Karisma Hotels & Resorts Customer Service Contacts

Karisma Hotels & Resorts is a hospitality group that manages a range of hotels and resorts in various international locations, including Mexico and the Caribbean.

How to reach a person at Karisma Hotels & Resorts

Karisma Hotels & Resorts Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Karisma Hotels & Resorts

What you need to know about Karisma Hotels & Resorts

Customer feedback on Karisma Hotels & Resorts’ service is mixed. Some guests report issues with booking and cancellations, with complaints about poor assistance and refund difficulties. There have also been reports of scams involving fraudulent entities posing as Karisma affiliates. While some customers face challenges with service, others have had satisfactory experiences.

Karisma Hotels & Resorts customer service response times

Karisma Hotels & Resorts’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPhone support is available, but customers have mixed experiences. Some report efficient assistance with bookings and inquiries. Others complain about long wait times and difficulties reaching a representative, especially for cancellation or refund requests. Call (866) 527-4762.
Email supportEmail responses can take anywhere from a few hours to several days. Customers seeking refunds or booking modifications report slower response times. Some emails reportedly go unanswered, requiring follow-ups. Email customerservices@karismahotels.com.
Online contact formResponse times on the online contact form vary depending on the nature of the request. Some customers receive replies within 24 to 48 hours, while others experience significant delays. Resolution of issues via this method is often slower compared to direct phone or chat support.
Live chat supportLive chat support is not available.
Social mediaSocial media response times on platforms like Facebook and Instagram can vary. Some guests report quick responses to general inquiries, while others mention delays in resolving issues. Public complaints sometimes receive faster attention, but private messages may take longer to get a response.

How to resolve a problem with Karisma Hotels & Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Karisma Hotels & Resorts mailing address

3191 Coral Way
Coral Gables, FL 33145

Karisma Hotels & Resorts loyalty program

Karisma Hotels & Resorts offers a loyalty program for its guests called Karisma Insider This program provides members with exclusive perks.

Karisma Hotels & Resorts social media channels

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Karisma Hotels & Resorts executive customer service contacts

Primary Contact
Monika Maria Hidalgo Rodriguez
Customer Service Manager
3191 Coral Way
Coral Gables, FL 33145
mrodriguez@karismahotels.com

LinkedIn

Secondary Contact
Sasa Milojevic
3191 Coral Way
Coral Gables, FL 33145
smilojevic@karismahotels.com

LinkedIn

Chief Executive
Esteban Velasquez Wilhelm
3191 Coral Way
Coral Gables, FL 33145
ewilhelm@karismahotels.com

LinkedIn

Karisma Hotels & Resorts customer service policies

What is Karisma Hotels & Reservations accessibility statement?

Karisma Hotels & Resorts is dedicated to ensuring its website is accessible to individuals with disabilities. The company have implemented the UserWay Website Accessibility Widget, powered by a dedicated accessibility server, to enhance compliance with the Web Content Accessibility Guidelines (WCAG 2.1). Users can activate the accessibility menu by pressing the tab key upon page load or by clicking the accessibility icon located at the bottom right corner of the website. Despite ongoing efforts to improve accessibility, some content may not yet fully meet the strictest standards due to technological constraints. Karisma Hotels & Resorts regularly scans the site with UserWay’s Accessibility Scanner to identify and address potential barriers. If users encounter difficulties or require assistance, they are encouraged to contact the company during normal business hours for support.

What is Karisma Hotels & Reservations terms of use?

Karisma Hotels & Resorts’ terms of use outline the conditions for accessing and using the website. By engaging with the site, users agree to comply with these terms and the accompanying Privacy Policy. The website and its content are owned by Karisma Hotels and Resorts Corporation, Ltd., its subsidiaries, or third-party partners. Users are prohibited from unauthorized reproduction or adaptation of website materials. The company reserves the right to modify these terms at any time without prior notice. The website may contain links to third-party sites for user convenience; however, Karisma is not responsible for the content or availability of these external sites. The terms of use include provisions on user-contributed content, account security, disclaimers of warranties, limitations of liability, indemnification, and dispute resolution through arbitration. Users are encouraged to review these terms periodically to stay informed of any updates.

What is Karisma Hotels & Reservations privacy poiicy?

Karisma Hotels & Resorts’ privacy policy explains how it collects, uses, stores, and shares personal data from website users and guests. It covers information gathered through cookies and other technologies and clarifies how this data is used for services like bookings and customer support. The policy also addresses the handling of children’s data, links to other websites, and how users can access and correct their personal information. Users consent to the policy by using the website or staying at Karisma properties. Updates to the policy may occur over time.

What is Karisma Hotels & Reservations non-refundable rates stipulation?

  • A non-refundable deposit equal to 1 night’s stay is required at booking (up to $3,000 for signature suites).
  • Full payment for flights is required at booking.
  • Full payment for stays within 30 days of arrival or under specific promotions may also be required.
  • Final non-refundable payment is due 30 days before arrival.
  • Reservations without full payment less than 30 days before arrival may be canceled automatically.

What is Karisma Hotels & Reservations Flex Pass?

  • Flex Pass allows you to transfer non-penalized amounts to a new reservation or receive a future travel credit for canceled reservations.
  • Name changes, guest reductions, and date modifications can be made within +/- 14 days of the original check-in.
  • Flex Pass is only valid for bookings made directly through DWT Reservation Services.
  • Not applicable to certain bookings (e.g., Land+Air, Villas, Mystery Deals).
  • Flex Pass Plus offers penalty-free cancellations, including all cancellation fee waivers.
Frequently asked questions about Karisma Hotels & Resorts

How can I contact Karisma Hotels & Resorts?

Call Karisma Hotels & Resorts at (866) 527-4762 or email customerservices@karismahotels.com.

When can I contact Karisma Hotels & Reservations?

Karisma Hotels & Reservations is available 24/7.

How can I modify or cancel my reservation?

You can manage your booking through the website or by contacting customer service at (866) 527-4762 or email customerservices@karismahotels.com. Cancellation policies vary based on the reservation type.

How to get professional help with your Karisma Hotels & Resorts problem

If you need help with Karisma Hotels & Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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