Meliá Hotels

Meliá Hotels International is a Spanish hotel chain that operates a range of properties worldwide, including luxury resorts, business hotels, and urban accommodations.

Telephone
Customer service : (202) 455-6914
Email
Mailing address
Calle Gremi de Boters 24, Polígono Industrial Son Castelló
E-07009 Palma de Mallorca, Islas Baleares, Spain
Website
melia.com/nl

What you need to know about Meliá Hotels

Customer service experiences with Meliá can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Meliá Hotels

Try self-service first

Use our proven resolution methods, or Meliá Hotels’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Meliá Hotels respond?

Phone support
Typically immediate or within a few minutes during business hours. Hold times may be longer during peak periods.

While exact operating hours aren't specified, customer feedback indicates that the shortest wait times are typically on Thursdays, with longer waits on Fridays. The average call duration is approximately 5 minutes.

Call (202) 455-6914 (in the U.S.). Phone numbers for other countries are available under the "Contact" link on the website.
Email support
Responses usually arrive within 24 to 48 hours, though complex issues may take longer.

Email myexperience@melia.com.
Online contact form
Similar to email; expect a reply within 1 to 3 business days depending on the inquiry type.
Live chat support
Available on the Meliá Hotels International website; usually offers real-time assistance or a response within a few minutes.
Social media
Direct messages via platforms like Facebook or X (formerly Twitter) are typically answered within a few hours to a day, but this can vary depending on activity and staff availability.

Here's how to reach Meliá Hotels International via social media.
Verified contacts

Meliá Hotels customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Elena de la Torre Diaz
Global Customer Experience Director
Secondary
André P. Gerondeau
COO
Chief Executive
Gabriel Escarrer Jaume
Chief Executive

Meliá Hotels customer service policies

Meliá Hotels International’s privacy policy outlines how the company collects, uses, and protects personal data in accordance with GDPR and Spanish data protection laws. It collects information through bookings, loyalty programs, website use, and customer service interactions. Data are processed to manage reservations, provide services, send marketing communications (with consent), and meet legal obligations. Personal data may be shared with affiliates and third parties, including international transfers with appropriate safeguards. Users have rights to access, correct, delete, or restrict their data. For privacy concerns, contact: dpo@melia.com.

Meliá Hotels loyalty program

Meliá Hotels International offers a loyalty program called MeliáRewards, designed to reward guests across its global portfolio of properties, including brands such as Gran Meliá, ME by Meliá, Paradisus, Meliá Hotels & Resorts, INNSiDE, and Sol.

Frequently asked questions about Meliá Hotels International

Call Meliá Hotels International in Spain at +34-971-22-44-00.
Call Meliá Hotels International (202) 455-6914 or email myexperience@melia.com.

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