The company is headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating 1,162 stores in 49 states. Kohl’s is America’s largest department store chain by the number of stores as of February 2013. As of 2013, Kohl’s is the second largest U.S. department store company by retail sales.
Responsiveness rating
What you need to know about Kohl's
We receive few complaints about Kohl's. The company accidentally marked their products at the wrong price.
How to resolve a problem with Kohl's
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kohl’s prides itself on a “no hassle” returns policy.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
https://www.kohls.com/
Phone Contacts
Main: (262) 703-7000
Customer Service: (855) 564-5705
Toll Free: (855) 564-5705
Kohl’s Charge related issues: (855) 564-5748
Yes2You Rewards: (855) 564-5751
Kohls.com orders, shipping, tracking or returns: (855) 564-5705
Social Media Contacts
Executive Contacts
Primary Contact
Pamela Sviatoslavsky
Director of Customer Service and Active Customer Engagement
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
Secondary Contact
Greg Revelle
Senior Executive Vice President, Chief Marketing Officer
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
Michelle Gass
President
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
Chief Executive
Michelle Gass
CEO
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
This contact was published on December 13, 2015 and updated on November 3, 2023.