Kohl’s is a retail store that offers rewards through its loyalty program.
Kohl's Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Kohl’s
We receive few complaints about Kohl’s. Here’s one where the company accidentally marked their products with the wrong price.
How to resolve a problem with Kohl’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kohl’s prides itself on a “no hassle” returns policy.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Kohl’s mailing address
N 56 W 17000 Ridgewood Dr.
Menomonee Falls, WI 53051
Kohl’s social media channels
Kohl’s executive customer service contacts
Primary Contact
Pamela Sviatoslavsky
Director of Customer Service and Active Customer Engagement
N 56 W 17000 Ridgewood Dr.
Menomonee Falls, WI 53051
pamela.sviatoslavsky@kohls.com
Chief Executive
Tom Kingsbury
N 56 W 17000 Ridgewood Dr.
Menomonee Falls, WI 53051
tom.kingsbury@kohls.com
How can I contact Kohl's customer service?
Call (855) 564-5705.
What is the telephone number for Kohl's charge related issues?
Call (855) 564-5748.
What is the telephone number for Kohl's Yes2You rewards?
Call (855) 564-5751.
Does Kohl's have an online contact form?
Yes, you can find the online contact form here.
When can I contact Kohl's customer service?
Monday to Saturday, 7 a.m. to 9 p.m.; Sunday 10 a.m. to 9 p.m. (all times Central).
How to get professional help with your Kohl's problem
If you need help with Kohl's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.