La Compagnie, legally DreamJet SAS, is a French airline based at Charles de Gaulle Airport in Paris, with headquarters in Le Bourget in the Paris metropolitan area. It offers all-business class flights from Paris and London Luton Airport to Newark Liberty International Airport only.
La Compagnie Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about La Compagnie
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with La Compagnie
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.La Compagnie mailing address
53, avenue Jean Jaurès
Le Bourget, France 93350
La Compagnie social media channels
La Compagnie executive customer service contacts
Primary Contact
Aufida Bourega
Manager, Customer Relations
53, avenue Jean Jaurès
Le Bourget, France 93350
aufida.bourega@lacompagnie.com
Secondary Contact
Jean-Charles Perino
Vice President, Sales and Marketing
53, avenue Jean Jaurès
Le Bourget, France 93350
jean-charles.perino@lacompagnie.com
Chief Executive
Frantz Yvelin
53, avenue Jean Jaurès
Le Bourget, France 93350
frantz.yvelin@lacompagnie.com
How can I contact La Compagnie customer service?
Email contactny@lacompagnie.com.
Does La Compagnie have an online contact form?
Yes, you can find the online contact form here.
Does La Compagnie offer travel insurance?
Travel insurance options are available through La Compagnie’s booking process. Passengers can choose to add insurance for coverage on trip cancellations, medical emergencies, and other travel-related issues.
How do I book special assistance for my flight?
Passengers requiring special assistance, such as mobility help or dietary accommodations, should contact La Compagnie customer service at least 48 hours before their flight. The airline will make arrangements to meet specific needs. Email contactny@lacompagnie.com.
What are the seating options on La Compagnie flights?
La Compagnie offers all-business-class seating with lie-flat seats. Each seat is equipped with ample space, personal entertainment, and power outlets. Specific seating arrangements and amenities can be viewed during the booking process.
What should I do if my baggage is delayed or lost?
If your baggage is delayed or lost, report it immediately to the La Compagnie service desk at the airport. They will provide a reference number and assist in tracking the luggage. Passengers can also contact customer service for updates and further assistance. Email contactny@lacompagnie.com.
Can I earn frequent flyer miles with La Compagnie?
La Compagnie offers a loyalty program called My Compagnie, where passengers can earn points for every flight. These points can be redeemed for future flights and other benefits.
What in-flight entertainment options are available?
Each seat is equipped with a personal tablet offering a variety of movies, TV shows, music, and games. Passengers also have access to free in-flight Wi-Fi for browsing and streaming.
Does La Compagnie offer in-flight meals?
Yes, La Compagnie provides complimentary gourmet meals and beverages on all flights. The menu is crafted to offer a fine dining experience with a selection of wines and champagnes.
How do I check in for my flight?
Online check-in is available 24 hours before the scheduled departure time. Passengers can check in via the La Compagnie website or mobile app. Airport check-in counters open three hours before departure and close one hour before departure.
What is La Compagnie's refund policy?
Refunds are available depending on the fare conditions. Fully flexible tickets typically offer refunds, while discounted or promotional fares may be non-refundable. Customers should check the specific terms and conditions of the ticket.
How can I change or cancel my flight?
Changes and cancellations can be made online through the La Compagnie website or by contacting customer service. Fees may apply depending on the fare class purchased and the timing of the change or cancellation. It is advisable to review the fare conditions when booking.
What is La Compagnie's baggage policy?
La Compagnie typically allows two checked bags and one carry-on bag per passenger. Each checked bag can weigh up to 32 kg (70 lbs). Carry-on luggage should not exceed 10 kg (22 lbs) and must fit in the overhead bin. Detailed information about baggage dimensions and additional fees for excess baggage can be found on the website.
How to get professional help with your La Compagnie problem
If you need help with La Compagnie, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.