LA Fitness is a privately owned health and fitness chain based in Irvine, Calif.
LA Fitness Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about LA Fitness
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with LA Fitness
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LA Fitness mailing address
LA Fitness
3161 Michelson Drive
Irvine, CA 92612-6536
LA Fitness social media channels
LA Fitness executive customer service contacts
Secondary Contact
Will Klocke
Executive Vice President
3161 Michelson Drive
Irvine, CA 92612-6536
will.klocke@lafitness.com
Tyler Long
Senior Executive Vice President
3161 Michelson Drive
Irvine, CA 92612-6536
tyler.long@lafitness.com
Chief Executive
David Mathews
3161 Michelson Drive
Irvine, CA 92612-6536
david.mathews@fitness.com
How can I contact LA Fitness customer service?
Call (949) 255-7200 or email contact@fitnessintl.com.
Does LA Fitness have an online contact form?
Yes, you can find the online contact form here.
What is the LA Fitness cancellation policy?
The cancellation policy can vary depending on the type of membership. Generally, memberships can be canceled by filling out a cancellation form at your home club or sending a written cancellation request via certified mail. It’s recommended to check your membership agreement for specific terms and conditions.
How can I freeze my LA Fitness membership?
Members can freeze their memberships for medical or personal reasons. This can typically be done for a fee and a specified duration. Contact your home club or customer service to request a freeze. Call (949) 255-7200 or email contact@fitnessintl.com.
What are the club hours and holiday schedules?
Club hours vary by location. Most clubs are open early in the morning until late at night, with reduced hours on weekends. Holiday hours can also vary, so it’s best to check with your local club or the LA Fitness website for specific schedules.
Does LA Fitness offer guest passes?
Yes, L.A. Fitness offers guest passes for potential members to try out the facilities. These passes can often be obtained from the L.A. Fitness website or directly from a club.
How can I update my billing information?
Online through your LA Fitness account or by visiting the front desk at your home club. Keeping your billing information up to date ensures uninterrupted access to the facilities.
What should I do if I have an issue with my membership or billing?
Contact your home club’s manager or the LA Fitness customer service department for assistance. They can help resolve any issues related to billing or membership. Alternatively, call (949) 255-7200 or email contact@fitnessintl.com.
How can I access the LA Fitness app and what features does it offer?
The L.A. Fitness app is available for download on both iOS and Android devices. The app provides features such as class schedules, club locator, workout tracking, and membership management. You can log in using your membership details.
How to get professional help with your LA Fitness problem
If you need help with LA Fitness, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
