Kikoff is a subscription-based platform designed to help users build and improve their credit.
Kikoff Responsiveness rating
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What you need to know about Kikoff
The company responds to most customer complaints in a satisfactory manner.
- Kikoff’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kikoff with our insider guide or through its executive contacts.
- Kikoff’s customer service policies are standard. Here are our frequently asked questions about Kikoff.
Kikoff customer service response times
Kikoff’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Kikoff’s customer service phone response times may vary depending on call volume, time of day, and the nature of the inquiry. Call Kikoff customer service at (844) 741-9292. |
| Email support | Kikoff’s customer service email support is available to assist with inquiries and issues. Users can expect a response within 24 to 48 hours, depending on the volume of inquiries. Email Kikoff at support@kikoff.com. |
| Live chat | Kikoff’s customer service offers live chat support through user accounts on the website. Log in to an account and navigate to the “Get Help” section, where users can engage with the customer support team. |
| Social media | Kikoff is active on social media platforms such as Instagram, Facebook, X, LinkedIn, TikTok, YouTube, and Pinterest. While the company may monitor these platforms for general engagement, it is advisable to use its dedicated support channels for assistance. Here’s how to reach Kikoff via social media. |
| Help center/FAQ | Kikoff’s customer service through the help center/FAQ offers immediate assistance to common questions and issues. |
How to resolve a problem with Kikoff
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Kikoff mailing address
75 Broadway
Suite 226
San Francisco, CA 94111
Kikoff loyalty program
Kikoff does not have a loyalty program.
Kikoff social media channels
Kikoff executive customer service contacts
Primary Contact
Jennifer Bel
Director of Operations
75 Broadway
Suite 226
San Francisco, CA 94111
jennifer@kikoff.com
Alternative Contact
Christophe Chong
Co-Founder and CTO
75 Broadway
Suite 226
San Francisco, CA 94111
christophe@kikoff.com
Chief Executive
Cynthia Chen
75 Broadway
Suite 226
San Francisco, CA 94111
cynthia@kikoff.com
Kikoff customer service policies
What is Kikoff's privacy policy?
Kikoff’s privacy policy outlines how the company uses, collects, and protects personal information. It also describes practices regarding data sharing and security.
What are Kikoff's terms of service?
Kikoff’s terms of service describe the conditions for using the products and services, including the Kikoff Credit Account and Secured Credit Card.
Kikoff self-service links
How can I track my credit score progress through Kikoff’s website?
Visit the website, log into your account, and navigate to the “Credit Progress” section.
Can I update my personal information on Kikoff's website?
Yes, visit the website, log into your account, navigate to the “Profile” section to update your personal information, such as your address or phone number.
Can I update my billing information through Kikoff's website?
Yes, visit the website, log into your account, navigate to the “Billing” section to update your billing information.
How can I contact Kikoff customer service?
To contact Kikoff call (844) 741-9292 or email support@kikoff.com.
Does Kikoff have an online chat service?
Yes, account holders can contact Kikoff via an online chat service.
Can I apply for a Kikoff Credit Card through the website?
Yes, visit the website, log into your account, navigate to the “Products” section, to apply for the Kikoff Credit Card.
How to get professional help with your Kikoff problem
If you need help with Kikoff, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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