Marin Bikes is a bicycle company that designs and manufactures a range of bikes for different riders, including mountain, road, and hybrid models.
Marin Bikes Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Marin Bikes
What you need to know about Marin Bikes
The company responds to most customer complaints in a satisfactory manner.
- Marin Bikes’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Marin Bikes with our insider guide or through its executive contacts.
- Marin Bikes’ customer service policies are standard. Here are our frequently asked questions about Marin Bikes.
Marin Bikes customer service response times
Marin Bikes’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Marin Bikes’ customer service can be reached by phone at (415) 382-6000. However, the company primarily encourages customers to use the contact form or email at customer.service@marinbikes.com. |
| Email support | Marin Bikes’ customer service email response times vary depending on the volume of inquiries and the nature of the request. The company can be reached via email at customer.service@marinbikes.com, but encourages customers to use the contact form on its website for a more direct response. |
| Live chat | Marin Bikes does not offer a live chat feature on its website. |
| Social media | Marin Bikes is active on social media platforms such as Facebook, Instagram, X, and YouTube, where the company shares updates and engages with the community. |
| Help center/FAQ | Marin Bikes’ help center/FAQ provides immediate answers to common questions about its products, warranty, and ordering process. |
How to resolve a problem with Marin Bikes
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marin Bikes mailing address
1450 Technology Lane
Suite 100
Petaluma, CA 94954
Marin Bikes executive customer service contacts
Primary Contact
Matthew Cipes
Senior Product Manager
1450 Technology Lane
Suite 100
Petaluma, CA 94954
matthew.cipes@marinbikes.com
Secondary Contact
John Georger
Vice President of Sales
john.georger@marinbikes.com
Chief Executive
Matt VanEnkevort
matt.vanenkevort@marinbikes.com
How can I contact Marin Bikes customer service?
Call (415) 382-6000 or email customer.service@marinbikes.com.
Where can I buy Marin Bikes?
You can purchase Marin Bikes from authorized dealers or online through the website.
Do Marin Bikes come with a warranty?
Yes, Marin Bikes offers a limited warranty on the frames and components.
How to get professional help with your Marin Bikes problem
If you need help with Marin Bikes, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.