LA Fitness
LA Fitness is a privately owned health and fitness chain based in Irvine, Calif.
What you need to know about LA Fitness
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with LA Fitness
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
LA Fitness customer service executives
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Frequently asked questions about LA Fitness
Call (949) 255-7200 or email contact@fitnessintl.com.
Yes, you can find the online contact form here.
The cancellation policy can vary depending on the type of membership. Generally, memberships can be canceled by filling out a cancellation form at your home club or sending a written cancellation request via certified mail. It's recommended to check your membership agreement for specific terms and conditions.
Members can freeze their memberships for medical or personal reasons. This can typically be done for a fee and a specified duration. Contact your home club or customer service to request a freeze. Call (949) 255-7200 or email contact@fitnessintl.com.
Club hours vary by location. Most clubs are open early in the morning until late at night, with reduced hours on weekends. Holiday hours can also vary, so it’s best to check with your local club or the LA Fitness website for specific schedules.
Yes, L.A. Fitness offers guest passes for potential members to try out the facilities. These passes can often be obtained from the L.A. Fitness website or directly from a club.
Online through your LA Fitness account or by visiting the front desk at your home club. Keeping your billing information up to date ensures uninterrupted access to the facilities.
Contact your home club’s manager or the LA Fitness customer service department for assistance. They can help resolve any issues related to billing or membership. Alternatively, call (949) 255-7200 or email contact@fitnessintl.com.
The L.A. Fitness app is available for download on both iOS and Android devices. The app provides features such as class schedules, club locator, workout tracking, and membership management. You can log in using your membership details.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 7, 2016. Updated June 24, 2026.