Marin Bikes

Marin Bikes designs and manufactures a range of bicycles, including mountain, road, and hybrid models.

Mailing address
1450 Technology Lane, Suite 100
Petaluma, CA 94954
Website
marinbikes.com

What you need to know about Marin Bikes

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Marin Bikes

Try self-service first

Use our proven resolution methods, or Marin Bikes’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Marin Bikes respond?

Phone support
Marin Bikes no longer lists a customer service phone number. Customers are encouraged to contact the company using the online contact form or by email at customer.service@marinbikes.com
Email support
Marin Bikes' customer service email response times vary depending on the volume of inquiries and the nature of the request. The company can be reached via email at customer.service@marinbikes.com, but encourages customers to use the contact form on its website.
Live chat
Marin Bikes does not offer a live chat feature on its website.
Social media
Marin Bikes is active on social media platforms such as Facebook, Instagram, X, and YouTube, where the company shares updates and engages with the community.

Here's how to reach Marin Bikes via social media.
Help center/FAQ
Marin Bikes' help center/FAQ provides immediate answers to common questions about its products, warranty, and ordering process.
Verified contacts

Marin Bikes customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Matthew Cipes
Senior Product Manager
Secondary
John Georger
Vice President of Sales
Chief Executive
Matt VanEnkevort
Chief Executive

Marin Bikes customer service policies

Marin Bikes' privacy policy describes the company's collection, use and sharing of information from those who interact with the website, products or services.

Marin Bikes loyalty program

Marin Bikes does not have a loyalty program.

Frequently asked questions about Marin Bikes

You can purchase Marin Bikes from authorized dealers or online through the website.
Yes, Marin Bikes offers a limited warranty on the frames and components.

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