La Senza is a Canadian retailer specializing in women’s lingerie and intimate apparel.
La Senza Responsiveness rating
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What you need to know about La Senza
Customer service experiences with La Senza can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- La Senza’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with La Senza with our insider guide or through our executive contacts.
- La Senza’s customer service policies are standard. Here are our frequently asked questions about La Senza.
La Senza customer service response times
La Senza’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically provides the fastest response during business hours, often within a few minutes depending on call volume. La Senza customer service is available Monday through Friday from 10 a.m. to 6:30 p.m. Eastern time. Call La Senza customer service at (888) 527-3692. |
| Email support | Responses may take 24 to 48 hours, especially during busy periods or holidays. Email La Senza customer service at customercare@lasenza.com. |
| Online contact form | Responses to the online contact form are similar to email, with replies generally within 1 to 2 business days. |
| Live chat support | Provides real-time assistance Monday through Friday from 10 a.m. to 6:30 p.m. Eastern time. Wait times may vary. |
| Social media | Response times can range from a few hours to a couple of days, depending on platform activity and staffing. |
How to resolve a problem with La Senza
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
La Senza mailing address
4100 Regent Street
Suite T
Columbus, OH 43219
La Senza loyalty program
La Senza has a loyalty program called Club La Senza. For an annual fee of $10, members receive 10% off all purchases for a year, including promotional items. The program also includes free standard shipping on Canadian orders over $50 and access to additional monthly offers. These benefits are available both online and in La Senza retail stores in Canada, though they don’t apply to clearance outlets or clearance merchandise.
La Senza social media channels
La Senza executive customer service contacts
Primary Contact
Asia Kerr
Sr. Director E-commerce
4100 Regent Street
Suite T
Columbus, OH 43219
asia.kerr@lasenza.com
Secondary Contact
Karen Appleby
VP Planning and Allocation
4100 Regent Street
Suite T
Columbus, OH 43219
karen.appleby@lasenza.com
Chief Executive
Henry Lee
4100 Regent Street
Suite T
Columbus, OH 43219
Henry.Lee@lasenza.com
Who owns La Senza?
La Senza is currently owned by Regent LP, a private equity firm based in Beverly Hills, Calif. In January 2019, Regent acquired La Senza from L Brands, which had owned the Canadian lingerie retailer since 2006.
How can I contact La Senza customer service?
Call La Senza customer service at (888) 527-3692 or email customercare@lasenza.com.
Does La Senza have an online contact form?
Yes, you can find La Senza’s online contact form here.
How to get professional help with your La Senza problem
If you need help with La Senza, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.