The Kroger Company is an American supermarket chain. The company is based in Cincinnati, Ohio.
Kroger Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Kroger
What you need to know about Kroger
Kroger generally responds to customer service in a satisfactory manner.
- Kroger’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kroger with our insider guide or through our executive contacts.
- Kroger’s customer service policies are standard. Here are our frequently asked questions about Kroger.
Kroger customer service response times
Kroger’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
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How to resolve a problem with Kroger
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Kroger mailing address
1014 Vine Street
Cincinnati, OH 45202-1100
Kroger loyalty program
Kroger has a free Kroger Plus loyalty program that offers fuel points, digital coupons, and member-only discounts. They also offer Kroger Boost, a paid membership with free delivery and 2× fuel points, starting at $59/year.
Kroger social media channels
Kroger executive customer service contacts
Primary Contact
Megan Shaffer
Vice President of Retail Operations
1014 Vine Street
Cincinnati, OH 45202-1100
Megan.Shaffer@kroger.com
Secondary Contact
Mary Ellen Adcock
Senior Vice President Retail Operations
1014 Vine Street
Cincinnati, OH 45202-1100
Mary.Adcock@kroger.com
Michael J. Donnelly
Executive Vice President and Chief Operating Officer
1014 Vine Street
Cincinnati, OH 45202-1100
Michael.Donnelly@kroger.com
Chief Executive
Rodney McMullen
1014 Vine Street
Cincinnati, OH 45202-1100
rodney.mcmullen@kroger.com
Company customer service policies
Company self-service links
How can I contact Kroger customer service?
Call (800) 576-4377or email customerservice@kroger.com.
Does Kroger have an online contact form?
Yes, you can find the online contact form here.
How can I access my Kroger account?
You can use your digital account by downloading the app.
How to get professional help with your Kroger problem
If you need help with Kroger, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Kroger?
Submit your review | |
The food is great but Kroger customer service is horrible. I have spent 3 days trying to resolve a simple issue , placed on hold repeatedly , passed around all without any resolution. They have a script and keep you on phone for 50 minutes then tell you to call back tomorrow,
