McDonald’s

McDonald’s produces and sells fast-food items, including burgers, fries, chicken products, beverages, and desserts. It operates primarily through a franchise model, with a mix of company-owned and franchised restaurants, and is headquartered in Chicago, Ill.

Telephone
Customer service : (800) 244-6227
Mailing address
110 North Carpenter Street
Chicago, IL 60607
Website
mcdonalds.com/us/en-us.html

What you need to know about McDonald’s

McDonald's customer service is inconsistent in terms of response times and resolution.

  • McDonald's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with McDonald's with our insider guide or through our executive contacts.
  • Here are our frequently asked questions about McDonald's.

How to resolve a problem with McDonald’s

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does McDonald’s respond?

Phone support

Usually 1 to 45 minutes. McDonald's doesn't publish hours for its Customer Care line, (800) 244-6227.

Online form

Usually 1 to 5 business days. McDonald's doesn't offer customer service by email. Use its online feedback form instead.

Live chat support

McDonald's does not have live chat support.

Social media

McDonald's is active on social media platforms such as Facebook, X, Instagram, and TikTok.

Response times can range from 1 to 24 hours depending on the platform and the inquiry’s complexity.

Help center/FAQ

McDonald's FAQ provides quick answers to common questions about the app and mobile ordering, MyMcDonald's Rewards, deals and promotions, the menu, nutrition, delivery, gift cards and employment.

Verified contacts

McDonald’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Viva Cohen
Manager, Global Customer Engagement
Secondary
Alyssa Buetikofer
Chief Marketing and Customer Experience Officer
Chief Executive
Skye Anderson
President, McDonald's USA

McDonald’s customer service policies

The terms and conditions for using the McDonald's app include guidelines for user behavior, payment policies, and disclaimers regarding the availability and functionality of app features.

McDonald’s loyalty program

McDonald's has a loyalty program called MyMcDonald's Rewards. Customers can earn points on qualifying purchases through the McDonald's app and redeem them for free menu items or discounts.

Frequently asked questions about McDonald’s

Call customer service at (800) 244-6227, or speak to the manager of the local restaurant.
The current CEO of McDonald's Corporation is Chris Kempczinski.
At McDonald's, if you have a valid reason (such as an incorrect order), you can request a refund. Policies may vary by location.

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