melissa & Doug’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Melissa & Doug respond?

Phone support
Usually answered within a few minutes.

Melissa & Doug customer service is available Monday through Friday from 9 a.m. to 5 p.m. Eastern time.

Call Melissa & Doug customer service at (800) 284-3948.
Email support
Melissa & Doug does not have email support.
Online contact form
Expect a reply via the online contact form within 1 to 2 business days.
Live chat support
Melissa & Doug does not have live chat support.
Social media
Response times vary by platform but generally range from a few hours up to one business day.

Here's how to reach Melissa & Doug via social media.
Verified contacts

Melissa & Doug customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Keri Cappiello
Manager, Customer Fulfillment and Logistics
Secondary
Sekar Sundararajan
Director, Supply Chain and Global Sourcing
Chief Executive
Fernando Mercé
Chief Executive

Melissa & Doug customer service policies

Melissa & Doug collects personal information such as names, email addresses, and purchase history to process orders, enhance customer experiences, and deliver targeted advertising. The company uses cookies and similar technologies to personalize content and may share data with third-party service providers for marketing. Melissa & Doug does not knowingly collect information from children under 13 without parental consent. Users can opt out of marketing communications, manage interest-based advertising preferences, and request access, correction, or deletion of personal data. Security measures are in place to protect information, although no system is completely secure.

Melissa & Doug loyalty program

Melissa & Doug offers a loyalty program called Play Perks. Through this program, you can earn 1 point for every $1 spent on eligible purchases. Accumulated points can be redeemed for exclusive rewards, including discounts and special offers.

Frequently asked questions about Melissa & Doug

Call Melissa & Doug customer service at (800) 284-3948.
Yes, you can find Melissa & Doug's online contact form here.
Melissa & Doug customer service is available Monday through Friday from 9 a.m. to 5 p.m. Eastern time.

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