Lenskart Customer Service Contacts

Lenskart is an Indian eyewear company that sells a wide range of eyeglasses, sunglasses, and contact lenses online and through retail stores.

How to reach a person at Lenskart

Lenskart Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Lenskart

What you need to know about Lenskart

Customer feedback on Lenskart’s services is mixed. Some customers commend the company’s promptness and professionalism, while others have reported delays in communication. For instance, a review on ConsumerAffairs noted that the company was “extremely quick,” completing a move in two business days, whereas other companies took longer. Conversely, the Better Business Bureau has recorded complaints about delayed responses.

Lenskart customer service response times

Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportLenskart’s phone support is generally prompt during operating hours. However, some customers have reported delays in receiving timely assistance. Tel: (800) 202-4444. Phone support is available between 10 a.m. and 8 p.m. Monday to Sunday, India time.
Email supportLenskart email response is typically within 24 to 48 hours. However, response times can vary, and some customers have expressed dissatisfaction with delays. Emai support@lenskart.com.
Social mediaLenskart is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Lenskart

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Lenskart mailing address

Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India

Lenskart loyalty program

You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Lenskart social media channels

X


Lenskart executive customer service contacts

Primary Contact
Amit Ranjan
Head of Customer Experience
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
amit.ranjan@lenskart.com

LinkedIn

Secondary Contact
Devendra Mishra
Senior Customer Service Manager
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
devendra@lenskart.com

LinkedIn

Chief Executive
Peyush Bansal
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
peyush.bansal@lenskart.com

LinkedIn

Lenskart customer service policies

What is the purpose of Lenskart's terms and conditions?

Lenskart’s terms and conditions outline the rules and guidelines for using the website and services. It defines the rights and responsibilities of both the company and the customers, covering aspects such as account creation, user obligations, prohibited activities, and the company’s rights to modify or terminate services. These terms also address issues related to intellectual property, disclaimers of warranties, limitations of liability, and dispute resolution procedures. By using Lenskart’s services, customers agree to adhere to these terms, ensuring a clear understanding of the service’s scope and limitations.

What is the purpose of Lenskart's privacy policy?

Lenskart’s privacy policy explains how the company collects, uses, and protects personal information provided by users. It details the types of data collected, including personal identifiers and usage information, and outlines the purposes for which this data is used, such as providing services and improving user experience. The policy also describes how personal information is shared with third parties, the security measures in place to protect data, and users’ rights regarding their information. This transparency helps users understand how their data is handled and the measures taken to safeguard their privacy.

How can I access Lenskart's storelocator, and what is its purpose?

  • Accessing the store locator:
    • Visit Lenskart’s official website at lenskart.com.
    • Scroll to the bottom of the homepage and click on the “store locator” link.
    • Alternatively, you can access it directly via this link.
  • Purpose of the store locator:
    • Helps you find the nearest Lenskart retail stores based on your location.
    • Provides store addresses, contact details, and operating hours.
    • Allows you to check the availability of specific products at nearby stores.

How can I access Lenskart's buying guide, and what does it offer?

  • Accessing the buying guide:
    • Go to Lenskart’s official website at lenskart.com.
    • Scroll to the bottom of the homepage and click on the “buying guide” link.
    • Alternatively, you can access it directly via this link.
  • Purpose of the buying guide:
    • Provides information on selecting the right eyewear based on your needs.
    • Offers guidance on understanding different frame materials, lens types, and coatings.
    • Assists in choosing eyewear that complements your face shape and lifestyle.

How can I access Lenskart's Frame Size Guide, and what information does it provide?

  • Accessing the Frame Size Guide:
    • Visit Lenskart’s official website at www.lenskart.com.
    • Scroll to the bottom of the homepage and click on the “Frame Size” link.
    • Alternatively, you can access it directly via this link.
  • Purpose of the Frame Size Guide:
    • Helps you determine your correct frame size for optimal comfort and fit.
    • Provides instructions on measuring your face and existing eyewear.
    • Offers tips on selecting frames that suit your facial features and personal style.
Frequently asked questions about Lenskart

How can I contact Lenskart customer service?

Call Lenskart at (800) 202-4444 or email support@lenskart.com.

What payment methods does Lenskart accept?

Lenskart accepts various payment methods, including credit/debit cards, net banking, and digital wallets. Specific options may vary based on your location.

What should I do if I receive a defective or incorrect product?

Call Lenskart at (800) 202-4444 or email support@lenskart.com.

How to get professional help with your Lenskart problem

If you need help with Lenskart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Lenskart?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews