Kona Bicycle is a bike brand that designs and manufactures mountain, road, and commuter bicycles.
Kona Bicycle Responsiveness rating
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What you need to know about Kona Bicycle
Customer service experiences with Kona Bicycle can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Kona Bicycle’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kona Bicycle with our insider guide or through our executive contacts.
- Kona Bicycle’s customer service policies are standard. Here are our frequently asked questions about Kona Bicycle.
Kona Bicycle customer service response times
Kona Bicycle’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Kona Bicycles’ headquarters in Ferndale, Washington, operates Monday through Friday, 8 a.m. to 4 p.m. Pacific time. Response times may vary depending on call volume. Call Kona Bicycles at (800) 566-2872. |
| Email support | Response times via email may vary based on inquiry and volume. Email Kona Bicycles at konausa@konaworld.com. |
| Online contact form | Response times via the online contact form may vary based on inquiry volume. |
| Live chat support | Kona Bicycles does not provide live chat support. |
| Social media | Kona maintains active profiles on social media platforms like Facebook, X, and Instagram. Response times may vary based on inquiry volume and platform engagement. |
How to resolve a problem with Kona Bicycle
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kona Bicycle mailing address
2455 Salashan
Ferndale, WA 98248
Kona Bicycle executive customer service contacts
Primary Contact
Jake Heilbron
Co-Owner
2455 Salashan
Ferndale, WA 98248
jheilbron@konaworld.com
Secondary Contact
Matthew Shelton
Director of Product and Global Production
2455 Salashan
Ferndale, WA 98248
mshelton@konaworld.com
Alternative Contact
Dan Gerhard
Co-Owner
2455 Salashan
Ferndale, WA 98248
dgerhard@konaworld.com
Who owns Kona Bicycle?
Kona Bicycle Company is owned by its original founders, Dan Gerhard and Jacob Heilbron. They established the company in 1988 and sold it to Kent Outdoors in 2021. However, in May 2024, Gerhard and Heilbron repurchased Kona, returning it to its roots as a rider-owned and operated brand.
How can I contact Kona Bicycle customer service?
Call Kona Bicycle customer service at (800) 566-2872 or email konausa@konaworld.com.
When can I contact Kona Bicycle customer service?
Contact Kona Bicycle customer service Monday through Friday, 8 a.m. to 4 p.m. Pacific time.
How to get professional help with your Kona Bicycle problem
If you need help with Kona Bicycle, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.