The company markets traditionally-styled casual apparel for men, women, and children through its flagship and specialty catalogs, website, and about 15 free-standing retail stores, including shops in Germany, the UK, and Japan. It also has about 275 in-store Lands’ End Shops at Sears locations. Lands’ End also offers accessories, footwear and home goods, and logoed business apparel and products and also provides embroidery and monogramming. The company with the misplaced apostrophe in its name has greatly expanded its online presence, but it still mails more than 270 million catalogs annually.
What you need to know about Lands' End
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lands' End
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Lands End Ln
Dodgeville, WI 53595
https://www.landsend.com/
Phone Contacts
Customer Service: 1-800-963-4816 -- Call or text, U.S. and Canada
Toll Free: 1-800-963-4816 -- Call or text, U.S, and Canada FAX, U.S. and Canada 1-800-332-0103
International: (International Access Code)+ 1-608-935-6170 -- International hours of operation: 7:00 am to 11:00 PM CST, 7 days a week, 364 days a year. International FAX number: (International Access Code)+ 1-608-935-4000
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Full contact details including international numbers
Social Media Contacts
Executive Contacts
Primary Contact
Mary Judkins
Director, Customer Care Services a
1 Lands End Ln
Dodgeville, WI 53595
[email protected]
Secondary Contact
Sarah Rasmusen
Chief Customer Officer
1 Lands End Ln
Dodgeville, WI 53595
(608) 935-4377
[email protected]
James Gooch
Executive Vice President, Chief Operating Officer,
1 Lands End Ln
Dodgeville, WI 53595
[email protected]
Chief Executive
Jerome Griffith
Chief Executive Officer and President
1 Lands End Ln
Dodgeville, WI 53595
[email protected]
This contact was published on June 8, 2015 and updated on June 23, 2023.