Madewell
Madewell is a clothing and accessories brand. The brand is owned by J.Crew Group and has both physical stores and an online presence.
What you need to know about Madewell
We have not received any recent complaints about Madewell.
How to resolve a problem with Madewell
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Madewell customer service executives
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Frequently asked questions about Madewell
- Go to the Madewell website and log in to your account.
- Navigate to the "Orders and Returns" section.
- Find the order you wish to return and select "Return Item(s)."
- Follow the instructions to print a prepaid return label.
- Package the items securely and affix the return label.
- Drop the package off at the nearest UPS location or schedule a pickup.
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