Marc Jacobs produces ready-to-wear clothing, accessories, footwear, and fragrances, combining modern and classic designs.
Marc Jacobs Responsiveness rating
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What you need to know about Marc Jacobs
The company responds to most customer complaints in a satisfactory manner.
- Marc Jacobs’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Marc Jacobs with our insider guide or through its executive contacts.
- Marc Jacobs’ customer service policies are standard. Here are our frequently asked questions about Marc Jacobs.
Marc Jacobs customer service response times
Marc Jacobs’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 8 a.m. to 9 p.m.; Saturday and Sunday from 10 a.m. to 6:30 p.m. (all times Easter). Call customer service at (877) 707-6272. |
| Email support | Marc Jacobs customer service email response times typically range from 24 to 48 hours during business days, Monday through Friday from 8 a.m. to 9 p.m.; Saturday and Sunday from 10 a.m. to 6:30 p.m. (all times Easter). Email Marc Jacobs at customerservice@marcjacobs.com. |
| Live chat | Marc Jacobs offers a live chat option on its website for customer support, available Monday through Friday from 8 a.m. to 9 p.m. and Saturday and Sunday from 10 a.m. to 6:30 p.m. (all times Eastern). |
| Social media | Marc Jacobs customer service is active on social media platforms such as Instagram, Facebook, and X, offering support through direct messages and comments. |
| Help center/FAQ | Marc Jacobs customer service through the help center provides answers to common questions, such as product details, order inquiries, and return policies. |
How to resolve a problem with Marc Jacobs
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marc Jacobs mailing address
72 Spring Street
12 Floor
New York, NY 10012
Marc Jacobs loyalty program
Marc Jacobs offers a loyalty program called The Marc Jacobs Loyalty Program, where members can earn points for purchases made both online and in-store, which can later be redeemed for rewards such as discounts and exclusive access.
Marc Jacobs social media channels
Marc Jacobs executive customer service contacts
Primary Contact
Benjamin Nazario
Operations Manager
72 Spring Street
12 Floor
New York, NY 10012
b.nazario@marcjacobs.com
Secondary Contact
Thomas Craig
Vice President, Global Planning, Allocation and Operations
72 Spring Street
12 Floor
New York, NY 10012
t.craig@marcjacobs.com
Chief Executive
Eric Marechalle
72 Spring Street
12 Floor
New York, NY 10012
e.marechalle@marcjacobs.com
How can I contact Marc Jacobs customer service?
Call (877) 707-6272 or email customerservice@marcjacobs.com.
Where can I buy Marc Jacobs products?
Marc Jacobs products can be purchased online, in Marc Jacobs stores, and at select luxury retailers and department stores worldwide.
Does Marc Jacobs offer gift cards?
Yes, Marc Jacobs offers gift cards that can be used in stores or online.
How to get professional help with your Marc Jacobs problem
If you need help with Marc Jacobs, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.