Mattress Warehouse is a retail chain that specializes in selling a variety of mattresses and bedding products.
Mattress Warehouse Responsiveness rating
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What you need to know about Mattress Warehouse
Mattress Warehouse generally responds to customer service in a satisfactory manner.
- Mattress Warehouse’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Mattress Warehouse with our insider guide or through our executive contacts.
- Mattress Warehouse’s customer service policies are standard. Here are our frequently asked questions about Mattress Warehouse.
Mattress Warehouse customer service response times
Mattress Warehouse’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (301) 682-8504 | Response times may vary, but typically, you’ll be able to speak to a representative within a few minutes during business hours. Mattress Warehouse does not advertise its operating hours on its website. |
| Email support cservice@mattresswarehouse.com | You can generally expect a response within 1 to 2 business days, depending on the volume of emails. |
| Live chat support | Available through the website, live chat is a quick way to get in touch with a representative. Response times are usually fast, and you can often get a resolution within a few minutes. |
| Social media | Mattress Warehouse is active on platforms such as Facebook and X. Response times on social media may vary, but you can usually expect a reply within 1 to 2 business days. |
| Help center/FAQ | The website features an FAQ section. Many common questions and issues can be resolved here without needing to contact customer service directly. |
How to resolve a problem with Mattress Warehouse
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Mattress Warehouse mailing address
4949 New Design Rd
Frederick, ML 21703
Mattress Warehouse executive customer service contacts
Primary Contact
Mark Brown
VP of Retail Operations
4949 New Design Rd
Frederick, ML 21703
Mark.Brown@mattresswarehouse.com
Secondary Contact
Joe Marucci
Regional Sales Manager
4949 New Design Rd
Frederick, ML 21703
Joe.Marucci@mattresswarehouse.com
Chief Executive
Bill Papettas
4949 New Design Rd
Frederick, ML 21703
Bill.Papettas@mattresswarehouse.com
Who owns Mattress Warehouse?
Mattress Warehouse is owned by Nebraska Furniture Mart, a subsidiary of Warren Buffett’s Berkshire Hathaway.
How can I contact Mattress Warehouse?
Call Mattrass Warehouse at (301) 682-8504 or email cservice@mattresswarehouse.com.
Does Mattress Warehouse have an online contact form?
Yes, you can find Mattress Warehouse’s online contact form here.
How to get professional help with your Mattress Warehouse problem
If you need help with Mattress Warehouse, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.