Mattress Warehouse

Mattress Warehouse is a retail chain that specializes in selling a variety of mattresses and bedding products.

Telephone
Main : (301) 682-8504
Fax :(301) 695-4639
Email
Mailing address
4949 New Design Rd
Frederick, ML 21703
Website
mattresswarehouse.com

What you need to know about Mattress Warehouse

Mattress Warehouse generally responds to customer service in a satisfactory manner.

How to resolve a problem with Mattress Warehouse

Try self-service first

Use our proven resolution methods, or Mattress Warehouse’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Mattress Warehouse respond?

Phone support
Response times may vary, but typically, you'll be able to speak to a representative within a few minutes during business hours. 

Mattress Warehouse does not advertise its operating hours on its website.
Email supportcservice@mattresswarehouse.com
You can generally expect a response within 1 to 2 business days, depending on the volume of emails.
Live chat support
Available through the website, live chat is a quick way to get in touch with a representative. Response times are usually fast, and you can often get a resolution within a few minutes.
Social media
Mattress Warehouse is active on platforms such as Facebook and X. Response times on social media may vary, but you can usually expect a reply within 1 to 2 business days.
Help center/FAQ
The website features an FAQ section. Many common questions and issues can be resolved here without needing to contact customer service directly.
Verified contacts

Mattress Warehouse customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mark Brown
VP of Retail Operations
Secondary
Joe Marucci
Regional Sales Manager
Chief Executive
Bill Papettas
Chief Executive

Mattress Warehouse customer service policies

Mattress Warehouse collects personal information, including names, email addresses, and payment details, to process orders and provide customer service. The company may share this information with trusted third-party service providers for tasks like shipping and payment processing. Mattress Warehouse takes reasonable security measures to protect personal data and allows users to manage preferences, including opting out of marketing communications.

Mattress Warehouse loyalty program

Mattress Warehouse does not have a loyalty program.

Frequently asked questions about Mattress Warehouse

Mattress Warehouse is owned by Nebraska Furniture Mart, a subsidiary of Warren Buffett's Berkshire Hathaway.
Call Mattrass Warehouse at (301) 682-8504 or email cservice@mattresswarehouse.com.
Yes, you can find Mattress Warehouse's online contact form here.

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