You can place an order through the LensDirect website by selecting the products you need, adding them to your cart, and following the checkout process.
After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
LensDirect accepts returns of unopened, unused, and undamaged products within 365 days of purchase. Contact customer service at (800) 536-7111 or email info@lensdirect.com to initiate a return.
To exchange a product, contact LensDirect's customer service at (800) 536-7111 or email info@lensdirect.com for instructions on returning the original item and placing a new order.
Use the "Forgot Password" link on the login page to reset your password. Follow the instructions sent to your email to create a new password.
You can upload your prescription during the checkout process or email it to LensDirect after placing your order. There is an option to upload it directly on the website as well.
No, a valid prescription is required to order contact lenses from LensDirect as per federal regulations.
LensDirect does not bill insurance directly, but you can use your order receipt to seek reimbursement from your insurance provider.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 19, 2024. Updated August 10, 2025.
