LOT Polish Airlines is the flag carrier of Poland, operating passenger and cargo flights from its hub at Warsaw Chopin Airport to roughly 102 destinations in Europe, Asia, Africa, and North America, including Chicago, New York–JFK, Newark, Los Angeles, and Miami. It is a Star Alliance member and a subsidiary of the state-owned Polish Aviation Group (Polska Grupa Lotnicza, PGL).
Usually 1 to 30 minutes.Availability: Specific phone-line hours and time zones is not listed on its website.
Email supportcontact@lot.pl
Usually 1 to 5 business days.
Live chat support
Usually 1 to 30 minutes.Availability: Specific live chat hours and time zones is not listed on its website.
Social media
LOT Polish Airlines is active on Facebook, X (formerly Twitter), Instagram, LinkedIn, and YouTube. Response times can range from a few hours to several days, depending on the platform and the complexity of the inquiry.
Help center/FAQ
LOT Polish Airlines help center/FAQ provides quick answers to common questions regarding...
To manage your booking with LOT Polish Airlines, visit the manage my booking page on lot.com and enter your booking reference (PNR) and last name. You can change your seat, add baggage, request a meal, or cancel and request a refund (where the fare allows). If your change is too complex to complete online, call LOT Polish Airlines at (800) 223-7370 from the U.S. and Canada or +48-22-577-77-55 from outside North America.
LOT customer service policies
LOT's privacy policy describes what personal data LOT Polish Airlines collects when passengers book travel, register for Miles & More, or use lot.com and the LOT mobile app. It explains how that data is stored, when it is shared with code-share and ground-handling partners, payment processors, and government authorities, and how passengers can request access to or correction of their information under EU GDPR. The policy also covers cookies, marketing communications, and how to contact LOT's data-protection officer.
LOT loyalty program
LOT Polish Airlines participates in Points, the Lufthansa Group's frequent-flyer program, as its sole loyalty program (since 2003). Members earn award miles on LOT and partner-airline flights that can be redeemed for award tickets, upgrades, and partner products; status miles count toward Frequent Traveller, Senator, and HON Circle tiers. Award miles for standard members expire after 36 months of account inactivity; status miles reset annually.
Frequently asked questions about LOT Polish Airlines
LOT Polish Airlines typically issues refunds to the original form of payment within 7 to 20 business days of approving the claim, though card refunds can take an additional billing cycle to appear on a statement. EU 261/2004 requires refunds within 7 days for flights departing the EU, and U.S. DOT rules require "prompt" refunds (interpreted as 7 business days for credit-card purchases) for cancellations on U.S. itineraries. Submit refund requests on the LOT refunds page.
File your EU 261 compensation claim with LOT Polish Airlines through the online claims form on the LOT contact and help page. You may be eligible for €250 to €600 per passenger if a LOT-operated flight from any EU airport (or into the EU) was cancelled with less than 14 days' notice, delayed 3 or more hours on arrival, or denied boarding for reasons within LOT's control. If LOT denies the claim, escalate to the Polish Civil Aviation Authority Passenger Rights Committee or use a third-party service such as AirHelp or Flightright.
LOT Polish Airlines' baggage allowance depends on fare class and route. Economy Saver typically includes 1 carry-on (8 kg / 18 lbs) only; Economy Standard and above include checked baggage; Premium Economy and Business include multiple checked bags with higher weight limits. See the LOT baggage page for current limits by fare and route. Excess and oversize-baggage fees apply and are cheaper if paid online before the airport.
LOT Polish Airlines operates nonstop flights between Warsaw and Chicago O'Hare, New York–JFK, Newark, Los Angeles, and Miami, using its Boeing 787 Dreamliner fleet.
Yes — LOT Polish Airlines has been a Star Alliance member since 2003. Membership lets passengers earn and redeem Miles & More miles on Lufthansa, United, Air Canada, Turkish Airlines, and other Star Alliance partners, share lounge access at qualifying tiers, and through-check baggage on connecting itineraries.
Call LOT Polish Airlines customer service from the U.S. and Canada at (800) 223-7370, or email contact@lot.pl. For most post-travel claims (refunds, EU 261 compensation, baggage), LOT prefers the online claims form on the LOT contact and help page.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 11, 2024. Updated May 29, 2026.
