Lacoste

Lacoste is a French company that designs and sells clothing, footwear, sportswear, eyewear, and accessories, best known for its polo shirts featuring a green crocodile logo.

Telephone

Main : (800) 452-2678

Mailing address

551 Madison Avenue
New York, NY 10022

Website

lacoste.com/us

What you need to know about Lacoste

Customer service experiences with Lacoste can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Lacoste’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Lacoste with our insider guide or through our executive contacts.
Lacoste's customer service policies are standard. Here are our frequently asked questions about Lacoste.

How to resolve a problem with Lacoste

Try self-service first

Use our proven resolution methods, or Lacoste’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Lacoste respond?

Phone support

For phone support, expect assistance during business hours.

Call Lacoste customer service at (800) 452-2678 Monday through Friday 9 a.m. to 11 p.m. and Saturday and Sunday from 10 a.m. to 9 p.m. (all times Eastern)..

Email support

Lacoste does not offer email support.

Online contact form

Email support via the online contact form typically has a response within a few days.

Live chat support

Lacoste does not offer live chat support.

Social media

Social media inquiries may take longer, depending on volume.

Verified contacts

Lacoste customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Sandrine Gosse

Head of Customer Service

sgosse@lacoste.com

Secondary

Bernard Derrien

EVP Operations

bderrien@lacoste.com

Chief Executive

Thierry Guibert

Chief Executive

tguibert@lacoste.com

Lacoste self-service links

You can find Lacoste’s size guide on its website. The guide provides detailed sizing charts for men, women, and kids across various product categories, including clothing, shoes, and accessories. It helps customers choose the correct size by offering measurements in different units (such as inches and centimeters). For more details, visit Lacoste’s size guide.

Lacoste customer service policies

Lacoste’s terms and conditions explain the rules for using the website and buying products. It covers order processing, payments, shipping, returns, refunds, and warranties. The document also outlines intellectual property ownership, limits on liability, and how disputes are resolved through arbitration. By accessing the site or making a purchase, users agree to follow these terms.

Lacoste loyalty program

You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Lacoste

Lacoste is owned by the Maus family, who acquired the brand in 2012 through the Swiss holding company Maus Frères.

Call Lacoste customer service at (800) 452-2678.

Lacoste customer service is available Monday through Friday 9 a.m. to 11 p.m. and Saturday and Sunday from 10 a.m. to 9 p.m. (all times Eastern).

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