Marcus by Goldman Sachs

Marcus by Goldman Sachs is the online consumer banking brand of Goldman Sachs Bank USA, the FDIC-insured banking subsidiary of The Goldman Sachs Group, Inc. It offers high-yield online savings accounts and certificates of deposit. It has no physical branches, no checking accounts, no debit cards and no ATM access. Goldman Sachs launched the brand in 2016 and now operates it within its Asset and Wealth Management division. The brand is named for Marcus Goldman, who founded Goldman Sachs in 1869. Goldman stopped issuing new Marcus personal loans in 2023 and sold the existing loan book to other lenders.

Telephone
free : (855) 730-7283
Customer service : 1-212-357-0026
Mailing address
For general information or disputes: Goldman Sachs Bank USA, P.O. Box 70379
Philadelphia, PA 19176-0379
Website
marcus.com/us/en

What you need to know about Marcus by Goldman Sachs

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Marcus by Goldman Sachs

Try self-service first

Use our proven resolution methods, or Marcus by Goldman Sachs’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

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How fast does Marcus by Goldman Sachs respond?

Phone support
Representatives are available 24/7.
Email support
Marcus by Goldman Sachs does not have a dedicated customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Marcus by Goldman Sachs offers live chat on the website, which is available 24/7.
Social media
Marcus by Goldman Sachs is active on social media platforms such as Facebook, Instagram, YouTube, X and LinkedIn.
Help center/FAQ
Marcus by Goldman Sachs’ help center/FAQ provides quick answers to common questions regarding ...
Verified contacts

Marcus by Goldman Sachs customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marcos Rosenberg
Partner, Global Head
Secondary
John Waldron
President and COO
Chief Executive
David M. Solomon
Chairman and Chief Executive Officer

Marcus by Goldman Sachs customer service policies

Marcus by Goldman Sachs' privacy policy outlines how customer personal and financial data is collected, used, and protected, including CCPA rights for California residents.

Frequently asked questions about Marcus by Goldman Sachs

Marcus by Goldman Sachs is the consumer-facing brand of Goldman Sachs Bank USA, a subsidiary of The Goldman Sachs Group, Inc. Goldman Sachs is headquartered at 200 West Street, New York, NY 10282, and Marcus banking operations are based in Draper, Utah.
Yes. The Marcus by Goldman Sachs app is available for download on iOS and Android. It allows customers to manage accounts, check balances, view rates, and schedule transfers.
You can open an account online at marcus.com or by calling (855) 730-7283. There is no minimum deposit required to open an online savings account.

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