L’Oréal Customer Service Contacts

L’Oréal produces a range of products, including skin care, hair care, makeup, and fragrance, under various brand names.

How to reach a person at L’Oréal

L'Oréal Responsiveness rating

rating
3/5

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What you need to know about L’Oréal

L’Oréal’s customer service is typically responsive and provides support via phone, email, and online resources, though response times may vary depending on the communication channel.

L’Oréal customer service response times

L’Oréal’s customer service generally replies within 1 to 3 business days, depending on the number of inquiries. Support is offered through phone, email, and online contact forms, with phone responses typically being the quickest. While response times for email inquiries may vary, the company addresses issues promptly. Below is a general overview of what to expect:

Phone supportPhone support at L’Oréal takes between a few minutes and up to 10 minutes, depending on call volume. For more complex issues, additional assistance may be offered via email, which could lengthen the resolution time. Call customer service at (212) 818-1500.
Email supportL’Oréal does not provide a direct customer service email address. Contact can be made through the official website’s contact forms or by calling the customer service line for general inquiries.
Live chatL’Oréal’s customer service live chat support usually provides prompt responses, with wait times typically ranging from a few seconds to a couple of minutes, depending on the number of inquiries. During peak hours or periods of high demand, wait times may be a bit longer.
Social mediaL’Oréal’s customer service on social media typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may be faster on platforms such as X, where the team often replies quickly, though more detailed or complex issues might take longer to address. For quicker resolution, L’Oréal recommends contacting customer service by phone, as social media inquiries tend to be more general and may require additional follow-up. Here’s how to reach
L’Oréal via social media
.
Help center/FAQL’Oréal’s customer service help center and FAQ section offer instant, self-service access to answers for frequently asked questions, eliminating any wait time for these resources. However, if the issue requires further assistance beyond the available information, you may need to reach out to customer service via email or phone.

How to resolve a problem with L’Oréal

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

L’Oréal mailing address

10 Hudson Yards
New York, NY 10001

L’Oréal loyalty program

L’Oréal does not have an official loyalty program.

L’Oréal social media channels

X


L’Oréal executive customer service contacts

Primary Contact
Pankaj Gupta
Chief Operations Officer
10 Hudson Yards
New York, NY 10001
pankaj.gupta@loreal.com

LinkedIn

Secondary Contact
Ali Goldstein
President
10 Hudson Yards
New York, NY 10001
ali.goldstein@loreal.com

LinkedIn

Chief Executive
David Greenberg
10 Hudson Yards
New York, NY 10001
david.greenberg@loreal.com

LinkedIn

L’Oréal customer service policies

What are the terms of use for L'Oréal?

The terms of use outline the rules and guidelines for using L’Oréal’s website and services. The terms include user responsibilities, prohibited activities, and intellectual property rights. By accessing the site, users agree to follow these conditions.

What is L'Oréal’s privacy policy?

L’Oréal’s privacy policy explains how the company collects, uses, and protects personal information. It details the types of data gathered, such as contact information and browsing habits. The policy also outlines users’ rights to control their data. L’Oréal commits to safeguarding privacy and complying with data protection laws.

What is L'Oréal’s accessibility statement?

L’Oréal’s accessibility statement ensures that the website is usable by people with disabilities. It includes efforts to meet accessibility standards and provide alternative formats when necessary.

How can I track my order?

Visit the Order Status page on the L’Oréal website. Enter order number and email address to get updates to view shipping and delivery dates.

How can I return an item?

Visit the Returns and Exchanges page on the L’Oréal website. Follow the instructions, including printing a return label if necessary.

How do I update my account information?

Log in to the L’Oréal account and navigate to the Account Settings section. Update details such as the email address, password, and shipping information.

Frequently asked questions about L'Oréal

What is the relationship between L'Oréal USA and the L'Oréal Group?

L’Oréal USA is a subsidiary of the L’Oréal Group, based in France, focusing on the development, marketing, and distribution of beauty products in the United States.

How can I contact L'Oréal customer service?

Does L'Oréal have an online chat service?

Yes, L’Oréal can be contacted via an online chat service.

How to get professional help with your L'Oréal problem

If you need help with L'Oréal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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