Madewell is a clothing and accessories brand. The brand is owned by J.Crew Group and has both physical stores and an online presence.
Madewell Responsiveness rating
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What you need to know about Madewell
We have not received any recent complaints about Madewell.
How to resolve a problem with Madewell
Madewell normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Madewell. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Madewell social media channels
Madewell executive customer service contacts
Primary Contact
Luke Linder
Vice President
225 Liberty Street
New York, NY 10281-6200
luke.linder@madewell.com
Secondary Contact
Adrienne Lazarus
President
225 Liberty Street
New York, NY 10281-6200
adrienne.lazarus@madewell.com
Chief Executive
Libby Wadle
225 Liberty Street
New York, NY 10281-6200
libby.wadle@madewell.com
What is the phone number for Madewell?
You can contact Madewell customer service at (866) 544-1937.
How to return a Madewell online order?
To return a Madewell online order, follow these steps:
- Go to the Madewell website and log in to your account.
- Navigate to the “Orders & Returns” section.
- Find the order you wish to return and select “Return Item(s).”
- Follow the instructions to print a prepaid return label.
- Package the items securely and affix the return label.
- Drop the package off at the nearest UPS location or schedule a pickup.
Is Madewell available in the UK?
Madewell does not have stores in the UK, but they do offer international shipping to the UK through their online store.
Who owns Madewell?
Madewell is owned by J.Crew Group, Inc.
How to get professional help with your Madewell problem
If you need help with Madewell, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.