Mastercard

Mastercard is a global company that provides payment processing services. It allows people to make payments using credit, debit, and prepaid cards in stores, online, and at ATMs worldwide.

Telephone
Customer service : (800) 627-8372
Mailing address
Mastercard, 2000 Purchase Street
Purchase, NY 10577
Website
mastercard.com/us/en.html

What you need to know about Mastercard

We have not received any recent complaints about Mastercard.

How to resolve a problem with Mastercard

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Mastercard customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chad Wallace
Executive vice president, commercial solutions
Secondary
Bunita Sawhney
Executive vice president, consumer products and processing
Chief Executive
Michael Miebach
Chief Executive

Frequently asked questions about Mastercard

You can contact Mastercard customer service by calling (800) 627-8372. For other countries visit its website to find the number.
Yes, Mastercard customer service is available 24/7.
To dispute a charge on your Mastercard, follow these steps:
  1. Contact your card issuer (the bank or institution that issued your Mastercard) and inform them of the dispute.
  2. Provide necessary details, such as the transaction date, amount, and reason for the dispute.
  3. Follow any additional instructions from your card issuer, which may include submitting a dispute form.
Mastercard itself does not reverse charges directly. You need to contact the bank or institution that issued your Mastercard to request a charge reversal or dispute a charge.

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