Koodo Mobile
Koodo Mobile is a Canadian mobile phone service provider.
Telephone
Toll Free : (866) 995-6636
Mailing address
PO Box 11005Succursale Postale Centreville, Montréal, QC H3C 4T5, Canada
Website
koodomobile.com/enWhat you need to know about Koodo Mobile
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Koodo Mobile
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Koodo Mobile customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Olga Mezzanotte
Director
Frequently asked questions about Koodo Mobile
Call (866) 995-6636.
Monday to Friday 10 a.m. to 9 p.m., Saturday and Sunday 9 a.m. to 8 p.m. (all times Eastern).
Yes, you can find the online contact form here.
You can check your account balance through the Koodo Mobile app, by logging into your account on the website, or by dialing *611 from your Koodo mobile phone.
Yes, you can change or upgrade your plan by logging into your account on the Koodo Mobile website, visiting a Koodo store, or contacting customer service at (866) 995-6636.
Contact Koodo Mobile customer service immediately at (866) 995-6636 to report your lost or stolen phone. The agent can assist with suspending service and arranging for a replacement SIM card or phone.
If your Koodo Mobile phone isn't working properly, there are a few steps you can take to troubleshoot common issues. First, ensure your phone is fully charged and reboot it. If you're experiencing network issues, try toggling Airplane Mode on and off. For connectivity issues, check if Wi-Fi or mobile data is enabled. You can also visit Koodo’s support page for more detailed troubleshooting tips or contact Koodo Mobile customer service for further assistance. If the issue persists, you may need to reset your phone to factory settings or visit a Koodo store.
You can pay your bill online using your Koodo account through the Koodo self-serve website or the Koodo app. Log in to your account, go to the "Billing" section, and follow the prompts to pay using a credit card or debit card. Alternatively, you can visit a Koodo store to make an in-person payment using cash or card. Koodo Mobile also offers automatic payment options.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 17, 2024. Updated November 29, 2024.