Marc Jacobs

Marc Jacobs produces ready-to-wear clothing, accessories, footwear, and fragrances, combining modern and classic designs.

Telephone
Customer service : (877) 707-6272
Email
Mailing address
72 Spring Street, 12th Floor
New York, NY 10012
Website
marcjacobs.com

What you need to know about Marc Jacobs

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Marc Jacobs

Try self-service first

Use our proven resolution methods, or Marc Jacobs’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Marc Jacobs respond?

Phone support
Representatives are available Monday through Friday from 8 a.m. to 9 p.m., and weekends 10 a.m. to 6:30 p.m. (all times Eastern).
 
Call customer service at (877) 707-6272. 
Email support
Marc Jacobs customer service email response times typically range from 1 to 2 business days. Business hours are Monday through Friday from 8 a.m. to 9 p.m., and weekends 10 a.m. to 6:30 p.m. (all times Eastern).

Email Marc Jacobs at customerservice@marcjacobs.com.
Live chat
Marc Jacobs offers a live chat option on its website, available Monday through Friday from 8 a.m. to 9 p.m., and weekends from 10 a.m. to 6:30 p.m. (all times Eastern).
Social media
Marc Jacobs customer service is active on social media platforms such as Instagram, Facebook, and X, offering support through direct messages and comments.

Here's how to reach Marc Jacobs via social media.
Help center/FAQ
Marc Jacobs customer service through the help center provides answers to common questions, such as product details, order inquiries, and return policies.
Verified contacts

Marc Jacobs customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Benjamin Nazario
Operations Manager
Secondary
Thomas Craig
Vice President, Global Planning, Allocation and Operations
Chief Executive
Eric Marechalle
Chief Executive

Marc Jacobs customer service policies

Marc Jacobs’ privacy policy outlines how the company uses, collects, and protects the your personal information of individuals who interact with its website or retail locations.

Marc Jacobs loyalty program

Marc Jacobs does not have a loyalty program.

Frequently asked questions about Marc Jacobs

Call (877) 707-6272 or email customerservice@marcjacobs.com.
Marc Jacobs products can be purchased online, in Marc Jacobs stores, and at select luxury retailers and department stores worldwide.
Yes, Marc Jacobs offers gift cards that can be used in stores or online.

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