KEEN

Keen designs and sells footwear and accessories, mainly for outdoor use.

Telephone

Main : (866) 676-5336

info@keenfootware.com

Mailing address

515 NW 13th Avenue
Portland, OR 97209

Website

keenfootware.com

What you need to know about KEEN

Customer service experiences with KEEN can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

KEEN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with KEEN with our insider guide or through our executive contacts.
KEEN's customer service policies are standard. Here are our frequently asked questions about KEEN.

How to resolve a problem with KEEN

Try self-service first

Use our proven resolution methods, or KEEN’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does KEEN respond?

Phone support

Typically the fastest option, with response times ranging from a few minutes to an hour during business hours.

KEEN is available Monday through Friday from 6 a.m. to 5 p.m. Pacific time.

Call (866) 676-5336.

Email support

Responses may take anywhere from a few hours to a couple of business days, depending on inquiry volume.

Email info@keenfootware.com.

Online contact form

Responses via the online contact form are similar to email, response times can vary but usually take one to two business days.

Live chat support

Often provides immediate assistance or a short wait time. Live chat support is available 24/7.

Social media

Response times via social media vary; some inquiries receive replies within a few hours, while others may take longer or require follow-up through another channel.

Verified contacts

KEEN customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Dana Schwartz

SVP, Global Direct to Consumer and Digital

dana.schwartz@keenfootwear.com

Secondary

Kate Sweeney

CFO

kate.sweeney@keenfootwear.com

Chief Executive

Rory Fuerst

Chief Executive

rory.fuerst@keenfootwear.com

KEEN self-service links

Visit the order tracking page, enter your order number and email address, and click "Track Order." You'll see the current status and shipping details for your purchase.

KEEN customer service policies

KEEN's privacy policy explains how the company collects, uses, processes, and discloses personal information. Collected data may include names, email addresses, phone numbers, usernames, passwords, birth dates, billing and shipping addresses, and payment details. The company uses this information to process orders, provide customer support, send marketing communications, and improve services. Personal information may be shared with third-party service providers for business operations, but the company does not sell personal data. Security measures are in place to protect personal information, and users have options to manage data preferences.

KEEN loyalty program

KEEN offers a loyalty program called KEEN Corps, which rewards members for volunteering, donating to grassroots organizations, and shopping on the KEEN website. Members earn points through these activities and can redeem them for exclusive products, events, and special shopping access.

Frequently asked questions about KEEN

Call KEEN customer service at (866) 676-5336 or email info@keenfootware.com.

Yes, you can find the online contact form here.

KEEN customer service is available Monday through Friday from 6 a.m. to 5 p.m. Pacific time.

Outdated info? Report it here