Kylie Cosmetics Customer Service Contacts

Kylie Cosmetics is a makeup brand founded by Kylie Jenner. It sells various beauty products, such as lipsticks, eyeshadows, and highlighters.

How to reach a person at Kylie Cosmetics

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What you need to know about Kylie Cosmetics

Kylie Cosmetics customer service response times

Kylie Cosmetics customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatKylie Cosmetics does not have live chat support.
Phone supportKylie Cosmetics does not have phone support.
Email supportResponse time: Email inquiries typically take 1 to 10 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Kylie Cosmetics though its “contact us” section on Kylie Cosmetics website.  
Social mediaResponse time: Kylie Cosmetics is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Kylie Cosmetics

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Kylie Cosmetics mailing address

350 5th Avenue
19th Floor
New York, NY 10118-0110

Kylie Cosmetics loyalty program

Kylie Cosmetics offers a Rewards Program that allows members to earn points through various activities, including making purchases, following the brand on social media, and writing product reviews. These points can be redeemed for exclusive discounts on future orders. Membership is free, and you can join by creating an account on the Kylie Cosmetics website.

Kylie Cosmetics social media channels

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Kylie Cosmetics executive customer service contacts

Primary Contact
Lucy Graham
Director of Brand Marketing & Content at Kylie Jenner Brands
350 5th Avenue
19th Floor
New York, NY 10118-0110
lucy@kyliecosmetics.com

LinkedIn

Chief Executive
Anna von Bayern
350 5th Avenue
19th Floor
New York, NY 10118-0110

Kylie Cosmetics customer service policies

How does Kylie Cosmetics protect my personal data?

Kylie Cosmetics takes steps to protect personal data by outlining the collection, use, and sharing of customer information in its privacy policy. It uses secure methods to process transactions and offer transparency regarding the use of personal data for services, marketing, and website improvement. The policy also highlights the rights of users concerning their data.

What is Kylie Cosmetics return and refund policy?

Refunds or returns are generally not offered unless the product arrives damaged. Kylie Cosmetics has a strict no-return, no-exchange policy, with all sales considered final. If an item arrives damaged, customers must contact customer service within 48 hours of receiving their order. They are required to provide photos of the damaged product and a screenshot of their order confirmation. To start this process, customers can visit the “Contact Us” section on the Kylie Cosmetics website.

What are Kylie Cosmetics terms of use?

Kylie Cosmetics’ Terms of Use govern the use of their website, products, and services. It includes provisions on user conduct, intellectual property rights, disclaimers, and limits on liability. Customers are also informed about how their personal information is handled. The terms specify that products sold are final, with limited exceptions for damaged items. Disputes are subject to arbitration, waiving rights to a class action.

How do I track my Kylie Cosmetics order?

To track your order visit the website and choose between domestic or international shopping options. You will need to provide your order number and email or tracking number to complete the process.

Frequently asked questions about Kylie Cosmetics

Who owns Kylie Cosmetics?

Kylie Cosmetics was founded by Kylie Jenner in 2014. In 2020, Coty Inc., a multinational beauty company, acquired a 51% stake.

Who is Kylie?

Kylie Jenner is a public figure known for her involvement in reality television and her business ventures. She became widely known through the series “Keeping Up with the Kardashians” and later expanded into the beauty industry with her cosmetics brand, Kylie Cosmetics.

Who is the Chief Financial Officer of Kylie Cosmetics?

The Chief Financial Officer (CFO) of Kylie Cosmetics is Laurent Mercier.

What other brands does Kylie Cosmetics own?

  • Kylie Skin: Launched in 2019, Kylie Skin offers a range of skincare products designed to complement the cosmetics line.
  • Kylie Baby: Introduced in 2021, Kylie Baby focuses on baby care products, including shampoos, conditioners, and lotions.
  • Khy: In 2023, Kylie Jenner launched Khy, a fashion label that reflects her personal style and aims to make high fashion accessible.

How to get professional help with your Company problem

If you need help with Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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