MAGFAST

MAGFAST designs and sells portable charging devices, including power banks and wireless chargers.

Telephone
Main : (863) 624-3278
Email
Mailing address
1 Grandview Ave
Cornwall on Hudson, NY 12520-1205
Website
magfast.com

What you need to know about MAGFAST

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with MAGFAST

Try self-service first

Use our proven resolution methods, or MAGFAST’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does MAGFAST respond?

Phone support
Response times can vary, but typically you can expect to reach a representative or receive a callback within a reasonable timeframe during general business hours, Eastern time.

Call MAGFAST customer service at (863) 624-3278.
Email support
Usually responds within 24 to 48 business hours. More complex inquiries may take longer to resolve.

Email MAGFAST customer service at hello@magfast.com.
Online contact form
Inquiries submitted through the contact form are typically addressed within 1 to 2 business days.
Live chat support
MAGFAST does not offer live chat support.
Social media
Replies on social media platforms such as Facebook and X are generally provided within a few hours, but it may take up to 24 hours depending on the volume of inquiries.
Verified contacts

MAGFAST customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sanja Bodonji
ManagerA
Secondary
Jack Chen
Strategic Leader
Chief Executive
Seymour Segnit
Chief Executive

MAGFAST customer service policies

MAGFAST’s privacy policy explains how the company collects, uses, and protects personal information. It covers data gathered through its website, products, and services, primarily for communication, transactions, and improving customer experience. MAGFAST emphasizes the security of user data, works with third-party services for payment processing, and does not sell personal information. Users have rights to access, update, or delete their data.

MAGFAST loyalty program

MAGFAST offers a loyalty program called MAGBucks Rewards, designed to reward customers for their engagement and purchases. Members can earn points through various activities, such as making purchases, participating in promotions, or referring friends. These points can then be redeemed for discounts, exclusive products, or other perks.

Frequently asked questions about MAGFAST

Call MAGFAST customer service at (863) 624-3278 or email hello@magfast.com.
Use the tracking number sent to you via email once your order has been shipped. You can also check your order status through your MAGFAST account.
If you're eligible for a refund under MAGFAST's return policy, contact customer service at (863) 624-3278 or email hello@magfast.com to initiate the refund process. Make sure to provide your order details and reason for the return.

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