La-Z-Boy

La-Z-Boy is a furniture manufacturer based in Monroe, Michigan. La-Z-Boy makes home furniture, including upholstered recliners, sofas, chairs, and sleeper sofas.

Telephone
Main : (734) 242-1444
Customer service : (800) 375-6890
Mailing address
1 La-Z-Boy Drive
Monroe, MI 48162
Website
la-z-boy.com

What you need to know about La-Z-Boy

We receive a fair number of complaints about Lay-Z-Boy. Here is a case with a delayed order and another problem involving a sofa with a funny smell. The latest: a delivery delay of over one year.

How to resolve a problem with La-Z-Boy

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

La-Z-Boy customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mike Korzin
Director of Retail Operations
Secondary
Tj Linz
President, Retail Division
Secondary
Darrell D. Edwards
Senior Vice President
Chief Executive
Melinda Whittington

Frequently asked questions about La-Z-Boy

You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through their website's contact form or via email at service@la-z-boy.com.
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
You can find the nearest La-Z-Boy store by using the store locator tool on the website. Just enter your zip code or city and state.
La-Z-Boy offers a limited lifetime warranty on various components such as the frame, springs, and reclining mechanism. Upholstery fabrics and leathers have a different warranty period, typically one year. Check your specific product's warranty details on the website.
To file a warranty claim, contact the La-Z-Boy store where you made the purchase or reach out directly to customer service. You’ll need your purchase information and details about the issue. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website's contact form or via email at service@la-z-boy.com.
Yes, La-Z-Boy offers repair services. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website's contact form or via email at service@la-z-boy.com.
You can track your order by logging into your account on the La-Z-Boy website or by contacting the customer service team with your order number. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website's contact form or via email at service@la-z-boy.com.
Delivery times vary based on the product and your location. Standard delivery times range from 6 to 12 weeks. Custom orders may take longer.
To initiate a return or exchange, contact the La-Z-Boy store where you made your purchase or reach out to customer service for guidance.

Outdated info? Report it here