Lavatools

Lavatools make high-performing thermometers including a Carbon Lite Bluetooth Smart thermometer.

Mailing address
5200 Wilshire Blvd, Apt 710
Los Angeles, CA CA 90036
Website
lavatools.co

What you need to know about Lavatools

We get few complaints about Lavatools. Here's one where the company is delaying refund to their customer.

How to resolve a problem with Lavatools

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Lavatools customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Benjamin Yeung

Frequently asked questions about Lavatools

Email support@lavatools.co.
The company does not provide a customer service phone number, so email is the primary method of communication. Email support@lavatools.co.
Lavatools does not specify particular customer service hours on their website. It's best to email them, and they typically respond within 24-48 hours. Email support@lavatools.co.
Lavatools products can be purchased directly from their website, as well as from other online retailers like Amazon.
To file a warranty claim, you need to contact Lavatools customer service via email at support@lavatools.co with your proof of purchase and details about the issue you're experiencing.
After placing an order, you will receive a confirmation email with tracking information once your order has shipped. You can use this information to track your package through the shipping carrier's website.
Lavatools offers a 30-day return policy for products purchased directly from their website. The product must be in new, unused condition, and you need to include the original packaging.
To initiate a return or exchange, contact Lavatools customer service at support@lavatools.co with your order number and reason for return. They will provide you with return instructions.

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