Mattress Firm is an American retailing company and mattress store chain based in Houston.
Mattress Firm Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Mattress Firm
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mattress Firm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Mattress Firm mailing address
10201 S. Main Street
Houston, TX 77025
Mattress Firm social media channels
Mattress Firm executive customer service contacts
Primary Contact
Tim Bowe
Vice President, Customer Care Retention
10201 S. Main Street
Houston, TX 77025
Tim.Bowe@mattressfirm.com
Secondary Contact
Josh Feinberg
Executive Vice President, Merchandising Innovation
10201 S. Main Street
Houston, TX 77025
Josh.Feinberg@mattressfirm.com
Chief Executive
John Eck
10201 S. Main Street
Houston, TX 77025
John.Eck@mattressfirm.com
john.eck@mfrm.com
How can I contact Mattress Firm customer service?
Call (877) 297-9739 or message via the online contact form.
Does Mattress Firm have a live chat option?
Yes, click on the “chat with a sleep expert” icon at the bottom of the page.
When can I contact Mattress Firm customer service?
Monday to Friday, 8 a.m. to 4:30 p.m. Eastern time.
How to get professional help with your Mattress Firm problem
If you need help with Mattress Firm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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