Margaritaville at Sea operates short, leisure-focused voyages, primarily in the Caribbean, offering onboard accommodations, dining and entertainment.
Margaritaville at Sea Responsiveness rating
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What you need to know about Margaritaville at Sea
The company responds to most customer complaints in a satisfactory manner.
- Margaritaville at Sea’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Margaritaville at Sea with our insider guide or through its executive contacts.
- Margaritaville at Sea’s customer service policies are standard. Here are our frequently asked questions about Margaritaville at Sea.
Margaritaville at Sea customer service response times
Margaritaville at Sea’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 814-7100 | Representatives are available Monday through Friday from 8 a.m. to 10 p.m., and weekends 9 a.m. to 6 p.m. (all times Eastern). |
| Email support | Margaritaville at Sea does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Margaritaville at Sea does not offer a live chat feature on its website. |
| Social media | Margaritaville at Sea is active on social media platforms such as Facebook, Instagram, X and YouTube. |
| Help center/FAQ | Margaritaville at Sea’s help center/FAQ provides quick answers to common questions regarding bookings, check-in and boarding, onboard amenities, travel documents, cancellations and policies. |
How to resolve a problem with Margaritaville at Sea
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Margaritaville at Sea mailing address
420 S Orange Avenue
Suite 250
Orlando, FL 32801
Margaritaville at Sea executive customer service contacts
Primary Contact
Ron Gulaskey
SVP Sales and Trade Relations
420 S Orange Avenue
Suite 250
Orlando, FL 32801
rgulaskey@margaritavilleatsea.com
Secondary Contact
Brandon Thom
Senior Director, Operations
420 S Orange Avenue
Suite 250
Orlando, FL 32801
bthom@margaritavilleatsea.com
Chief Executive
Christopher Ivy
420 S Orange Avenue
Suite 250
Orlando, FL 32801
civy@margaritavilleatsea.com
How can I contact Margaritaville at Sea customer service?
Call (800) 814-7100.
Is internet access/Wi-Fi available from the ship?
Wi-Fi is available onboard for purchase, with varying speeds and coverage.
What are the drink packages?
Drink packages are available for purchase and vary by beverage type and duration of the cruise.
How to get professional help with your Margaritaville at Sea problem
If you need help with Margaritaville at Sea, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.