La-Z-Boy is a furniture manufacturer based in Monroe, Michigan. La-Z-Boy makes home furniture, including upholstered recliners, sofas, chairs, and sleeper sofas.
How to reach a person at La-Z-Boy
Main: (734) 242-1444
Customer service: (800) 375-6890
service@la-z-boy.com
La-Z-Boy Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about La-Z-Boy
We receive a fair number of complaints about Lay-Z-Boy. Here is a case with a delayed order and another problem involving a sofa with a funny smell. The latest: a delivery delay of over one year.
How to resolve a problem with La-Z-Boy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.La-Z-Boy mailing address
1 La-Z-Boy Drive
Monroe, MI 48162
La-Z-Boy social media channels
La-Z-Boy executive customer service contacts
Primary Contact
Mike Korzin
Director of Retail Operations
1 La-Z-Boy Drive
Monroe, MI 48162
Mike.Korzin@la-z-boy.com
Secondary Contact
Tj Linz
President, Retail Division
1 La-Z-Boy Drive
Monroe, MI 48162
tj.linz@la-z-boy.com
Darrell D. Edwards
Senior Vice President
1 La-Z-Boy Drive
Monroe, MI 48162
darrell.edwards@la-z-boy.com
Chief Executive
Melinda Whittington
1 La-Z-Boy Drive
Monroe, MI 48162
Melinda.Whittington@la-z-boy.com
How can I contact La-Z-Boy customer service?
You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through their website’s contact form or via email at service@la-z-boy.com.
What are the customer service hours for La-Z-Boy?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
Where can I find the nearest La-Z-Boy store?
You can find the nearest La-Z-Boy store by using the store locator tool on the website. Just enter your zip code or city and state.
What is the warranty on La-Z-Boy products?
La-Z-Boy offers a limited lifetime warranty on various components such as the frame, springs, and reclining mechanism. Upholstery fabrics and leathers have a different warranty period, typically one year. Check your specific product’s warranty details on the website.
How do I file a warranty claim?
To file a warranty claim, contact the La-Z-Boy store where you made the purchase or reach out directly to customer service. You’ll need your purchase information and details about the issue. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
Can I get my La-Z-Boy furniture repaired?
Yes, La-Z-Boy offers repair services. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
How do I track my La-Z-Boy order?
You can track your order by logging into your account on the La-Z-Boy website or by contacting the customer service team with your order number. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at service@la-z-boy.com.
What is the typical delivery time for La-Z-Boy furniture?
Delivery times vary based on the product and your location. Standard delivery times range from 6 to 12 weeks. Custom orders may take longer.
How do I initiate a return or exchange?
To initiate a return or exchange, contact the La-Z-Boy store where you made your purchase or reach out to customer service for guidance.
How to get professional help with your La-Z-Boy problem
If you need help with La-Z-Boy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
