La Compagnie

La Compagnie, legally DreamJet SAS, is a French airline based at Charles de Gaulle Airport in Paris, with headquarters in Le Bourget in the Paris metropolitan area. It offers all-business class flights from Paris and London Luton Airport to Newark Liberty International Airport only.

Mailing address
53, avenue Jean Jaurès
Le Bourget, France 93350
Website
lacompagnie.com/en

What you need to know about La Compagnie

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with La Compagnie

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

La Compagnie customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Aufida Bourega
Manager, Customer Relations
Secondary
Jean-Charles Perino
Vice President, Sales and Marketing
Chief Executive
Frantz Yvelin
CEO

Frequently asked questions about La Compagnie

Yes, you can find the online contact form here.
Travel insurance options are available through La Compagnie’s booking process. Passengers can choose to add insurance for coverage on trip cancellations, medical emergencies, and other travel-related issues.
Passengers requiring special assistance, such as mobility help or dietary accommodations, should contact La Compagnie customer service at least 48 hours before their flight. The airline will make arrangements to meet specific needs. Email contactny@lacompagnie.com.
La Compagnie offers all-business-class seating with lie-flat seats. Each seat is equipped with ample space, personal entertainment, and power outlets. Specific seating arrangements and amenities can be viewed during the booking process.
If your baggage is delayed or lost, report it immediately to the La Compagnie service desk at the airport. They will provide a reference number and assist in tracking the luggage. Passengers can also contact customer service for updates and further assistance. Email contactny@lacompagnie.com.
La Compagnie offers a loyalty program called My Compagnie, where passengers can earn points for every flight. These points can be redeemed for future flights and other benefits.
Each seat is equipped with a personal tablet offering a variety of movies, TV shows, music, and games. Passengers also have access to free in-flight Wi-Fi for browsing and streaming.
Yes, La Compagnie provides complimentary gourmet meals and beverages on all flights. The menu is crafted to offer a fine dining experience with a selection of wines and champagnes.
Online check-in is available 24 hours before the scheduled departure time. Passengers can check in via the La Compagnie website or mobile app. Airport check-in counters open three hours before departure and close one hour before departure.
Refunds are available depending on the fare conditions. Fully flexible tickets typically offer refunds, while discounted or promotional fares may be non-refundable. Customers should check the specific terms and conditions of the ticket.
Changes and cancellations can be made online through the La Compagnie website or by contacting customer service. Fees may apply depending on the fare class purchased and the timing of the change or cancellation. It is advisable to review the fare conditions when booking.
La Compagnie typically allows two checked bags and one carry-on bag per passenger. Each checked bag can weigh up to 32 kg (70 lbs). Carry-on luggage should not exceed 10 kg (22 lbs) and must fit in the overhead bin. Detailed information about baggage dimensions and additional fees for excess baggage can be found on the website.

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