Malaysia Airlines Customer Service Contact Via Phone Email Exec Contacts

Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.

Responsiveness rating

3/5

Malaysia Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Malaysia Airlines

We receive occasional complaints about Malaysia Airlines. Here's a recent case where the airline changed its flight times and disrupted a passenger's trip.

How to resolve a problem with Malaysia Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
https://www.malaysiaairlines.com/us/en.html

Phone Contacts

Main: +60 3 7840 3702 or +60 3 7840 4550
Customer Service: +60 3 7843 3000
Toll Free: (800) 552-9264

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Emily Sheela Koshy
Head of Customer Relations
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]

Secondary Contact
Roslan Ismail
Head of Global Sales
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]

Yin May Lau
Group Chief Marketing and Customer Experience Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]

Chief Executive
Izham Ismail
Chief Executive Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
[email protected]