Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.
What you need to know about Malaysia Airlines
We receive occasional complaints about Malaysia Airlines. Here's a recent case where the airline changed its flight times and disrupted a passenger's trip.
How to resolve a problem with Malaysia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
https://www.malaysiaairlines.com/us/en.html
Phone Contacts
Main: +60 3 7840 3702 or +60 3 7840 4550
Customer Service: +60 3 7843 3000
Toll Free: (800) 552-9264
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Emily Sheela Koshy
Head of Customer Relations
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]
Secondary Contact
Roslan Ismail
Head of Global Sales
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]
Yin May Lau
Group Chief Marketing and Customer Experience Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]
Chief Executive
Izham Ismail
Chief Executive Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]
This contact was published on September 26, 2015 and updated on September 5, 2023.