L’Oréal

L'Oréal produces a range of products, including skin care, hair care, makeup, and fragrance, under various brand names.

Telephone
Customer service : (212) 818-1500
Mailing address
10 Hudson Yards
New York, NY 10001
Website
loreal.com

What you need to know about L’Oréal

L'Oréal's customer service is typically responsive and provides support via phone, email, and online resources, though response times may vary depending on the communication channel.

How to resolve a problem with L’Oréal

Try self-service first

Use our proven resolution methods, or L’Oréal’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does L’Oréal respond?

Phone support
Phone support at L'Oréal takes between a few minutes and up to 10 minutes, depending on call volume. For more complex issues, additional assistance may be offered via email, which could lengthen the resolution time. Call customer service at (212) 818-1500.
Email support
L'Oréal does not provide a direct customer service email address. Contact can be made through the official website's contact forms or by calling the customer service line for general inquiries.
Live chat
L'Oréal's customer service live chat support usually provides prompt responses, with wait times typically ranging from a few seconds to a couple of minutes, depending on the number of inquiries. During peak hours or periods of high demand, wait times may be a bit longer.
Social media
L'Oréal’s customer service on social media typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may be faster on platforms such as X, where the team often replies quickly, though more detailed or complex issues might take longer to address. For quicker resolution, L'Oréal recommends contacting customer service by phone, as social media inquiries tend to be more general and may require additional follow-up. Here's how to reach
L'Oréal via social media.
Help center/FAQ
L'Oréal’s customer service help center and FAQ section offer instant, self-service access to answers for frequently asked questions, eliminating any wait time for these resources. However, if the issue requires further assistance beyond the available information, you may need to reach out to customer service via email or phone.
Verified contacts

L’Oréal customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Pankaj Gupta
Chief Operations Officer
Secondary
Ali Goldstein
President
Chief Executive
David Greenberg
Chief Executive

L’Oréal customer service policies

The terms of use outline the rules and guidelines for using L'Oréal's website and services. The terms include user responsibilities, prohibited activities, and intellectual property rights. By accessing the site, users agree to follow these conditions.

L’Oréal loyalty program

L'Oréal does not have an official loyalty program.

Frequently asked questions about L'Oréal

L'Oréal USA is a subsidiary of the L'Oréal Group, based in France, focusing on the development, marketing, and distribution of beauty products in the United States.
Call (212) 818-1500.
Yes, L'Oréal can be contacted via an online chat service.

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