Lenskart is an Indian eyewear company that sells a wide range of eyeglasses, sunglasses, and contact lenses online and through retail stores.
What you need to know about Lenskart
Customer feedback on Lenskart’s services is mixed. Some customers commend the company’s promptness and professionalism, while others have reported delays in communication. For instance, a review on ConsumerAffairs noted that the company was “extremely quick,” completing a move in two business days, whereas other companies took longer. Conversely, the Better Business Bureau has recorded complaints about delayed responses.
- Lenskart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Lenskart with our insider guide or through our executive contacts.
- Lenskart’s customer service policies are standard. Here are our frequently asked questions about Lenskart.
Lenskart customer service response times
Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Lenskart’s phone support is generally prompt during operating hours. However, some customers have reported delays in receiving timely assistance. Tel: (800) 202-4444. Phone support is available between 10 a.m. and 8 p.m. Monday to Sunday, India time. |
Email support | Lenskart email response is typically within 24 to 48 hours. However, response times can vary, and some customers have expressed dissatisfaction with delays. Emai support@lenskart.com. |
Social media | Lenskart is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Lenskart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Lenskart mailing address
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
Lenskart executive customer service contacts
Primary Contact
Amit Ranjan
Head of Customer Experience
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
amit.ranjan@lenskart.com
Secondary Contact
Devendra Mishra
Senior Customer Service Manager
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
devendra@lenskart.com
Chief Executive
Peyush Bansal
Vatik Mindscapes Building
7th Floor, Mathura Road
Sector 27b, Faridabad 121003, India
peyush.bansal@lenskart.com
How can I contact Lenskart customer service?
Call Lenskart at (800) 202-4444 or email support@lenskart.com.
What payment methods does Lenskart accept?
Lenskart accepts various payment methods, including credit/debit cards, net banking, and digital wallets. Specific options may vary based on your location.
What should I do if I receive a defective or incorrect product?
Call Lenskart at (800) 202-4444 or email support@lenskart.com.
How to get professional help with your Lenskart problem
If you need help with Lenskart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.