Lyca Mobile is a global mobile network operator providing low-cost international and domestic calls, texts, and data services.
Lyca Mobile Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lyca Mobile
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lyca Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lyca Mobile mailing address
24 Commerce Street
Suite 100
Newark, NJ 07102
Lyca Mobile executive customer service contacts
Primary Contact
Milind Kangle
Group Chief Operating Officer
24 Commerce Street
Suite 100
Newark, NJ 07102
milind.kangle@lycamobile.us
Secondary Contact
Navanit Narayan
Group Chief Strategy Officer
24 Commerce Street
Suite 100
Newark, NJ 07102
navanit.narayan@lycamobile.us
Chief Executive
Allirajah Subaskaran
24 Commerce Street
Suite 100
Newark, NJ 07102
allirajah.subaskaran@lycamobile.us
Does Lyca Mobile have an online chat service?
Yes, you can find the online chat service here.
How can I contact Lyca Mobile customer service?
Call (866) 277-3221.
How do I top up my Lyca Mobile account?
You can top up your Lyca Mobile account online via the Lyca Mobile website, through the Lyca Mobile app, or by purchasing a top-up voucher from a retail store. Instructions for using the voucher will be provided on the voucher itself.
How can I check my Lyca Mobile balance?
To check your balance, dial *131# from your Lyca Mobile phone. You will receive a text message with your current balance. Alternatively, you can check your balance through the Lyca Mobile app or online account.
How do I view my call history and data usage?
You can view your call history and data usage by logging into your account on the Lyca Mobile website or app. Detailed information about your usage will be available in the account dashboard.
Why is my Lyca Mobile SIM card not working?
If your SIM card is not working, try the following steps:
- Ensure the SIM card is correctly inserted into your phone.
- Restart your phone.
- Check for any network outages in your area.
- If the issue persists, contact Lyca Mobile customer service at (866) 277-3221 for further assistance.
How do I configure my phone for Lyca Mobile internet and MMS settings?
You can configure your phone manually by entering the APN settings provided on the Lyca Mobile website.
How do I activate a Lyca Mobile plan or bundle?
To activate a plan or bundle, you can do so via the Lyca Mobile website, app, or by dialing a specific code from your Lyca Mobile phone. Instructions for activation will be provided when you purchase the plan or bundle.
Can I use my Lyca Mobile service abroad?
Yes, Lyca Mobile offers international roaming services. You may need to activate roaming on your account, which can be done through the Lyca Mobile website or customer service at (866) 277-3221. Check the website for roaming charges and details specific to your destination.
How can I port my number to Lyca Mobile?
To port your existing number to Lyca Mobile, you will need to request a PAC (Porting Authorization Code) from your current provider. Once you have the PAC, contact Lyca Mobile customer service at (866) 277-3221 and provide them with the code along with other required details to complete the porting process.
How to get professional help with your Lyca Mobile problem
If you need help with Lyca Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.