Kohl’s Customer Service Contacts

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The company is headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating 1,162 stores in 49 states. Kohl’s is America’s largest department store chain by the number of stores as of February 2013. As of 2013, Kohl’s is the second largest U.S. department store company by retail sales.

Responsiveness rating

rating
3/5

What you need to know about Kohl's

We receive few complaints about Kohl's. The company accidentally marked their products at the wrong price.

How to resolve a problem with Kohl's

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Kohl’s prides itself on a “no hassle” returns policy.

Address

North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
https://www.kohls.com/


Phone Contacts

Main: (262) 703-7000
Customer Service: (855) 564-5705
Toll Free: (855) 564-5705

Kohl’s Charge related issues: (855) 564-5748

Yes2You Rewards: (855) 564-5751

Kohls.com orders, shipping, tracking or returns:  (855) 564-5705


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Pamela Sviatoslavsky
Director of Customer Service and Active Customer Engagement
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]

Secondary Contact
Greg Revelle
Senior Executive Vice President, Chief Marketing Officer
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]

Michelle Gass
President
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]

Chief Executive
Michelle Gass
CEO
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]