Laura Mercier Customer Service Contact Support Via Phone Email Exec Contacts

Laura Mercier offers makeup products, including foundation and setting powders for diverse skin tones.

How to reach a person at Laura Mercier

Main (888) 637-2437

Text (929) 538-3121

contact_us@lauramercier.com

lauramercier.com

Laura Mercier Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Laura Mercier

What you need to know about Laura Mercier

Laura Mercier’s customer service response times vary by contact method, volume of inquiries, and business hours.

Laura Mercier’s customer service response times may vary depending on the contact method, volume of inquiries, and the type of issue.
Issues with Laura Mercier can be resolved through our insider guide or by contacting our executive contacts.
Laura Mercier’s customer service policies are standard. Below are frequently asked questions about the company.

Laura Mercier customer service response times

Laura Mercier’s customer service response times can vary, with phone support typically faster during off-peak hours and email replies taking 1 to 3 business days. However, here’s a general idea of what to expect:

Phone support	Laura Mercier’s customer service phone support typically aims to respond promptly, though wait times can vary depending on factors such as call volume or time of day. Generally, customer service response times are faster during non-peak hours. Call customer service at (888) 637-2437.
Email support	Laura Mercier customer service email responses typically take 1 to 3 business days. Email Laura Mercier at contact_us@lauramercier.com.
Live chat	Laura Mercier’s customer service live chat response times are usually quick, offering near-instant assistance during available hours.
Social media	Laura Mercier customer service response times on social media can vary, but the company generally replies within a few hours during business hours. Here’s how to reach Laura Mercier via social media.
Help center/FAQ	Laura Mercier’s help/FAQ section provides immediate answers, offering self-service support without wait times.

How to resolve a problem with Laura Mercier

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Laura Mercier mailing address

1501 Broadway
10th Floor
New York, NY 10036

Laura Mercier loyalty program

Laura Mercier offers a loyalty program called Loyalty Rewards Program. It is designed to reward customers for making purchases at Laura Mercier’s official website and select stores. Members of the program can earn points with every purchase, and these points can be redeemed for rewards such as discounts, exclusive offers, and other perks.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Laura Mercier.

Laura Mercier executive customer service contacts

Primary Contact
Shana Patterson
Business Manager
1501 Broadway
10th Floor
New York, NY 10036
shana.patterson@lauramercier.com

Secondary Contact
Lauren Klein
Director
1501 Broadway
10th Floor
New York, NY 10036
lauren.klein@lauramercier.com

Chief Executive
Paisley Harris
1501 Broadway
10th Floor
New York, NY 10036
paisley.harris@lauramercier.com

Laura Mercier customer service policies

What is Laura Mercier's privacy policy?

Laura Mercier’s privacy policy explains how the company collects, uses, and protects personal information from customers and website visitors. It collects data such as names, contact details, and financial information to improve services and offer personalized experiences. The policy also mentions that third-party retailers have separate privacy practices, which are outside Laura Mercier’s control. Sensitive personal information may be gathered with your consent, especially during in-person events. Consumers should be aware of how personal data is handled both online and offline.

What should consumers know about Laura Mercier's terms of sale, shipping, and return policy?

Laura Mercier’s terms of sale, shipping, and return policy includes strict rules to protect the company and its customers. The company can cancel orders or correct pricing errors even after confirmation. There are limits on the quantity of products you can purchase, and reselling products is prohibited. Returns are reviewed at the company’s discretion, and bulk buying is restricted. These policies aim to ensure products are for personal use only and prevent misuse of the website.

How does Laura Mercier ensure website accessibility for all users?

Laura Mercier ensures the website is accessible to all users, including those with disabilities. If users encounter difficulty accessing any part of the website, they are encouraged to contact the company via email at contact_us@lauramercier.com or call (888) 637-2437 for assistance.

Laura Mercier self-service links

What type of support can I find at Laura Mercier's help center?

Laura Mercier’s help center provides answers to frequently asked questions and offers support for common inquiries such as shipping, returns, and product information.

How do I manage my account and orders?

Manage your Laura Mercier account and orders by logging into your account on the website, where you can update your details, view past orders, and make changes.

How can I cancel or change my Laura Mercier order?

Contact customer service at (888) 637-2437, email contact_us@lauramercier.com or use live chat to cancel or change your order.

Frequently asked questions about Laura Mercier

How can I contact Laura Mercier customer service?

Call (888) 637-2437 or email contact_us@lauramercier.com.

Does Laura Mercier have an online chat service?

Yes, Laura Mercier can be contacted via an online chat service.

How can I track my Laura Mercier order?

Visit the “Order Status” section on the Laura Mercier website and enter your order number and email address.

How to get professional help with your Laura Mercier problem

If you need help with Laura Mercier, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

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