Lululemon is a global athletic apparel brand.
Lululemon Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lululemon
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lululemon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lululemon mailing address
1818 Cornwall Avenue
Vancouver, BC V6J1C7
Lululemon executive customer service contacts
Primary Contact
Customer Service Manager
Vice President, Customer Service
1818 Cornwall Avenue
Vancouver, BC V6J1C7
Shadi.ElBaba@lululemon.com
Secondary Contact
Marian Ruiz
Guest Experience Lead
1818 Cornwall Avenue
Vancouver, BC V6J1C7
Marian.Ruiz@lululemon.com
Chief Executive
Calvin McDonald
1818 Cornwall Avenue
Vancouver, BC V6J1C7
Calvin.McDonald@lululemon.com
How can I contact Lululemon customer service?
Call (877) 263-9300 or email media@lululemon.com.
Does Lululemon have online chat support?
Yes, you can find the online chat support here.
When is the online chat support available?
Chat support is available 24/7.
How do I track my order?
You can track your order by logging into your Lululemon account and selecting the order tracking option or by using the tracking number provided in your shipping confirmation email.
What is Lululemon's return policy?
Lululemon offers a 30-day return policy for unworn and unwashed items with the original tags still attached. Final sale items cannot be returned.
How do I return an item to Lululemon?
You can return an item by initiating a return request through the website or by visiting a Lululemon store.
What should I do if I receive a defective or damaged product?
Contact customer service at (877) 263-9300 or email media@lululemon.com..
How can I find my nearest Lululemon store?
You can find your nearest store by using the store locator feature on Lululemon’s website.
How to get professional help with your Lululemon problem
If you need help with Lululemon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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