La-Z-Boy is a furniture manufacturer based in Monroe, Michigan. La-Z-Boy makes home furniture, including upholstered recliners, sofas, chairs, and sleeper sofas.
What you need to know about La-Z-Boy
We receive a fair number of complaints about Lay-Z-Boy. Here is a case with a delayed order and another problem involving a sofa with a funny smell. The latest: a delivery delay of over one year.
How to resolve a problem with La-Z-Boy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.La-Z-Boy mailing address
1 La-Z-Boy Drive
Monroe, MI 48162
La-Z-Boy social media channels
La-Z-Boy executive customer service contacts
Primary Contact
Mike Korzin
Director of Retail Operations
1 La-Z-Boy Drive
Monroe, MI 48162
Mike.Korzin@la-z-boy.com
Secondary Contact
Tj Linz
President, Retail Division
1 La-Z-Boy Drive
Monroe, MI 48162
tj.linz@la-z-boy.com
Darrell D. Edwards
Senior Vice President
1 La-Z-Boy Drive
Monroe, MI 48162
darrell.edwards@la-z-boy.com
Chief Executive
Melinda Whittington
1 La-Z-Boy Drive
Monroe, MI 48162
Melinda.Whittington@la-z-boy.com
How can I contact La-Z-Boy customer service?
You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through their website’s contact form or via email at service@la-z-boy.com.
What are the customer service hours for La-Z-Boy?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
Where can I find the nearest La-Z-Boy store?
You can find the nearest La-Z-Boy store by using the store locator tool on the website. Just enter your zip code or city and state.
What is the warranty on La-Z-Boy products?
La-Z-Boy offers a limited lifetime warranty on various components such as the frame, springs, and reclining mechanism. Upholstery fabrics and leathers have a different warranty period, typically one year. Check your specific product’s warranty details on the website.
How do I file a warranty claim?
To file a warranty claim, contact the La-Z-Boy store where you made the purchase or reach out directly to customer service. You’ll need your purchase information and details about the issue. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
Can I get my La-Z-Boy furniture repaired?
Yes, La-Z-Boy offers repair services. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
How do I track my La-Z-Boy order?
You can track your order by logging into your account on the La-Z-Boy website or by contacting the customer service team with your order number. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
What is the typical delivery time for La-Z-Boy furniture?
Delivery times vary based on the product and your location. Standard delivery times range from 6 to 12 weeks. Custom orders may take longer.
How do I initiate a return or exchange?
To initiate a return or exchange, contact the La-Z-Boy store where you made your purchase or reach out to customer service for guidance.
How to get professional help with your La-Z-Boy problem
If you need help with La-Z-Boy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.