LensDirect is an online retailer specializing in contact lenses, eyeglasses, and eyewear accessories.
LensDirect Responsiveness rating
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What you need to know about LensDirect
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with LensDirect
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LensDirect mailing address
401 Franklin Avenue
Suite 103
Garden City, NY 11530
LensDirect executive customer service contacts
Primary Contact
Joshua Alovis
COO
401 Franklin Avenue
Suite 103
Garden City, NY 11530
joshua.alovis@lensdirect.com
Secondary Contact
Angela Sillador
Customer Service Manager
401 Franklin Avenue
Suite 103
Garden City, NY 11530
adam.alovis@lensdirect.com
Chief Executive
Ryan Alovis
401 Franklin Avenue
Suite 103
Garden City, NY 11530
ryan.alovis@lensdirect.com
How can I contact LensDirect customer service?
Call (800) 536-7111 or email info@lensdirect.com.
How do I place an order with LensDirect?
You can place an order through the LensDirect website by selecting the products you need, adding them to your cart, and following the checkout process.
Can I order by phone?
Yes, call (800) 536-7111.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.
What is the return policy?
LensDirect accepts returns of unopened, unused, and undamaged products within 365 days of purchase. Contact customer service at (800) 536-7111 or email info@lensdirect.com to initiate a return.
How do I exchange a product?
To exchange a product, contact LensDirect’s customer service at (800) 536-7111 or email info@lensdirect.com for instructions on returning the original item and placing a new order.
What should I do if I forget my password?
Use the “Forgot Password” link on the login page to reset your password. Follow the instructions sent to your email to create a new password.
How do I upload my prescription?
You can upload your prescription during the checkout process or email it to LensDirect after placing your order. There is an option to upload it directly on the website as well.
Can I order contact lenses without a prescription?
No, a valid prescription is required to order contact lenses from LensDirect as per federal regulations.
Can I use insurance to pay for my order?
LensDirect does not bill insurance directly, but you can use your order receipt to seek reimbursement from your insurance provider.
How to get professional help with your LensDirect problem
If you need help with LensDirect, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.