MAGFAST designs and sells portable charging devices, including power banks and wireless chargers.
MAGFAST Responsiveness rating
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What you need to know about MAGFAST
The company responds to most customer complaints in a satisfactory manner.
- MAGFAST’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with MAGFAST with our insider guide or through our executive contacts.
- MAGFAST’s customer service policies are standard. Here are our frequently asked questions about MAGFAST.
MAGFAST customer service response times
MAGFAST’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times can vary, but typically you can expect to reach a representative or receive a callback within a reasonable timeframe during general business hours, Eastern time. Call MAGFAST customer service at (863) 624-3278. |
| Email support | Usually responds within 24 to 48 business hours. More complex inquiries may take longer to resolve. Email MAGFAST customer service at hello@magfast.com. |
| Online contact form | Inquiries submitted through the contact form are typically addressed within 1 to 2 business days. |
| Live chat support | MAGFAST does not offer live chat support. |
| Social media | Replies on social media platforms such as Facebook and X are generally provided within a few hours, but it may take up to 24 hours depending on the volume of inquiries. |
How to resolve a problem with MAGFAST
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.MAGFAST mailing address
1 Grandview Ave
Cornwall on Hudson, NY 12520-1205
MAGFAST loyalty program
MAGFAST offers a loyalty program called MAGBucks Rewards, designed to reward customers for their engagement and purchases. Members can earn points through various activities, such as making purchases, participating in promotions, or referring friends. These points can then be redeemed for discounts, exclusive products, or other perks.
MAGFAST social media channels
MAGFAST executive customer service contacts
Primary Contact
Sanja Bodonji
Manager
1 Grandview Ave
Cornwall on Hudson, NY 12520-1205
sanja@magfast.com
Secondary Contact
Jack Chen
Strategic Leader
1 Grandview Ave
Cornwall on Hudson, NY 12520-1205
jack.chen@magfast.com
Chief Executive
Seymour Segnit
1 Grandview Ave
Cornwall on Hudson, NY 12520-1205
seymour.segnit@magfast.com
MAGFAST customer service policies
What is MAGFAST's privacy policy?
MAGFAST’s privacy policy explains how the company collects, uses, and protects personal information. It covers data gathered through its website, products, and services, primarily for communication, transactions, and improving customer experience. MAGFAST emphasizes the security of user data, works with third-party services for payment processing, and does not sell personal information. Users have rights to access, update, or delete their data.
What are MAGFAST's general terms and conditions?
MAGFAST’s general terms and conditions cover the use of its website, products, and services. It outlines user responsibilities, purchasing terms (including pre-orders), intellectual property rights, disclaimers, and limitations of liability. The terms also explain dispute resolution procedures, including arbitration, and note that policies may change at any time.
MAGFAST self-service links
How can I find information about my order?
Visit the order and pre-orders of the help center. You can track your order status, review shipping details, or manage pre-order updates. There are also resources for addressing issues like changes to orders or cancellations.
Where can I find information about the shipping of my products?
Visit the shipping and handling section on the help center. This page provides details on shipping methods, delivery times, and handling procedures.
How can I contact MAGFAST customer service?
Call MAGFAST customer service at (863) 624-3278 or email hello@magfast.com.
How do I track my MAGFAST order?
Use the tracking number sent to you via email once your order has been shipped. You can also check your order status through your MAGFAST account.
How do I get a refund for a MAGFAST product?
If you’re eligible for a refund under MAGFAST’s return policy, contact customer service at (863) 624-3278 or email hello@magfast.com to initiate the refund process. Make sure to provide your order details and reason for the return.
How to get professional help with your MAGFAST problem
If you need help with MAGFAST, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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