Maison Margiela Customer Service

Maison Margiela is a French fashion house recognized for its unconventional and deconstructed approach to clothing and design.

How to reach a person at Maison Margiela

Main: (833) 561-0945

maisonmargiela.com

Maison Margiela Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Maison Margiela

What you need to know about Maison Margiela

Customer service experiences with Maison Margiela can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Maison Margiela’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Maison Margiela with our insider guide or through our executive contacts.
Maison Margiela’s customer service policies are standard. Here are our frequently asked questions about Maison Margiela.

Maison Margiela customer service response times

Maison Margiela’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Response times may vary, but expect to wait anywhere from a few minutes to an hour, depending on call volume and availability. Maison Margiela customer service is available Monday through Friday from 9 a.m. to 9 p.m. and 10 a.m. to 9 p.m. on Saturday (all times Eastern). Phone Maison Margiela customer service at (833) 561-0945.
Email support	Maison Margiela does not offer email support.
Online contact form	Online contact form responses are usually provided within 24–72 hours, depending on inquiry volume. You can find the link to the online contact form here.
Live chat support	Often the fastest option, with response times ranging from a few minutes to 30 minutes during business hours. Maison Margiela customer service is available Monday through Friday from 9 a.m. to 9 p.m. and 10 a.m. to 9 p.m. on Saturday (all times Eastern).
Social media	Social media response times vary, but inquiries are usually addressed within a few hours to a day. However, resolution may take longer if the issue requires further investigation.

How to resolve a problem with Maison Margiela

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Maison Margiela mailing address

12 Place des États-Unis
75116, Paris France

Maison Margiela loyalty program

Maison Margiela does not have a loyalty program.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Maison Margiela.

Maison Margiela executive customer service contacts

Primary Contact
Luigi Valier
Chief Client and Digital Officer
12 Place des États-Unis
75116, Paris France
luigi_valier@margiela.com

Secondary Contact
Tanja Ruhnke
Chief Marketing Officer
12 Place des États-Unis
75116, Paris France
tanja_ruhnke@margiela.com

Chief Executive
Gaetano Sciuto
12 Place des États-Unis
75116, Paris France
gaetano_sciuto@margiela.com

Maison Margiela customer service policies

What is Maison Margiela's privacy policy?

Maison Margiela’s privacy policy outlines how it collects, uses, and protects personal data when users interact with its website or services. The company gathers data such as contact details, purchase history, and browsing behavior for purposes like order processing, customer service, and marketing (with user consent). It ensures data security and shares information mainly within its group or with service providers. Users have rights regarding their data, including access, correction, and deletion.

What are Maison Margiela's terms and conditions?

Maison Margiela’s terms outline the conditions for purchasing products on its website. The company covers pricing, payments, delivery, returns, liability limits, and user responsibilities. The terms also explain dispute resolution and applicable laws.

Maison Margiela self-service links

Where can I trace my orders?

Log into your account and check the “My Orders” section. There, you’ll find updates on order status and shipment tracking.

Where can I find information relating to the shipment of my products?

You can find information about shipping methods, delivery times, costs, and available pickup services on Maison Margiela’s shipping and pickup services page. It also covers international deliveries, restrictions, and how to track shipments.

Frequently asked questions about Maison Margiela

How can I contact Maison Margiela customer service?

Call Maison Margiela customer service at (833) 561-0945.

Does Maison Margiela have an online contact form?

Yes, you can find Maison Margiela’s online contact form here.

When can I contact Maison Margiela customer service?

Maison Margiela customer service is available Monday through Friday from 9 a.m. to 9 p.m. and 10 a.m. to 9 p.m. on Saturday (all times Eastern).

How to get professional help with your Maison Margiela problem

If you need help with Maison Margiela, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

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