Karisma Hotels & Resorts is a hospitality group that manages a range of hotels and resorts in various international locations, including Mexico and the Caribbean.
What you need to know about Karisma Hotels & Resorts
Customer feedback on Karisma Hotels & Resorts’ service is mixed. Some guests report issues with booking and cancellations, with complaints about poor assistance and refund difficulties. There have also been reports of scams involving fraudulent entities posing as Karisma affiliates. While some customers face challenges with service, others have had satisfactory experiences.
- Karisma Hotels & Resorts’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Karisma Hotels & Resorts with our insider guide or through our executive contacts.
- Karisma Hotels & Resorts’s customer service policies are standard. Here are our frequently asked questions about Karisma Hotels & Resorts.
Karisma Hotels & Resorts customer service response times
Karisma Hotels & Resorts’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Phone support is available, but customers have mixed experiences. Some report efficient assistance with bookings and inquiries. Others complain about long wait times and difficulties reaching a representative, especially for cancellation or refund requests. Call (866) 527-4762. |
Email support | Email responses can take anywhere from a few hours to several days. Customers seeking refunds or booking modifications report slower response times. Some emails reportedly go unanswered, requiring follow-ups. Email customerservices@karismahotels.com. |
Online contact form | Response times on the online contact form vary depending on the nature of the request. Some customers receive replies within 24 to 48 hours, while others experience significant delays. Resolution of issues via this method is often slower compared to direct phone or chat support. |
Live chat support | Live chat support is not available. |
Social media | Social media response times on platforms like Facebook and Instagram can vary. Some guests report quick responses to general inquiries, while others mention delays in resolving issues. Public complaints sometimes receive faster attention, but private messages may take longer to get a response. |
How to resolve a problem with Karisma Hotels & Resorts
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Karisma Hotels & Resorts mailing address
3191 Coral Way
Coral Gables, FL 33145
Karisma Hotels & Resorts executive customer service contacts
Primary Contact
Monika Maria Hidalgo Rodriguez
Customer Service Manager
3191 Coral Way
Coral Gables, FL 33145
mrodriguez@karismahotels.com
Secondary Contact
Sasa Milojevic
3191 Coral Way
Coral Gables, FL 33145
smilojevic@karismahotels.com
Chief Executive
Esteban Velasquez Wilhelm
3191 Coral Way
Coral Gables, FL 33145
ewilhelm@karismahotels.com
How can I contact Karisma Hotels & Resorts?
Call Karisma Hotels & Resorts at (866) 527-4762 or email customerservices@karismahotels.com.
When can I contact Karisma Hotels & Reservations?
Karisma Hotels & Reservations is available 24/7.
How can I modify or cancel my reservation?
You can manage your booking through the website or by contacting customer service at (866) 527-4762 or email customerservices@karismahotels.com. Cancellation policies vary based on the reservation type.
How to get professional help with your Karisma Hotels & Resorts problem
If you need help with Karisma Hotels & Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.