Meliá Hotels International is a Spanish hotel chain that operates a range of properties worldwide, including luxury resorts, business hotels, and urban accommodations.
Meliá Hotels International Responsiveness rating
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What you need to know about Meliá Hotels International
Customer service experiences with Meliá can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Meliá Hotels International’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Meliá Hotels International with our insider guide or through our executive contacts.
- Meliá Hotels International’s customer service policies are standard. Here are our frequently asked questions about Meliá Hotels International.
Meliá Hotels International customer service response times
Meliá Hotels International’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically immediate or within a few minutes during business hours. Hold times may be longer during peak periods. While exact operating hours aren’t specified, customer feedback indicates that the shortest wait times are typically on Thursdays, with longer waits on Fridays. The average call duration is approximately 5 minutes. Call (202) 455-6914 (in the U.S.). Phone numbers for other countries are available under the “Contact” link on the website. |
| Email support | Responses usually arrive within 24 to 48 hours, though complex issues may take longer. Email myexperience@melia.com. |
| Online contact form | Similar to email; expect a reply within 1 to 3 business days depending on the inquiry type. |
| Live chat support | Available on the Meliá Hotels International website; usually offers real-time assistance or a response within a few minutes. |
| Social media | Direct messages via platforms like Facebook or X (formerly Twitter) are typically answered within a few hours to a day, but this can vary depending on activity and staff availability. Here’s how to reach Meliá Hotels International via social media. |
How to resolve a problem with Meliá Hotels International
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Meliá Hotels International mailing address
Calle Gremi de Boters 24
Polígono Industrial Son Castelló
E-07009 Palma de Mallorca, Islas Baleares, Spain
Meliá Hotels International loyalty program
Meliá Hotels International offers a loyalty program called MeliáRewards, designed to reward guests across its global portfolio of properties, including brands such as Gran Meliá, ME by Meliá, Paradisus, Meliá Hotels & Resorts, INNSiDE, and Sol.
Meliá Hotels International social media channels
Meliá Hotels International executive customer service contacts
Primary Contact
Elena de la Torre Diaz
Global Customer Experience Director
Calle Gremi de Boters 24
Polígono Industrial Son Castelló
E-07009 Palma de Mallorca, Islas Baleares, Spain
elena.diaz@melia.com
Secondary Contact
André P. Gerondeau
COO
Calle Gremi de Boters 24
Polígono Industrial Son Castelló
E-07009 Palma de Mallorca, Islas Baleares, Spain
andre.gerondeau@melia.com
Chief Executive
Gabriel Escarrer Jaume
Calle Gremi de Boters 24
Polígono Industrial Son Castelló
E-07009 Palma de Mallorca, Islas Baleares, Spain
gabriel.escarrer@melia.com
What is Meliá Hotels International's headquarters address in Spain?
Call Meliá Hotels International in Spain at +34-971-22-44-00.
How can I contact Meliá Hotels International in the U.S.?
Call Meliá Hotels International (202) 455-6914 or email myexperience@melia.com.
How to get professional help with your Meliá Hotels International problem
If you need help with Meliá Hotels International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.