Kroger Customer Service Contacts

The Kroger Company is an American supermarket chain. The company is based in Cincinnati, Ohio.

How to reach a person at Kroger

Customer service:  (480) 463-8389

Toll Free: (800) 576-4377

Kroger Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Kroger

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Kroger

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Kroger’s mailing address

1014 Vine Street
Cincinnati, OH 45202-1100

Kroger’s social media channels


Kroger’s executive customer service contacts

Primary Contact
Megan Shaffer
Vice President Of Retail Operations
1014 Vine Street
Cincinnati, OH 45202-1100
[email protected]

Secondary Contact
Mary Ellen Adcock
Senior Vice President Retail Operations
1014 Vine Street
Cincinnati, OH 45202-1100
[email protected]

Michael J. Donnelly
Executive Vice President and Chief Operating Officer
1014 Vine Street
Cincinnati, OH 45202-1100
[email protected]

Chief Executive
Rodney McMullen
1014 Vine Street
Cincinnati, OH 45202-1100
[email protected]

Frequently asked questions about Kroger

How can I contact Kroger customer service?

Does Kroger have an online contact form?

Yes, you can find the online contact form here.

How can I access my Kroger account?

You can use your digital account by downloading the app.

How to get professional help with your Kroger problem

If you need help with Kroger, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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