KVD Beauty Customer Service Contacts

KVD Beauty is a cosmetics brand known for its vegan and cruelty-free makeup products, offering a range of bold and artistic beauty items.

How to reach a person at KVD Beauty

KVD Beauty Responsiveness rating

rating
3/5

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What you need to know about KVD Beauty

KVD Beauty’s customer service is generally noted for being helpful and responsive, with support available through email and online forms, though some customers mention occasional delays in resolution times or order issues.

KVD Beauty customer service response times

KVD Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Email supportResponse time: Typically 1 to 2 business days, but delays can occur during peak periods or holidays. Email customerservice@kvdveganbeauty.com.
Phone supportResponse time: Immediate during operating hours, depending on call volume. Available Monday to Friday 9 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. (all times Eastern.) 
Social mediaResponse time: KVD Beauty is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with KVD Beauty

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

KVD Beauty mailing address

425 Market Street
19th Floor
San Francisco, CA 94105

KVD Beauty loyalty program

KVD Beauty does not have a general loyalty program.

KVD Beauty social media channels

X


KVD Beauty executive customer service contacts

Primary Contact
Andrea Carrillo
Senior Manager, Product Development for KVD & Lip Lab
425 Market Street
19th Floor
San Francisco, CA 94105
andrea.carrillo@kendobrands.com

LinkedIn

Secondary Contact
Elika Sudo
Director Global Marketing
425 Market Street
19th Floor
San Francisco, CA 94105
elika.sudo@kendobrands.com

LinkedIn

Chief Executive
Kristin Walcott
425 Market Street
19th Floor
San Francisco, CA 94105
kristin.walcott@kendobrands.com

LinkedIn

KVD Beauty customer service policies

What does KVD Beauty's privacy policy cover?

The privacy policy explains how KVD Beauty collects, uses, and protects personal information provided by customers. It details the types of data collected, such as name, email, and payment details, as well as how this information is used for order processing, customer service, and marketing. The policy also outlines users’ rights to access, update, or delete their data and how to opt out of marketing communications.

What is included in the terms of use?

The terms of use govern how customers can interact with the KVD Beauty website and its content. It includes guidelines for using the site, prohibiting unlawful activities such as unauthorized copying of content or fraudulent use of the website. The terms also address intellectual property rights, disclaimers, and liability limitations.

How does the accessibility policy ensure inclusivity?

The accessibility policy ensures that KVD Beauty’s website is usable by individuals with disabilities. It outlines efforts to comply with accessibility standards, such as providing alternative text for images and compatibility with screen readers. The policy also includes contact information for reporting accessibility issues and seeking assistance.

How can the shipping selfhelp link assist with orders?

The shipping selfhelp link provides information about delivery options, costs, and estimated timeframes. It also includes details on international shipping availability and tracking processes.

  • Visit the shipping page.
  • Review the available shipping methods and costs.
  • Use the provided tracking tools to monitor order status.

What does the returns and exchanges selfhelp link offer?

The returns and exchanges link explains the policy for returning or exchanging products. It includes conditions such as timeframes, product eligibility, and steps to initiate a return or exchange.

  • Navigate to the returns and exchanges page.
  • Read the return policy details to ensure eligibility.
  • Follow the instructions to request a return label or exchange item.

How can the store locator selfhelp link help find products nearby?

The store locator helps customers find physical retail locations that carry KVD Beauty products. It also includes directions and contact details for nearby stores.

  • Open the store locator page.
  • Enter a city, state, or ZIP code in the search field.
  • View the list of stores and their addresses on the map.

What can the gift cards selfhelp link be used for?

The gift cards link provides options to purchase digital gift cards and redeem them during checkout. It also includes balance-checking tools and usage guidelines.

  • Go to the gift cards page.
  • Select the desired gift card value and proceed to checkout.
  • Follow the redemption instructions at checkout for online purchases.
Frequently asked questions about KVD Beauty

Who owns KVD Beauty?

KVD Beauty is owned by Kendo Brands.

How can I contact KVD Beauty customer service?

Call KVD Beauty customer service at (844) 500-5832 or email customerservice@kvdveganbeauty.com.

Does KVD Beauty have an online contact form?

Yes, you can find KVD Beauty’s online contact form here.

When can I contact KVD Beauty customer service?

Contact KVD Beauty customer service Monday to Friday 9 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. (all times Eastern.)

How to get professional help with your KVD Beauty problem

If you need help with KVD Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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