LYNX is a public transportation system serving the greater Orlando area, providing bus services across Orange, Seminole, and Osceola counties in Florida.
LYNX Responsiveness rating
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What you need to know about LYNX
The company responds to most customer complaints in a satisfactory manner.
- LYNX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with LYNX with our insider guide or through its executive contacts.
- LYNX’s customer service policies are standard. Here are our frequently asked questions about LYNX.
LYNX customer service response times
LYNX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | |
| Email support | |
| Live chat | |
| Social media | |
| Help center/FAQ |
How to resolve a problem with LYNX
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LYNX mailing address
455 N. Garland Ave
Orlando, FL 32801
LYNX loyalty program
LYNX social media channels
TikTok
YouTube
LYNX executive customer service contacts
Primary Contact
Steven Hartline
Transportation Supervisor
455 N. Garland Ave
Orlando, FL 32801
steven.hartline@golynx.com
Secondary Contact
David A. Burrowes
COO
455 N. Garland Ave
Orlando, FL 32801
david.burrowes@golynx.com
Chief Executive
Tiffany Homler Hawkins
455 N. Garland Ave
Orlando, FL 32801
tiffany.hawkins@golynx.com
LYNX customer service policies
LYNX self-service links
How can I contact LYNX customer service?
Call (407) 841-5969.
Does LYNX have an online contact form?
Yes, you can find the online contact form here.
What are the call center hours of operation?
Monday to Friday 8 a.m. to 8 p.m.; Saturday and Sunday 8 a.m. to 6 p.m. (all times Eastern).
What are the LCS terminal window hours of operation?
Monday-Friday 6 a.m.-7 p.m.; Saturday and Sunday 8 a.m.-5:30 p.m. (all times Eastern).
How do I plan my trip with LYNX?
You can use the online trip planner, the LYNX Bus Tracker app, or call customer service at (407) 841-5969 for assistance.
What are the payment options for LYNX?
You can pay with cash, the LYNX PawPass app, or purchase a reloadable LYNX card.
How do I report lost items on LYNX?
You can report lost items by calling LYNX Lost and Found or visiting the office.
How to get professional help with your LYNX problem
If you need help with LYNX, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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