Keen designs and sells footwear and accessories, mainly for outdoor use.
KEEN Responsiveness rating
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What you need to know about KEEN
Customer service experiences with KEEN can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- KEEN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with KEEN with our insider guide or through our executive contacts.
- KEEN’s customer service policies are standard. Here are our frequently asked questions about KEEN.
KEEN customer service response times
KEEN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically the fastest option, with response times ranging from a few minutes to an hour during business hours. KEEN is available Monday through Friday from 6 a.m. to 5 p.m. Pacific time. Call (866) 676-5336. |
| Email support | Responses may take anywhere from a few hours to a couple of business days, depending on inquiry volume. Email info@keenfootware.com. |
| Online contact form | Responses via the online contact form are similar to email, response times can vary but usually take one to two business days. |
| Live chat support | Often provides immediate assistance or a short wait time. Live chat support is available 24/7. |
| Social media | Response times via social media vary; some inquiries receive replies within a few hours, while others may take longer or require follow-up through another channel. |
How to resolve a problem with KEEN
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
KEEN mailing address
515 NW 13th Avenue
Portland, OR 97209
KEEN loyalty program
KEEN offers a loyalty program called KEEN Corps, which rewards members for volunteering, donating to grassroots organizations, and shopping on the KEEN website. Members earn points through these activities and can redeem them for exclusive products, events, and special shopping access.
KEEN social media channels
KEEN executive customer service contacts
Primary Contact
Dana Schwartz
SVP, Global Direct to Consumer and Digital
515 NW 13th Avenue
Portland, OR 97209
dana.schwartz@keenfootwear.com
Secondary Contact
Kate Sweeney
CFO
515 NW 13th Avenue
Portland, OR 97209
kate.sweeney@keenfootwear.com
Chief Executive
Rory Fuerst
515 NW 13th Avenue
Portland, OR 97209
rory.fuerst@keenfootwear.com
How can I contact KEEN customer service?
Call KEEN customer service at (866) 676-5336 or email info@keenfootware.com.
Does KEEN customer service have an online contact form?
Yes, you can find the online contact form here.
When can I contact KEEN customer service?
KEEN customer service is available Monday through Friday from 6 a.m. to 5 p.m. Pacific time.
How to get professional help with your KEEN problem
If you need help with KEEN, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
