Lacoste is a French company that designs and sells clothing, footwear, sportswear, eyewear, and accessories, best known for its polo shirts featuring a green crocodile logo.
Lacoste Responsiveness rating
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What you need to know about Lacoste
Customer service experiences with Lacoste can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Lacoste’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Lacoste with our insider guide or through our executive contacts.
- Lacoste’s customer service policies are standard. Here are our frequently asked questions about Lacoste.
Lacoste customer service response times
Lacoste’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | For phone support, expect assistance during business hours. Call Lacoste customer service at (800) 452-2678 Monday through Friday 9 a.m. to 11 p.m. and Saturday and Sunday from 10 a.m. to 9 p.m. (all times Eastern).. |
| Email support | Lacoste does not offer email support. |
| Online contact form | Email support via the online contact form typically has a response within a few days. |
| Live chat support | Lacoste does not offer live chat support. |
| Social media | Social media inquiries may take longer, depending on volume. |
How to resolve a problem with Lacoste
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Lacoste mailing address
551 Madison Avenue
New York, NY 10022
Lacoste loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Lacoste social media channels
Lacoste executive customer service contacts
Primary Contact
Sandrine Gosse
Head of Customer Service
551 Madison Avenue
New York, NY 10022
sgosse@lacoste.com
Secondary Contact
Bernard Derrien
EVP Operations
551 Madison Avenue
New York, NY 10022
bderrien@lacoste.com
Chief Executive
Thierry Guibert
551 Madison Avenue
New York, NY 10022
tguibert@lacoste.com
Who owns Lacoste?
Lacoste is owned by the Maus family, who acquired the brand in 2012 through the Swiss holding company Maus Frères.
How can I contact Lacoste customer service?
Call Lacoste customer service at (800) 452-2678.
When can I contact Lacoste customer service?
Lacoste customer service is available Monday through Friday 9 a.m. to 11 p.m. and Saturday and Sunday from 10 a.m. to 9 p.m. (all times Eastern).
How to get professional help with your Lacoste problem
If you need help with Lacoste, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.