La-Z-Boy Customer Service Contacts

La-Z-Boy is a furniture manufacturer based in Monroe, Michigan. La-Z-Boy makes home furniture, including upholstered recliners, sofas, chairs, and sleeper sofas.

How to reach a person at La-Z-Boy

Customer service: (800) 375-6890

La-Z-Boy Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about La-Z-Boy

We receive a fair number of complaints about Lay-Z-Boy. Here is a case with a delayed order and another problem involving a sofa with a funny smell. The latest: a delivery delay of over one year.

How to resolve a problem with La-Z-Boy

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

La-Z-Boy mailing address

1 La-Z-Boy Drive
Monroe, MI 48162

La-Z-Boy social media channels


La-Z-Boy executive customer service contacts

Primary Contact
Mike Korzin
Director of Retail Operations
1 La-Z-Boy Drive
Monroe, MI 48162
[email protected]

Secondary Contact
Tj Linz
President, Retail Division
1 La-Z-Boy Drive
Monroe, MI 48162
[email protected]

Darrell D. Edwards
Senior Vice President
1 La-Z-Boy Drive
Monroe, MI 48162
[email protected]

Chief Executive
Melinda Whittington
1 La-Z-Boy Drive
Monroe, MI 48162
[email protected]

How can I contact La-Z-Boy customer service?

You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through their website’s contact form or via email at [email protected].

What are the customer service hours for La-Z-Boy?

Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).

Where can I find the nearest La-Z-Boy store?

You can find the nearest La-Z-Boy store by using the store locator tool on the website. Just enter your zip code or city and state.

What is the warranty on La-Z-Boy products?

La-Z-Boy offers a limited lifetime warranty on various components such as the frame, springs, and reclining mechanism. Upholstery fabrics and leathers have a different warranty period, typically one year. Check your specific product’s warranty details on the website.

How do I file a warranty claim?

To file a warranty claim, contact the La-Z-Boy store where you made the purchase or reach out directly to customer service. You’ll need your purchase information and details about the issue. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at [email protected].

Can I get my La-Z-Boy furniture repaired?

Yes, La-Z-Boy offers repair services. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at [email protected].

How do I track my La-Z-Boy order?

You can track your order by logging into your account on the La-Z-Boy website or by contacting the customer service team with your order number. You can contact La-Z-Boy customer service by calling their toll-free number at (800) 375-6890. Alternatively, you can reach them through the website’s contact form or via email at [email protected].

What is the typical delivery time for La-Z-Boy furniture?

Delivery times vary based on the product and your location. Standard delivery times range from 6 to 12 weeks. Custom orders may take longer.

How do I initiate a return or exchange?

To initiate a return or exchange, contact the La-Z-Boy store where you made your purchase or reach out to customer service for guidance.

How to get professional help with your La-Z-Boy problem

If you need help with La-Z-Boy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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