Mattress Firm Customer Service Contacts

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Mattress Firm Inc. is an American retailing company and mattress store chain based in Houston. It acquired Sleepy’s LLC in 2016.

Responsiveness rating


What you need to know about Mattress Firm

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mattress Firm

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


10201 S. Main Street
Houston, TX 77025

Phone Contacts

Main: 877-297-9739
Toll Free: 877-297-9739

Email Contacts – (Mattress Firm will typically respond within less than 24 hours)

Live Chat- – Click on “Chat With A Sleep Expert” at bottom of page.

Social Media Contacts


Executive Contacts

Primary Contact
Tim Bowe
Vice President, Customer Care & Retention
10201 S. Main Street
Houston, TX 77025
[email protected]

+1 703-599-0674

+1 703-587-6970

+1 877-696-6775

+1 540-206-6652

+1 507-634-6346

+1 507-634-4289

+1 704-256-3741

+1 703-729-7807

+1 703-729-0871

+1 505-994-3490

Secondary Contact
Josh Feinberg
Executive VP, Merchandising & Innovation
10201 S. Main Street
Houston, TX 77025
[email protected]

(346) 718-5113 (Direct)

(702) 445-3951 (Mobile)

(713) 923-1090 *(HQ)

Chief Executive
John Eck
President and Chief Executive Officer
10201 S. Main Street
Houston, TX 77025
(713) 923-1090
[email protected]

[email protected]