Laura Mercier

Laura Mercier offers makeup products, including foundation and setting powders for diverse skin tones.

Telephone
Customer service : (888) 637-2437
Customer service : (929) 538-3121
Email
Mailing address
1501 Broadway, 10th Floor
New York, NY 10036
Website
lauramercier.com

What you need to know about Laura Mercier

Laura Mercier's customer service response times vary by contact method, volume of inquiries, and business hours.

How to resolve a problem with Laura Mercier

Try self-service first

Use our proven resolution methods, or Laura Mercier’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Laura Mercier respond?

Phone support
Laura Mercier's customer service phone support typically aims to respond promptly, though wait times can vary depending on factors such as call volume or time of day. Generally, customer service response times are faster during non-peak hours. Call customer service at (888) 637-2437.
Email support
Laura Mercier customer service email responses typically take 1 to 3 business days. Email Laura Mercier at contact_us@lauramercier.com.
Live chat
Laura Mercier's customer service live chat response times are usually quick, offering near-instant assistance during available hours.
Social media
Laura Mercier customer service response times on social media can vary, but the company generally replies within a few hours during business hours. Here’s how to reach Laura Mercier via social media.
Help center/FAQ
Laura Mercier's help/FAQ section provides immediate answers, offering self-service support without wait times.
Verified contacts

Laura Mercier customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Diana Olivari
Executive Director, NA Operations
Secondary
Allison Stern
Director, Global Consumer Engagement
Chief Executive
Ginny Wright
Chief Executive

Laura Mercier customer service policies

Laura Mercier’s privacy policy explains how the company collects, uses, and protects personal information from customers and website visitors. It collects data such as names, contact details, and financial information to improve services and offer personalized experiences. The policy also mentions that third-party retailers have separate privacy practices, which are outside Laura Mercier’s control. Sensitive personal information may be gathered with your consent, especially during in-person events. Consumers should be aware of how personal data is handled both online and offline.

Laura Mercier loyalty program

Laura Mercier offers a loyalty program called Loyalty Rewards Program. It is designed to reward customers for making purchases at Laura Mercier's official website and select stores. Members of the program can earn points with every purchase, and these points can be redeemed for rewards such as discounts, exclusive offers, and other perks.

Frequently asked questions about Laura Mercier

Orveon Global is the parent company of Laura Mercier, overseeing its strategy and operations while Laura Mercier functions as a beauty brand within Orveon’s portfolio.
Call (888) 637-2437 or email contact_us@lauramercier.com.
Yes, Laura Mercier can be contacted via an online chat service.
Visit the "Order Status" section on the Laura Mercier website and enter your order number and email address.

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