Malaysia Airlines

Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.

Telephone
Main : +60-3-7840-3702
Customer service : +60-3-7840-4550
Customer Service : +60-3-7843-3000
Toll Free : (800) 552-9264
Email
Mailing address
South Support Zone, KL International Airport
64000 Sepang, Selangor
Website
malaysiaairlines.com/us/en.html

What you need to know about Malaysia Airlines

We receive occasional complaints about Malaysia Airlines. Here's a recent case where the airline changed its flight times and disrupted a passenger's trip.

How to resolve a problem with Malaysia Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Malaysia Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Emily Sheela Koshy
General Manager Airlines Customer Management
Secondary
Yin May Lau
Group Chief Marketing and Customer Experience Officer
Chief Executive
Izham Ismail
Chief Executive Officer

Frequently asked questions about Malaysia Airlines

For assistance within Malaysia, call the 24-hour contact center at (800) 552-9264. If you are outside of Malaysia, dial +60-3-7843-3000.
To email Enrich Malaysia Airlines, use: enrich@malaysiaairlines.com.
To inquire about upgrades, contact the Global Contact Center at (800) 552-9264 (within Malaysia) or +60-3-7843-3000 (outside Malaysia).
If you are trying to reach Malaysia Airlines from outside Malaysia, call +60-3-7843-3000.
The contact number for the Enrich program is (800) 552-9264.

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