Koodo Mobile is a Canadian mobile phone service provider.
Koodo Mobile Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Koodo Mobile
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Koodo Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Koodo Mobile mailing address
PO Box 11005
Succursale Postale Centreville, Montréal, QC H3C 4T5, Canada
Koodo Mobile executive customer service contacts
Primary Contact
Olga Mezzanotte
Director
PO Box 11005
Succursale Postale Centreville, Montréal, QC H3C 4T5, Canada
olga.mezzanottekoodomobile.com
Secondary Contact
Arslan Shahid
Lead Experience Director
PO Box 11005
Succursale Postale Centreville, Montréal, QC H3C 4T5, Canada
arslan.shahidkoodomobile.com
Chief Executive
Lise Doucet
PO Box 11005
Succursale Postale Centreville, Montréal, QC H3C 4T5, Canada
lise.doucet@koodomobile.com
How can I contact Koodo Mobile customer service?
Call (866) 995-6636.
When can I contact Koodo Mobile customer service?
Monday to Friday 10 a.m. to 9 p.m., Saturday and Sunday 9 a.m. to 8 p.m. (all times Eastern).
Does Koodo Mobile have an online contact form?
Yes, you can find the online contact form here.
How can I check my Koodo Mobile account balance?
You can check your account balance through the Koodo Mobile app, by logging into your account on the website, or by dialing *611 from your Koodo mobile phone.
Can I change or upgrade my Koodo Mobile plan?
Yes, you can change or upgrade your plan by logging into your account on the Koodo Mobile website, visiting a Koodo store, or contacting customer service at (866) 995-6636.
What should I do if my Koodo Mobile phone is lost or stolen?
Contact Koodo Mobile customer service immediately at (866) 995-6636 to report your lost or stolen phone. The agent can assist with suspending service and arranging for a replacement SIM card or phone.
How do I troubleshoot my Koodo Mobile phone if it's not working?
If your Koodo Mobile phone isn’t working properly, there are a few steps you can take to troubleshoot common issues. First, ensure your phone is fully charged and reboot it. If you’re experiencing network issues, try toggling Airplane Mode on and off. For connectivity issues, check if Wi-Fi or mobile data is enabled. You can also visit Koodo’s support page for more detailed troubleshooting tips or contact Koodo Mobile customer service for further assistance. If the issue persists, you may need to reset your phone to factory settings or visit a Koodo store.
How can I pay my Koodo Mobile bill online or in-store?
You can pay your bill online using your Koodo account through the Koodo self-serve website or the Koodo app. Log in to your account, go to the “Billing” section, and follow the prompts to pay using a credit card or debit card. Alternatively, you can visit a Koodo store to make an in-person payment using cash or card. Koodo Mobile also offers automatic payment options.
How to get professional help with your Koodo Mobile problem
If you need help with Koodo Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.