Lavatools make high-performing thermometers including a Carbon Lite Bluetooth Smart thermometer.
Lavatools Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lavatools
We get few complaints about Lavatools. Here’s one where the company is delaying refund to their customer.
How to resolve a problem with Lavatools
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lavatool’s mailing address
5200 Wilshire Blvd
Apt 710
Los Angeles, CA CA 90036
Lavatool’s executive customer service contacts
Chief Executive
Benjamin Yeung
5200 Wilshire Blvd
Apt 710
Los Angeles, CA CA 90036
benjamin.yeung@lavatools.co
How can I contact Lavatools customer service?
Email support@lavatools.co.
What is Lavatools telephone number?
The company does not provide a customer service phone number, so email is the primary method of communication. Email support@lavatools.co.
What are the customer service hours for Lavatools?
Lavatools does not specify particular customer service hours on their website. It’s best to email them, and they typically respond within 24-48 hours. Email support@lavatools.co.
Where can I buy Lavatools products?
Lavatools products can be purchased directly from their website, as well as from other online retailers like Amazon.
How do I file a warranty claim?
To file a warranty claim, you need to contact Lavatools customer service via email at support@lavatools.co with your proof of purchase and details about the issue you’re experiencing.
How do I track my Lavatools order?
After placing an order, you will receive a confirmation email with tracking information once your order has shipped. You can use this information to track your package through the shipping carrier’s website.
What is Lavatools' return policy?
Lavatools offers a 30-day return policy for products purchased directly from their website. The product must be in new, unused condition, and you need to include the original packaging.
How do I initiate a return or exchange?
To initiate a return or exchange, contact Lavatools customer service at support@lavatools.co with your order number and reason for return. They will provide you with return instructions.
How to get professional help with your Lavatools problem
If you need help with Lavatools, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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