LeapFrog creates educational toys and learning tools for children, producing products such as interactive tablets, learning games, and electronic books.
LeapFrog Responsiveness rating
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What you need to know about Leapfrog
The company responds to most customer complaints in a satisfactory manner.
- LeapFrog’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with LeapFrog with our insider guide or through its executive contacts.
- LeapFrog’s customer service policies are standard. Here are our frequently asked questions about LeapFrog.
LeapFrog customer service response times
LeapFrog’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 7 a.m. to 4 p.m. Central time for LeapFrog toys at (800) 701-5327, and for LeapFrog baby monitors, customer service is available Monday through Friday from 9 a.m. to 6 p.m. Central time at (800) 717-6031. |
| Email support | LeapFrog does not have a designated email address for customer service on its website, but users may contact the company through the online support form. |
| Live chat | LeapFrog does not offer a live chat option for customer service on its website. |
| Social media | LeapFrog customer service is active on social media platforms such as Facebook, X, and Instagram, where customers can reach out for support and updates. |
| Help center/FAQ | LeapFrog’s help center/FAQ provides quick answers to common questions, offering self-service support for topics such as product troubleshooting, warranties, account management, and order inquiries. |
How to resolve a problem with LeapFrog
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LeapFrog mailing address
2200 Powell Street
Suite 500
Emeryville, CA 94608
LeapFrog executive customer service contacts
Primary Contact
Jennifer Okanes
Director, Brand and Consumer Strategy
2200 Powell Street
Suite 500
Emeryville, CA 94608
jokanes@leapfrog.com
Alternative Contact
Ed Medica
President
2200 Powell Street
Suite 500
Emeryville, CA 94608
emedica@vtechkids.com
Chief Executive
Allen Wong
2200 Powell Street
Suite 500
Emeryville, CA 94608
allen.wong@vtech.com
What is the relationship between LeapFrog, VTechKids and VTech Enterprises?
VTech Enterprises is the parent company of both LeapFrog and VTechKids. VTechKids is a division of VTech focused on producing educational toys and learning products for children, including learning tablets, smartwatches, and other child-friendly electronics. LeapFrog, acquired by VTech in 2016, operates as a separate brand under VTech Enterprises and continues to specialize in educational technology, such as interactive learning systems, tablets, books, and toys for young children. All of these brands, along with other divisions, fall under the broader umbrella of VTech Enterprises, a global leader in electronic learning products for children, as well as telecommunications and business solutions.
What are the divisions and companies that fall under VTech Enterprises?
- VTechKids: Focuses on educational toys, learning systems, and children’s electronics.
- LeapFrog: Specializes in educational technology for young learners, such as learning tablets, books, and toys.
- VTech Communications: Provides telecommunication products, including landline phones, home monitoring systems, and baby monitors.
- VTech Business Solutions: Offers commercial communication solutions, such as business phones and video conferencing systems.
- VTech Consumer Electronics: Develops consumer electronics such as video game consoles, home security systems, and other tech gadgets.
- VTech Global Manufacturing: Responsible for manufacturing and sourcing products for various divisions within the VTech group.
VTech Enterprises is a diversified company, operating in both the children’s educational sector and telecommunications, with a global presence.
How can I contact LeapFrog customer service?
Call (800) 701-5327 (toys) or (800) 717-6031 (baby monitors).
How to get professional help with your LeapFrog problem
If you need help with LeapFrog, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
