Lands’ End is an American retail company specializing in casual clothing, luggage, and home furnishings. The company is also recognized for its catalog and online retailing. Lands’ End is headquartered in Dodgeville, Wisconsin, USA.
Lands' End Responsiveness rating
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What you need to know about Lands’ End
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with Lands’ End
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lands’ End mailing address
1 Lands End Ln
Dodgeville, WI 53595
Lands’ End social media channels
Lands’ End executive customer service contacts
Primary Contact
Mary Judkins
Director, Customer Care Services a
1 Lands End Ln
Dodgeville, WI 53595
Mary.Judkins@landsend.com
Secondary Contact
Sarah Rasmusen
Chief Customer Officer
1 Lands End Ln
Dodgeville, WI 53595
Sarah.Rasmusen@landsend.com
(608) 935-4377
James Gooch
Executive Vice President, Chief Operating Officer,
1 Lands End Ln
Dodgeville, WI 53595
James.Gooch@landsend.com
Chief Executive
Jerome Griffith
1 Lands End Ln
Dodgeville, WI 53595
Jerome.Griffith@landsend.com
What is Lands' End?
The company markets traditionally-styled casual apparel for men, women, and children through its flagship and specialty catalogs, website, and about 15 free-standing retail stores, including shops in Germany, the UK, and Japan. It also has about 275 in-store Lands’ End Shops at Sears locations. Lands’ End also offers accessories, footwear and home goods, and logoed business apparel and products and also provides embroidery and monogramming. The company with the misplaced apostrophe in its name has greatly expanded its online presence, but it still mails more than 270 million catalogs annually.
How can I contact Lands' End customer service?
You can contact Lands’ End customer service by calling their toll-free number at (800) 963-4816. You can also reach them via the website’s contact form, or by email at service@landsend.com.
What are the customer service hours for Lands' End?
Customer service hours are generally 24/7.
Where can I find the nearest Lands' End store?
Lands’ End products are available in selected retail locations and online. Use the store locator tool on the website to find the nearest store or retail partner.
What is the typical delivery time for Lands' End products?
Delivery times vary based on the shipping method chosen at checkout and your location. Standard shipping typically takes 4-7 business days. Expedited and overnight shipping options are also available.
What are the delivery options available?
Lands’ End offers several delivery options, including standard shipping, 2-day shipping, and overnight shipping. Details and costs for each option are available at checkout.
How do I initiate a return or exchange?
To initiate a return or exchange, visit the Lands’ End website and navigate to the “Returns” section. You can print a return label there and find instructions on how to send your item back. You can also return items at any Lands’ End retail location or through mail.
How to get professional help with your Lands' End problem
If you need help with Lands' End, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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