Mattress Firm

Mattress Firm is an American retailing company and mattress store chain based in Houston.

Telephone
Main : (877) 297-9739
Mailing address
10201 S. Main Street
Houston, TX 77025
Website
mattressfirm.com

What you need to know about Mattress Firm

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mattress Firm

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Mattress Firm customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tim Bowe
Vice President, Customer Care Retention
Secondary
Josh Feinberg
Executive Vice President, Merchandising Innovation
Chief Executive
John Eck

Frequently asked questions about Mattress Firm

Call (877) 297-9739 or message via the online contact form.
Yes, click on the "chat with a sleep expert" icon at the bottom of the page.  
Monday to Friday, 8 a.m. to 4:30 p.m. Eastern time.

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