Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.
How to reach a person at Malaysia Airlines
Main: +60-3-7840-3702 or +60-3-7840-4550
Toll Free: (800) 552-9264
Customer Service: +60-3-7843-3000
Malaysia Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Malaysia Airlines
We receive occasional complaints about Malaysia Airlines. Here’s a recent case where the airline changed its flight times and disrupted a passenger’s trip.
How to resolve a problem with Malaysia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Malaysia Airlines mailing address
South Support Zone
KL International Airport
64000 Sepang, Selangor
Malaysia Airlines social media channels
Malaysia Airlines executive customer service contacts
Primary Contact
Emily Sheela Koshy
General Manager Airlines Customer Management
South Support Zone
KL International Airport
64000 Sepang, Selangor
emilysheela.koshy@malaysiaairlines.com
Secondary Contact
Yin May Lau
Group Chief Marketing and Customer Experience Officer
South Support Zone
KL International Airport
64000 Sepang, Selangor
yinmay.lau@malaysiaairlines.com
Chief Executive
Izham Ismail
Chief Executive Officer
South Support Zone
KL International Airport
64000 Sepang, Selangor
izham.ismail@malaysiaairlines.com
How to get professional help with your Malaysia Airlines problem
If you need help with Malaysia Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.