LOT Polish Airlines Customer Service Contacts

LOT’s privacy policy describes what personal data LOT Polish Airlines collects when passengers book travel, register for Miles & More, or use lot.com and the LOT mobile app. It explains how that data is stored, when it is shared with code-share and ground-handling partners, payment processors, and government authorities, and how passengers can request access to or correction of their information under EU GDPR. The policy also covers cookies, marketing communications, and how to contact LOT’s data-protection officer. 

LOT’s refund and cancellation policy sets out which fares can be cancelled or refunded and which fare conditions apply. Refunds for cancelled or significantly changed LOT Polish Airlines flights are handled under EU Regulation 261/2004 for flights departing the EU and under the U.S. Department of Transportation’s refund rules for flights to or from the U.S. Passengers can submit refund requests through LOT’s online claims form; non-refundable fares may be eligible only for taxes, and refunds typically post to the original form of payment within 7 to 20 business days. 

LOT’s general conditions of carriage describe the contract between LOT Polish Airlines and passengers, including ticket validity, check-in deadlines, accepted forms of ID, baggage allowances and excess-baggage charges, denied-boarding compensation, liability for delays and lost baggage under the Montreal Convention, and conduct rules on board. The conditions also explain LOT’s right to refuse carriage, the rules for unaccompanied minors, and how disputes are governed (Polish law for tickets issued in Poland). 

To manage your booking with LOT Polish Airlines, visit the manage my booking page on lot.com and enter your booking reference (PNR) and last name. You can change your seat, add baggage, request a meal, or cancel and request a refund (where the fare allows). If your change is too complex to complete online, call LOT Polish Airlines at (800) 223-7370 from the U.S. and Canada or +48-22-577-77-55 from outside North America. 

Online check-in for LOT Polish Airlines opens 36 hours before scheduled departure and closes 60 minutes before departure for most flights. Check in at the LOT online check-in page by entering your booking reference and last name, or sign in to your Miles & More account. You can also check in through the LOT mobile app. 

Check your LOT Polish Airlines flight status on the LOT flight status page by entering your flight number (e.g., LO 1 or LO 3) and travel date, or by selecting your departure and arrival airports. Flight status updates cover scheduled, actual, and delayed times, gate assignments, and cancellation notices. For multi-leg itineraries, check each segment individually. If you need real-time help during an irregular operation, call LOT Polish Airlines at (800) 223-7370 from the U.S. and Canada. 

To request a refund from LOT Polish Airlines, submit the online claims form on the LOT refunds and cancellations page with your booking reference, ticket number, and reason for the request. Refundable fares are returned to the original form of payment, typically within 7 to 20 business days. For flights departing the EU that LOT cancelled or significantly changed, you may also be entitled to compensation under EU Regulation 261/2004 in addition to the refund. For U.S.-itinerary cancellations, U.S. Department of Transportation rules require LOT to issue a prompt cash refund on request. 

File an EU 261 compensation claim with LOT Polish Airlines through the same online claims form used for refunds, available on the LOT contact and help page. You may be eligible for €250, €400, or €600 per passenger (based on flight distance) if a LOT-operated flight from any EU airport — or into the EU on a LOT-operated flight — was cancelled with less than 14 days’ notice, delayed by 3 or more hours on arrival, or denied boarding for reasons within the airline’s control. If LOT denies the claim, you can escalate to the Polish Civil Aviation Authority Passenger Rights Committee or use a third-party service such as AirHelp or Flightright. 

Report lost or delayed baggage to LOT Polish Airlines at the baggage-service desk in your arrival airport before leaving the baggage hall — they will issue a Property Irregularity Report (PIR) with a tracking reference. Track the bag online with that PIR number on the LOT baggage tracing page. For delayed baggage, keep receipts for essential replacement purchases (clothing, toiletries); for lost baggage, LOT’s liability is capped under the Montreal Convention at roughly 1,288 Special Drawing Rights (about US$1,700 at current rates) per passenger. Damaged-baggage claims must be filed within 7 days of receipt; delayed-baggage claims within 21 days. 

Add a special-assistance request — wheelchair, oxygen, blind/deaf assistance, traveling with a service animal, or unaccompanied minor — to your LOT Polish Airlines booking at least 48 hours before departure. Submit the request through the LOT special assistance page, or call LOT Polish Airlines at (800) 223-7370 from the U.S. and Canada. Medical-clearance forms are required for some conditions and for portable oxygen concentrators; allow extra lead time so LOT can confirm equipment availability. 

Miles & More is LOT Polish Airlines’ frequent-flyer program (operated by Lufthansa Group). Join free at miles-and-more.com, then add your Miles & More number to every LOT booking to earn award and status miles. Sign in to the same site to redeem miles for award flights and upgrades on LOT and Star Alliance partners, check tier status, request retroactive mileage credit for missed flights, or update your account details. 

Travelers outside the U.S. and Canada can call LOT Polish Airlines at +48-22-577-77-55, the Warsaw headquarters switchboard, which routes to international customer service. Country-specific local numbers (U.K., Germany, France, Canada, and others) are listed on the LOT contact and help page. For email contact, write to contact@lot.pl.