Krispy Kreme

Krispy Kreme is an American doughnut company known for producing and selling a variety of doughnuts and coffee.

Telephone
Main : (800) 457-4779
Mailing address
P.O. Box 83
Winston-Salem, NC 27102
Website
krispykreme.com

What you need to know about Krispy Kreme

Krispy Kreme generally responds to customer service in a satisfactory manner.

How to resolve a problem with Krispy Kreme

Try self-service first

Use our proven resolution methods, or Krispy Kreme’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Krispy Kreme respond?

Phone support
Krispy Kreme customer service is available 24/7.
Email support
Krispy Kreme does not offer email support.
Live chat support
Krispy Kreme does not have live chat support, but you can contact the company via its online contact form.
Social media
Krispy Kreme is available on social media platforms such as Facebook and LinkedIn.
Help center/FAQ
Krispy Kreme's FAQ is available on its website.
Verified contacts

Krispy Kreme customer service executives

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Primary
Nicola Steele
Chief Operating Officer
Secondary
Robert Ensley
Director of Customer Service
Chief Executive
Josh Charlesworth

Krispy Kreme customer service policies

Krispy Kreme's privacy policy outlines how it collects, uses, and shares personal information through its websites and mobile applications. The company gathers data such as contact details, payment information, and usage patterns to provide services, process transactions, and communicate with users. This information may be shared with third-party service providers, franchisees, and legal authorities as necessary. Krispy Kreme also employs cookies and similar technologies to enhance user experience and analyze site usage. Users have rights regarding their data, including access and deletion requests, and can manage preferences through available tools. The policy applies to U.S. residents and does not cover practices of independent franchisees.

Krispy Kreme loyalty program

Krispy Kreme has a free Krispy Kreme Rewards program in the U.S. where members earn 10 points per $1 spent, which can be redeemed for doughnuts, drinks, and treats. Members also get perks like a welcome reward, birthday treat, and special offers.

Frequently asked questions about Krispy Kreme

Krispy Kreme is primarily owned by JAB Holding Company, a Luxembourg-based investment firm that holds approximately 43% of the company's shares. JAB Holding is controlled by the Reimann family, who also own other major brands such as Panera Bread and Keurig Dr Pepper.
Call Krispy Kreme customer service at (800) 457-4779.
Krispy Kreme customer service is available 24/7.
Yes, you can find Krispy Kreme's online contact form here.

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